Company Intro At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technolo…
Skills: Bilingual in Spanish, Customer service, Communication etiquette, Scheduling, Data entry
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Full-time
high school
Medical insurance, Dental insurance, Eye care discounts, Child care assistance, Pet insurance, Continuing education funds
Posted 11d ago
Apply by Sep 1
~40 hrs/week
Responsibilities
The Scheduling Specialist will manage inbound calls in a call center environment to assist patients with appointment scheduling and clinic coordination. They are responsible for maintaining professional communication and meeting performance metrics while providing a patient-first experience.
Requirements
Candidates must have a high school diploma or equivalent and be bilingual in Spanish. Experience in a medical office setting with insurance knowledge and proficiency in computer software is highly desirable.
Full job description
Company Intro
At American Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!
Overview
As a Bilingual Scheduling Specialist, you’ll be the first touch with our patients and create memorable experiences for all of our patients, providers, and team members. A “patient first approach” is key to success and our Scheduling Specialists play a key role in effectively and compassionately guiding patients and scheduling appointments.
Responsibilities
In a call center environment, display the ability to service patient needs while actively accepting inbound calls with a focus on customer service
Use professional communication etiquette, while servicing patient needs based on appointment availability and nearest location.
Minimum goal achievement based on monthly review of various metrics and expected requirements.
Works with internal partners and clinics on a timely basis to help support and coordinate the needs of our patients.
Focused and open to learning new skills to take on various roles based on business need
Qualifications
High School diploma or equivalent
Bilingual in Spanish (Required)
Ability to navigate custom computer software and internal systems - NextGen experience a plus!
Experience in Medical Office including Insurance Knowledge highly desirable
Detail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
Excellent verbal and written communication skills; with the ability to show empathy and active listening skills
Ability to maintain a high level of confidentiality (HIPAA guidelines and regulations) and professionalism
Bilingual in Spanish highly preferred but not required
Benefits & Perks
Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!
American Vision Partners is one of the largest and fastest-growing eye care practice management companies in the nation.
Industry
Medical Practices
Company size
1,001-5,000 employees
Founded
2017
Headquarters
Tempe, Arizona
LinkedIn followers
5,482
American Vision Partners is one of the nation’s largest and fastest-growing eye care physician services organizations. AVP serves communities throughout Arizona, Texas, New Mexico, Nevada, and California with more than 130 nationally recognized doctors and more than 100 eye care centers, including 25 ambulatory surgery centers and 25 satellite clinics.
We partner with the most respected ophthalmology practices in the country and share a best-in-class management system, infrastructure and technology to provide the highest-quality patient care.
Our partner practices, including Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates, and Vantage Eye Center have on average been in practice for more than 30 years.
For more information, visit www.AmericanVisionPartners.com.
Offices: Tempe, Arizona 85281, US
Health CareMedicalHealthcare Services & HospitalsHealthcare
How many Customer Service & Support jobs are open in El Paso, TX right now?
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