Summary The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automo…
Skills: Customer Service, Automotive Parts Knowledge, Point of Sale Systems, Inventory Management, Communication Skills
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Full-time
high school
Posted 1d ago
~40 hrs/week
Responsibilities
The Store Pro serves as the primary point of contact for customers, providing automotive parts solutions and delivering a high-quality customer experience. This role also supports store operations, including inventory management, order fulfillment, and maintaining a professional retail environment.
Requirements
Candidates must have a High School Diploma or GED and a valid driver's license. Strong communication skills, a customer-focused mindset, and a willingness to learn automotive parts and technology systems are required.
Full job description
Summary
The Store Pro serves as the primary point of contact for customers in the retail store, representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions, supporting both retail and wholesale customers, and contributing to store performance through product knowledge, responsiveness, and customer engagement. It offers a strong entry point or growth path within the organization
Position Performance Measures:
Customer satisfaction and service quality (CSAT, repeat business)
Accuracy and efficiency in parts identification and order fulfillment
Sales performance (retail and wholesale transactions)
Responsiveness to customer inquiries (in-store and phone)
Team collaboration and support to peers
Adherence to store processes, systems, and operational standards
Responsibilities
The following primary responsibilities are not all inclusive:
Provide accurate automotive parts solutions to retail and wholesale customers
Deliver a consistently positive and engaging customer experience
Utilize product knowledge to assist customers and support team members
Operate systems including POS, inventory/catalog tools, and communication devices
Maintain high energy and customer focus in a fast-paced retail environment
Support store operations including transactions, inquiries, and general workflow
Build relationships with customers to drive loyalty and repeat business
Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
Support continuous improvement initiatives related to store processes and operational standards.
Qualifications
Required:
High School Diploma or GED
Valid Driver’s License
Strong communication (verbal and written) and interpersonal skills
Customer-focused mindset with strong listening and problem-solving abilities
Willingness to learn automotive parts and technology systems
Preferred:
Experience in automotive, retail, or parts environment
Hands-on experience with vehicle repair or maintenance
Knowledge of inventory or cataloging systems
Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
ASE Certification (not required)
Leadership
Demonstrates personal accountability and ownership of customer outcomes
Leads by example in delivering exceptional customer service
Supports team members by sharing knowledge and assisting with problem-solving
Contributes to a positive, collaborative, and high-performance team environment
Shows initiative in learning and career development
Organizational Structure
Reports to: Store Manager / Assistant Store Manager
Works closely with: Counter Sales team, Inventory/Operations staff, and Wholesale customers
Part of: Retail Store Operations within NAPA
Physical Demands / Working Environment
Retail store environment with frequent customer interaction
Standing for extended periods and frequent movement within the store
Ability to lift and move automotive parts and materials (moderate weight)
Use of computers, phones, and POS systems regularly
Fast-paced environment requiring multitasking and responsiveness
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Related keywords
RetailAutomotive PartsCustomer ExperiencePOSInventory ControlLogisticsWholesaleCustomer SatisfactionMerchandisingCycle CountsDelivery ManagementASE CertificationNAPAOperationsRetail Store
Alliance Automotive Group is a leading distributor of passenger and commercial vehicle parts to the independent automotive aftermarket in Europe. It operates in France, the U.K., Ireland, Germany, the Netherlands, Belgium, Spain, Portugal, Poland, Hungary and Romania. The company is a wholly-owned subsidiary of Genuine Parts Company (GPC), the largest global automotive replacement parts distributor with activities in North America, Europe, and Australasia.
- Over 17,000 employees
- € 3.4 billion revenue
- 2,500+ points of sale
- 79 distribution centres covering 500,000 sqm
How many Customer Service & Support jobs are open in El Paso, TX right now?
There are currently 1,643 open customer service & support positions in El Paso, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in El Paso, TX?
Companies currently hiring include OXXO USA (Southwest Convenience Stores, LLC), Lowe's Companies, Inc., Starbucks, Albertsons Companies, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in El Paso, TX?
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