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O'Reilly Auto Parts
Parts Specialist
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The Service Advisor is responsible for greeting customers, documenting their concerns, and accurately identifying service needs. They must also communicate technician recommendations, provide accurate quotes, and ensure customer satisfaction throughout the repair process.
Requirements
Candidates must be at least 18 years old and possess a valid driver's license. While prior experience as a Service Advisor is helpful, it is not strictly required.
Full job description
Overview
Martin Tire operates multiple locations across El Paso, Tx and New Mexico and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.
The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Martin Tires by following the company’s store standards and expectations.
COMPENSATION: $40K - $60K depending on experience
Essential Roles and Responsibilities:
Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company’s standardized customer service techniques.
Listen to and thoroughly document customer’s concerns; inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
Follow proper procedures when cashing out a customer’s ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
Track all new returns, core returns and warranty parts for individual customers
Other duties as assigned
Qualifications:
Must be at least 18 years of age
Prior experience as a Service Advisor is helpful, but not required
Professional appearance and proven ability to work in a process driven environment
Possess a current and valid driver's license
Ability to work Monday - Saturday
Employee Benefits:
Above average pay
Full-time, flexible scheduling if needed
Facility is closed on Sundays
Paid vacation
Paid holidays
Benefits include Medical, Dental, and Vision plans
401(k) plan
Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Related keywords
Automotive Service AdvisorCustomer ServiceSalesAutomotive RepairPreventative MaintenanceASE CertifiedVehicle InspectionMulti-point InspectionWarrantyParts SalesService HistoryCustomer SatisfactionRetailAutomotive Industry
Sun Auto Tire & Service is a leading provider of quality aftermarket automotive repair, maintenance, and tire services. Sun Auto Tire & Service encompasses over 575 retail locations throughout the United States.
How many Customer Service & Support jobs are open in El Paso, TX right now?
There are currently 1,643 open customer service & support positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in El Paso, TX?
Companies currently hiring include OXXO USA (Southwest Convenience Stores, LLC), Lowe's Companies, Inc., Starbucks, Circle K, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in El Paso, TX?
Yes — 115 of the 1643 open customer service & support positions offer remote or hybrid work (82 remote, 33 hybrid).
How do I apply for Customer Service & Support jobs in El Paso, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.