Frederick, Maryland, United States · On-site
$85k–$140k/yr
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the …
Skills: People Management, Leadership, Communication, Conflict Resolution, Operational Oversight
Frederick, Maryland, United States · On-site
$98k–$172k/yr
Position Summary... What you'll do...Are you ready to be at the forefront of patient care and make a impact in your community? As a Staff Pharmacist at Walmart, you will be empowered to share your clinical knowledge and …
Skills: Pharmaceutical care, Prescription dispensing, Patient counseling, Immunization administration, Regulatory compliance
Frederick, Maryland, United States · On-site
$18/hr–$20/hr
The Accounts Collection Specialist is responsible for collecting on delinquent accounts from consumers. This position is ideal for an individual looking to join a rapidly growing organization with great opportunity for g…
Skills: Collections, Customer service, Skip tracing, Communication, Conflict resolution
Frederick, Maryland, United States · On-site
$16/hr–$25/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Patient care, Immunization support
Frederick, Maryland, United States · On-site
$27/hr–$36/hr
Patterson isn't just a place to work, it's a partner that cares about your success. One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven…
Skills: Troubleshooting, Equipment Maintenance, Technical Support, Preventive Maintenance, Customer Relationship Management
Frederick, Maryland, United States · On-site
$17/hr–$19/hr
Overview Opportunity: Room Attendant Clean and maintain guest rooms to ensure rooms meet established standards. Your Growth Path Housekeeping Supervisor – Assistant Executive Housekeeper – Executive Housekeeper Your Focu…
Skills: Housekeeping, Cleaning, Sanitization, Customer Service, Time Management
Frederick, Maryland, United States · On-site
$45k–$65k/yr
Job Title Retail Sales Associate - Guest Experience Specialist Job Overview Our Retail Sales Associate - Guest Experience Specialists are a driving force behind Bob’s Discount Furniture’s success and expansion. Whether y…
Skills: Customer engagement, Active listening, Relationship building, Consultative selling, Product knowledge
Frederick, Maryland, United States · On-site
$16/hr–$21/hr
We have many opportunities available on our other career site pages. Click here to link to our careers page! “Be More You” isn’t just our tagline, it’s our life’s mission – a way to help people Celebrate Live and Express…
Skills: Retail management, Sales, Customer service, Team leadership, POS operation
Frederick, Maryland, United States · On-site
$40k–$50k/yr
Are you looking for a new opportunity with career development/training, the ability to work in a collaborative team environment, and a great work/life balance? Overview Horizon Farm Credit is seeking a Customer Services …
Skills: Customer service, Communication, Interpersonal relations, Organizational skills, Software applications
First United Bank & TrustFrederick, Maryland, United States · On-site
$15/hr–$22/hr
For more than a century, First United has served the financial needs of our personal and business customers throughout Maryland, West Virginia, Virginia and Pennsylvania. We care about our communities, seek to understand…
Skills: Customer Service, Cash Handling, Analytical Skills, Mathematics, Communication
M&T BankFrederick, Maryland, United States · Hybrid
Overview: Primarily responsible for working with customers interested in identifying and obtaining permanent FHA/VA and conventional mortgage loans and other residential mortgage programs that best meet the customer’s fi…
Skills: Mortgage Origination, Sales, FHA/VA Regulations, Conventional Loan Requirements, Real Estate Law
Frederick Foot & AnkleFrederick, Maryland, United States · On-site
Description STATEMENT OF PURPOSE: The front office is responsible for providing professional patient services. The front office is responsible for patient registration, patient check-out, and telephone coverage. The fron…
Skills: Patient Registration, Insurance Verification, Appointment Scheduling, Customer Service, Medical Terminology
Frederick, Maryland, United States · Hybrid
$50k–$70k/yr
Position at Keeney & Basford Funeral HomeContinue serving families while balancing work and life. You’re a licensed Funeral Director with a deep understanding of what it takes to serve families, and you feel a calling to…
Skills: Funeral director license, Relationship development, Lead generation, Networking, Communication skills
Frederick, Maryland, United States · On-site
$60/hr–$76/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Patient safety, Regulatory compliance, Quality assurance, Customer service
Frederick, Maryland, United States · On-site
$15/hr
AutoZone’s store teams are the frontline of WOW! customer service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Safe driving, Customer service, Automotive parts knowledge, Lifting, Loading
Frederick, Maryland, United States · On-site
$24/hr–$25/hr
Phlebotomist III Territory - Frederick, MD, Monday to Friday, hours will vary between 6:30 AM to 7:30 PM, with rotational weekends Travel within an assigned territory to deliver professional phlebotomy services at assign…
Skills: Phlebotomy, Specimen collection, Patient identification, Pediatric draws, Geriatric draws
M&T BankFrederick, Maryland, United States · On-site
$21/hr–$36/hr
Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer…
Skills: Retail sales, Customer service, Telesales, Verbal communication, Interpersonal skills
Frederick, Maryland, United States · On-site
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Skills: Pharmacy operations, Prescription processing, Customer service, Inventory management, Patient record maintenance
Frederick, Maryland, United States · On-site
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Skills: Pharmacy operations, Customer service, Prescription processing, Inventory management, Data entry
Frederick, Maryland, United States · On-site
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Skills: Dispensing medications, Patient counseling, Drug interaction checking, Inventory management, Regulatory compliance
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The Business Service Officer is responsible for supervising support professionals and managing business and service functions within assigned branches. They facilitate communication, training, and strategic execution while partnering with sales and risk teams to ensure compliance and operational efficiency.
Candidates must hold a bachelor's degree and possess active Series 7, 9, 10, and 66 (or 63 and 65) licenses. Previous industry experience and strong leadership capabilities are required for this supervisory role.
Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.
DUTIES and RESPONSIBILITIES
People Management and Communication
• Lead the Branch in executing the organization’s strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that’s consistent with the Firm’s core values, including championing diversity and inclusion
Operational Oversight
• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
• Bachelor’s degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management
Knowledge/Skills
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Evidence of strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
• Knowledge of Firm’s Risk & Compliance policies
• Ability to think strategically
Reports to
• Market Business Service Officer
Direct reports:
• Support Professionals
At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
For Virginia:
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
Morgan Stanley is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. With a 90-year history, Morgan Stanley today operates in 42 countries serving corporations, governments, institutions, families and individuals. Morgan Stanley is a talent business that demands ongoing investment in our people. Key drivers of our success have been the breadth and tenure of our talent, as well as a unique culture and a set of values that guide our employees. We view Morgan Stanley’s talent and culture as a key competitive advantage enabling the Firm to achieve its potential and drive future success. As an integrated firm with scaled capabilities, we partner with clients at every stage of their financial journey. Our ability to do so is grounded in four pillars that define Morgan Stanley: a clear and consistent strategy to help clients raise, manage and allocate capital; a culture grounded in rigor, humility and partnership; financial strength through capital, earnings power and durability; and growth driven by smart, strategic investment globally. These pillars enable Morgan Stanley to provide trusted advice, operate with resilience across market cycles and deliver long-term value to our clients and shareholders. Social Media Disclosures: mgstn.ly/SocialDisclosure
Offices: 1585 Broadway, New York, NY 10036, US · 2000 Westchester Ave, Purchase, New York 10577, US · 522 5th Ave, New York, US · 20 Bank Street, Canary Wharf, London, England E14 4AD, GB · 1 Austin Road West, Kowloon, Hong Kong, HK
There are currently 396 open customer service & support positions in Frederick, MD listed on Clera. New openings are added daily as companies post roles.
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