Customer Service & Support Jobs in El Paso, TX (Now Hiring) — 1,144 open — Page 35

For over 75 years, Purvis Industries is proud to be a family-owned and operated industrial distributor that does business the old-fashioned way: sell quality, top-tier manufacturers, know the products and the application challenges the products solve, and have the product available on the local branches' shelf. Today, the company has 101 locations in 17 states and is one of the largest independent bearing and power transmission distributors in the country.  As we grow and continue to expand, our customers find that we stay true to what George Purvis told us more than 75 years ago: if you sell the best products, know the products and how to apply them, and keep those products on your shelf so you can take care of your customer, you will be successful. Let Purvis Industries show you how we put these principles into practice every day!

The Inside Sales Representative will contribute to the increase of sales and customer satisfaction by efficiently and courteously assisting telephone customers, walk-in customers, and outside sales in the selection and acquisition of needed products. Bilingual highly preferred! 

Responsibilities include but are not limited to:

•    Assist and conduct counter sales as needed and as required.

•    Process all incoming internal and external customer inquiries via phone, fax, email, mail, or online, and assist outside sales in quotes and/or orders.

•    Input customer orders, quotes, bid, etc. for products.

•    Purchase of product to fill said orders.

•    Quote and sell our supplier’s products that provide value to our customers and a fair profit to the Company.

•    Identify, contact, provide quotes, and close orders on potential and targeted customers.

•    Use electronic and published catalogs to provide product, pricing and availability information to customers.

•    Solve or request management’s assistance to quickly solve customers’ problems.

•    Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products.

•    Promote and sell overages and discontinued items.

•    Handle customer complaints and returns, while showing a positive attitude.

•    Provide after-hours support for internal and external customers, as needed.

•    Maintain and expand knowledge of Purvis products, so that these products can be presented professionally to our customers and potential customers.

•    Obtain knowledge of competition’s pricing provided to customers, along with their products, financial data, sales numbers, and profit margins.

•    Provide the best service in the industry to our customers.

•    Adherence and compliance with the company’s Certificate of Conflicts of Interest, Confidentiality and Standards of Business Ethics, and Hiring Standards.

•    Delivers superior customer service.

•    Effective listening and good phone skills.

•    Able to handle difficult customers with diplomacy and tact.

•    Team player who works productively with wide range of people.

•    Professional demeanor.

•    Comfortable in fast-paced environment.

•    Capable of following written instructions and documented procedures.

•    Understand basic inventory, warehousing, and stocking procedures.

•    Accuracy and attention to detail.

•    Technical expertise and knowledge of company products.

•    Demonstrated understanding and application of effective selling strategies and techniques.

Requirements

•    Employee must be able to lift product up to 70 pounds on a daily basis.

•    Heavy products are stocked from ground height to 6’ in height.

•    Product to be delivered must be lifted into back of trucks approximately 3’ height for ¾ ton truck and 4’ height for large trucks.

•    Ability to climb stairs with products in hand to be delivered at customer locations or at our location.

•    Legally Authorized to work in the US.

•    Must be able to pass a background check.

Benefits

•    Paid time off

•    401(k) enrollment

•    Health insurance 

•    Dental insurance

•    Vision insurance

•    Life Insurance

•    Ability to set up a Flexible spending Account

You will be a valued member of a stable and established company. We are committed to our employees’ professional development and will provide you with ongoing training as well as opportunities for advancement. Purvis Industries is an Equal Opportunity Employer, and promotes a drug free workplace.