Customer Service & Support Jobs in El Paso, TX (Now Hiring) — 1,643 open — Page 16

Job DetailsJob Location: Akumin - Gateway N - El Paso - El Paso, TX 79924Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Saving Lives with Early Detection HALO Precision Diagnostics (HALO Dx)

At HALO Diagnostics (HALO Dx), we recognize that every patient is unique. Our mission is to deliver early detection and precision-focused healthcare to help prevent and conquer the most impactful diseases. Through specialized care and advanced diagnostic tools, we make a measurable difference in patient outcomes.

From Vascular and Interventional Radiology to Orthopedic and Sports Medicine, Neuroradiology, and Whole-Body Imaging, our radiologists are highly trained to diagnose and, in many cases, treat a wide range of conditions using minimally invasive and precision-driven approaches.

• Position

Patient Navigator (Patient Support & Phlebotomy) – Hereditary Cancer Testing

Location: El Paso, TX

Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Employment Type: Full-Time | In-Person

Compensation: $25.00 - $30.00

Language Requirement: English & Spanish-

About the Role

The Patient Navigator (Patient Support & Phlebotomy) plays a critical role in guiding patients through key stages of their genetic testing and diagnostic journey. This position provides patient education, care coordination, and phlebotomy support while working closely with a multidisciplinary clinical team to deliver a seamless, compassionate, and high-quality patient experience.

In addition to competitive compensation, this position offers a comprehensive benefits package and stock options within a fast-growing healthcare technology organization.

• Position Overview

The Patient Navigator supports patients undergoing hereditary cancer genetic testing through a combination of patient navigation, clinical coordination, partner site support, and specimen collection. This role serves as a primary point of contact for patients and partner sites, helping guide individuals through education, scheduling, specimen collection, and follow-up while ensuring an exceptional patient experience.

You will work closely with clinicians and operational teams to ensure high-quality care and efficient workflows across all partner locations. This role is built on HALO Dx's Navigator Pillars, which guide how we care for patients, support partners, and execute daily work.

• Key Responsibilities

Patient Navigation & Communication

Guide patients through the hereditary cancer genetic testing process from start to finish.

Provide clear, compassionate education on testing, procedures, and next steps.

Serve as the primary patient contact to ensure a supportive and informed experience.

Conduct structured patient consultations to ensure clarity, accuracy, and consistency.

Clinic Integration & Partner Relationships

Build strong relationships with partner site staff, providers, and clinical teams.

Act as a trusted extension of partner clinics and support daily workflow integration.

Adapt to changing clinic needs, schedules, and priorities while maintaining service quality.

Workflow Ownership & Follow-Up

Own patient cases, scheduling, follow-ups, and workflow coordination.

Proactively identify and resolve barriers to patient testing or completion.

Ensure timely callbacks and consistent communication with patients and partners.

Clinical Support & Operational Execution

Perform venipuncture and collect blood specimens for genetic testing.

Ensure proper patient identification, labeling, handling, and transport of specimens.

Follow all clinical protocols, safety standards, and compliance requirements.

Maintain accurate documentation in EMR/EHR systems.

Knowledge & Compliance

Build expertise in genetic testing workflows, insurance processes, and patient eligibility.

Support insurance verification and authorization processes as needed.

Ensure HIPAA compliance and accurate data entry.

Confidently answer patient questions regarding testing and next steps.

Patient Experience & Problem Solving

Create a welcoming, professional, and supportive environment for patients.

Respond to patient concerns with empathy and clarity.

Identify and help resolve barriers such as scheduling, insurance, or workflow issues.

Support creative solutions to improve patient completion and outcomes.

QualificationsRequired Qualifications

Nationally certified phlebotomist with strong venipuncture skills.

Minimum of 2 years of clinical experience (front office or back office).

Minimum of 2 years of experience with insurance verification and prior authorizations.

Current BLS certification.

Experience with diagnostic or genetic specimen collection.

Ability to work independently and manage multiple priorities in a fast-paced environment.

Valid driver's license and reliable transportation (if travel is required).

• Preferred Qualifications

CMA or RMA certification.

2+ years of experience in an outpatient clinic or patient service center setting.

Experience in genetics, oncology, women's health, or specialty diagnostics.

Experience with EMR/EHR systems and strong documentation skills.

Prior high-touch patient-facing healthcare experience.

Healthcare students or candidates pursuing clinical careers are encouraged to apply.

• Physical & Work Requirements (Essential Functions)

Ability to stand, walk, and move throughout the clinic for extended periods.

Ability to perform venipuncture and specimen handling, including fine motor tasks.

Ability to lift and move supplies and equipment weighing up to approximately 25 pounds.

Ability to communicate clearly and effectively with patients, families, and staff, both verbally and in writing.

Ability to follow infection-control, safety, and clinical protocols.

Why Join HALO Dx?

Make a meaningful impact in patients' lives through early detection and advanced diagnostics.

Enjoy a consistent weekday schedule with no weekends, nights, or holidays.

Benefits Include

Medical, dental, vision, and life insurance

401(k) plan

Paid vacation, holidays, and sick time

Flexible Spending Account (FSA) and Health Savings Account (HSA)

Disability insurance

Employee discounts

Stock options in a growing healthcare technology company

Ongoing training and opportunities for professional growth and advancement

Equal Employment Opportunity

HALO Precision Diagnostics is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

Reasonable Accommodation / ADA

HALO Precision Diagnostics is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. We provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you need a reasonable accommodation to apply for this position or to perform the essential functions of the role, please notify the Human Resources department.

Employment Relationship

Employment with HALO Precision Diagnostics is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Join HALO Precision Diagnostics and be part of a team that is transforming healthcare through early detection and personalized, precision-focused care!