Customer Service & Support Jobs in El Segundo, CA (Now Hiring) — 213 open — Page 11

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. 

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. 

The Service Technical Training team is on a mission to redefine what learning looks like at Rivian. We’re seeking someone to join our team of Technical Training Instructors who is passionate about teaching,  learning and collaboration. As a Senior Technical Training Instructor, you’ll be a vital part of Rivian's commitment to developing a highly skilled and knowledgeable Field Service team. You will play a key role in delivering technical training programs that equip service technicians with the skills and knowledge needed to excel in their roles, ensuring the highest levels of safety and efficiency in maintaining Rivian vehicles.

• Deliver technical training and support within an assigned region.

• Collaborate with the Technical Training team to align on training and development requirements specific to their region and across Field Service.

• Utilize a variety of instructional methods and learning technologies to cater to different learning styles and maximize knowledge retention.

• Continuously evaluate training effectiveness and make data-driven improvements to optimize learning outcomes.

• Serve as a technical resource and mentor for service technicians, providing guidance and support to enhance their skills and knowledge.

• Maintain expert-level knowledge of Rivian vehicle systems, technologies, and repair procedures.

• Actively seek opportunities to improve training programs, methodologies, and materials.

• Gather feedback from trainees and stakeholders to identify areas for enhancement and ensure training programs are meeting their needs.

• Oversee the operations of the regional training hub, including training schedule, inventory maintenance, facilities management, daily operations, training equipment, tooling, and vehicle maintenance to the highest standards, ensuring a well-organized and clean training area.

• Degree from a University, Certificate program in Automotive Technology, or the equivalent in experience and evidence of exceptional ability

• Ability to be proactive, flexible, professional, and self-directed in a fast-paced environment

• Eagerness to enthusiastically contribute to the work of the team

• Strong ability to collaborate and serve as a professional consultant to service leadership and staff

• Excellent verbal and written communication skills and demonstrated confidence and professionalism in customer-facing roles.

• Tech savvy – able to expertly use a full suite of Google and learning technologies.

• Ability to travel at least 50% of the time.

• Must have a valid Driver’s License and clean driving record.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy and Technology

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. 

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. 

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.  

How We Use AI in Our Hiring Process: To ensure transparency, we want candidates to know that Rivian uses iCIMS Talent Cloud Artificial Intelligence (TCAI) and AI-enabled tools to assist with screening, reviewing, organizing and highlighting profiles and applications that match the key requirements for each role.

Participation in AI profile matching is entirely voluntary. If you prefer that your profile not be used in this process, you can opt out at any time. Opting out means your profile will be excluded from automated matching and will not be surfaced for additional roles through this system. Your current application remains active and will not be affected in any way.

Please note that we are currently not accepting applications from third party application services.