Customer Service & Support Jobs in El Paso, TX (Now Hiring) — 1,638 open — Page 35

Job Summary

The Mortgage Loan Officer (MLO) plays a vital role in helping Members achieve homeownership by providing personalized guidance and supporting them throughout the mortgage lending process. This role is relationship-driven, requiring strong self-sourcing, community engagement, and the ability to build a sustainable book of business in the El Paso market.

As UFCU expands its footprint beyond Central Texas, this role will support mortgage growth across Houston, including UT Medical Center, Pearland, and future branches opening in 2026. The MLO will nurture relationships with REALTORS®, builders, community organizations, and Members to deliver a world-class, member-focused homebuying experience. In addition to supporting existing UFCU Members, the MLO will also work with non-members seeking mortgage financing, helping guide them through the lending process and welcoming them into membership when appropriate

 

About UFCU

Founded in 1936, UFCU has grown to serve Members across Texas and beyond.  At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures.

In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:

Purposefully Member-Obsessed

We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members’ best interests, forever seeking to empower their financial success.

Possibilities Reimagined

We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.

Performance Excellence Rooted in Unwavering Integrity

We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.

 

Market Opportunity

• Join a trusted Texas credit union with strong brand recognition and deep member loyalty.
• Help shape UFCU’s presence in the fast-growing Houston market, supported by new branch expansion and community outreach.
• Influence referral strategy, relationship development, and community engagement efforts.
• Play a key role in delivering UFCU’s member-centric lending experience to Houston-area borrowers.

 

Essential Functions

Business Development & Market Growth

• Self-source mortgage production through proactive outreach and relationship-building.
• Develop and maintain strong partnerships with REALTORS®, builders, and community organizations.
• Represent UFCU at Houston community events, homebuyer workshops, and industry gatherings.
• Build UFCU’s mortgage presence in Houston by developing a sustainable pipeline in an emerging market.
• Partner with branch teams and internal partners to identify opportunities to support Members and non-members seeking financing.
• Maintain updated knowledge of mortgage trends, market conditions, and guidelines.

 

Member Advisory & Loan Evaluation

• Partner with both Members and non-members seeking mortgage financing by providing education, guidance, and personalized loan recommendations.
• Support non-member borrowers in understanding the value of UFCU membership and assist them in becoming Members when appropriate.
• Assess borrower financial needs, analyze loan options, and recommend appropriate products including Conventional, FHA, VA, and portfolio loans products.
• Deliver a high-quality, member-centric mortgage experience throughout the homebuying process.
• Comply with RESPA, HMDA, and other laws and regulations
• Maintain knowledge of current mortgage guidelines

 

System and Member Documentation:

• Utilize CRM to consistently track and communicate all phases of the loan process from start to closing
• Serve as a liaison between involved parties in the mortgage transactions such as REALTORS, title company personnel and others
• Attend the closing when possible
• Make post-closing follow-up calls to ensure member satisfaction and request referrals
• Provide timely and accurate loan information to Members
• Display a commitment to providing up-to-date and accurate information by attending a minimum of two professional seminars annually and pursuing on-going learning.

 

Business Development:

• Serve as UFCU outside sales representative by actively identifying, soliciting, developing relationships with REALTORS, builders and other referral partners to increase mortgage lending business in the community
• Make calls and presentations to referral partners
• Create outside referral sources to generate 50% of monthly volume goals
• Develop and implement sales strategies designed to meet credit union and mortgage lending goals in the community.
• Participate in industry professional associations to stay informed and educated on the mortgage industry

 

Other:

• Perform other duties as assigned
• Adhere to all company policies, procedures and business ethics codes
• Maintain strict adherence and compliance to all laws, rules, regulations, policies, procedures and internal controls specific to the MLO role

 

Knowledge/Skills/Abilities

• Displays strong interpersonal skills through fostering team work and demonstrating patience and respect when dealing with difficult situations.
• Strong relationship-building skills with REALTORS®, builders, and referral partners.
• Fully competent in Microsoft Office, Encompass, and other related software programs. Demonstrates the ability to use loan origination software to efficiently perform job functions.
• Knowledgeable in all aspects of the Federal and State Regulations dealing with Mortgage and Home Equity lending, required. These include but are not limited to: HMDA, RESPA, Fair Housing, ECOA, TIL, and Section 50, Article XVI of the Texas Constitution.
• Ability to present ideas and thoughts in a clear, concise manner. Ability to make oral presentations with persuasiveness and confidence.  Ability to use clear and simple language to get the message across to members and co-workers.
• Able to quickly build rapport and establish credibility with members and co-workers.
• Ability to manage multiple projects, under tight deadlines while maintaining the accuracy and integrity of loan documentation.

 

Experience

Minimum Requirements

• High school diploma or equivalent
• Minimum of 3 years of recent residential mortgage loan origination
• Proven success originating Conventional, FHA, VA, and portfolio loans.
• Demonstrated ability to sustain production through self-sourced
• Experience partnering with REALTORS®, builders, or community referral sources.
• Valid NMLS registration and compliance with SAFE Act requirements.
• Strong understanding of mortgage lending guidelines, processes, and borrower qualification.
• Must be bondable

 

Preferred Requirements

• Bachelor’s Degree
• Established network of REALTORS®, builders, and community partners in the Houston market.
• Experience supporting veteran homebuyers and originating VA loans.
• Credit union lending experience or background in mission-driven financial institutions.
• Experience working in a high-growth or expansion market.
• Bilingual English/Spanish.

 

 

Physical Demands

The physical demands described are representative of those that must be met by an employee, with or without accommodation, in order to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequent

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• Employee will make extensive use of the telephone requiring the ability to effectively and accurately explain complex information.

 

 

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. 

• This position may involve periodic stressful conditions.
• May occasionally require an adjusted work schedule, overtime, and evening/weekend hours.
• Frequent computer use at a workstation of up to two hours at a time.
• The noise level in the work environment is usually loud.

 

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