Customer Service & Support Jobs in Easton, PA (Now Hiring) — 196 open — Page 7

Assistant Manager, Attractions, Easton, PA, Full-Time

Must be available to work Holiday’s and Weekends

GENERAL SUMMARY:

Supports manager in providing leadership to the Crayola Experience Attractions department to deliver a high quality guest experience while meeting all financial and operational requirements.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Accountable for CE financial performance – attendance, revenue and EBIT.
• Supports the Attractions Manager in the management of Attractions budget/cost center. Monitors inventory of attractions supplies and develops recommended supply orders
• Responsible for delivering a high quality, safe quest experience – a minimum of 95% guest satisfaction rating.
  • Monitors daily operations of each attraction and adapts staffing/operational plans as required to deliver best guest experience.
  • Handles any guest relation issues as they arise.
• Supports the Attraction Manager in managing the Attraction staff, in some locations this may include Maintenance and Custodial Staff.
  • Provides on-boarding and remedial training to all Attractions staff, as needed
  • Recommend daily staff schedules and rotations for approval by Attraction Manager
  • In conjunction with the Attractions Manager, supervises all Attractions staff on duty.
  • Provides required direction, coaching and disciplinary action, as needed.
  • Provides input into performance review evaluations for staff
  • Approve time records in Kronos
• Responsible for equipment inspections and audits to ensure optimal working condition.
  • Communicates any issues to other departments.
  • Works with 3rd party equipment vendor for equipment, troubleshoot issues as they arise.
• Manages and oversees special events, birthday parties, teacher workshops
• Participates in the Manager On Duty rotation. While on duty, assumes management responsibility across all department in the facility
• Participate in job fairs and interviewing candidates, recommends candidates to hire
• Provides input on any Attractions department policies and operational decisions
• Provide leadership support in other departments as required by the business.

JOB SPECIFICATIONS:

• Minimum 1 year supervisory experience preferred.
• 3 years’ experience in retail, guest services, or general business environment.  Prior experience in guest service center or family attraction preferred.
• Strong supervisory skills to manage a large team of mostly part-time employees preferred. 
• Strong ability to engage guests, children and families in an upbeat, positive manner.  Prior experience working with children preferred.
• Demonstrated ability to multitask and make quick decisions.  Ability to respond to a situation at hand while maintaining required guest service and programming criteria/policies.
• Must have a good command of the English language, both written and verbal.
• Strong collaboration skills to effectively work across CE department
• Must be able to work weekends, evenings and holidays

PHYSICAL CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee is occasionally required to walk; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms.  The employee must occasionally lift and/or move up to 40 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

DISCLAIMER:  The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

WHY CRAYOLA?

• Kid Inspired Culture
• Free Admission to Crayola Experience for Employees
• Community Volunteerism Opportunities
• Annual Bonus Potential for all Full-Time Employees
• Company Matched 401k & Employee Value Sharing Plan
• Comprehensive Healthcare Benefits for Eligible Employees
• Education Assistance Program
• Wellness Programs
• Employee Resource Groups
• Generous Product Discounts Onsite & Online
• Company Sponsored Employee Events
• Discounts on a wide variety of products and services – automotive, electronics, fitness, travel and entertainment

Green is our favorite color!
Crayola cares about the environment and responsibly makes the products you love. Learn more about Crayola’s creative solutions for greener tomorrows: https://www.crayola.com/about-us/sustainability

Crayola is committed to providing competitive market compensation.  Our pay ranges are established using reliable market data and consider factors such as job responsibilities, industry benchmarks, and geographic location.

Individual starting pay is determined by a candidate’s skills, experience and qualifications.  This role is eligible to participate in an annual incentive plan as per plan guidelines.  For a full list of Crayola benefits, please visit https://www.crayola.com/company/employee-benefits.

No phone calls please.

Search Firm Representatives - Please Read Carefully:
Crayola LLC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Crayola LLC via e-mail, the Internet, or directly to hiring managers at Crayola LLC in any form without valid written search agreement in place for that position will be deemed the sole property of Crayola LLC, and no fee will be paid in the event the candidate is hired by Crayola LLC as a result of the referral or through other means.

Search firms are essential to the recruitment and staffing efforts at Crayola LLC, and we value the partnerships we have built with our vendors. For this reason, Crayola LLC has established and regularly maintains a preferred vendor list. Please note that even preferred vendors need to have a written search agreement signed by Human Resources at Crayola LLC in place for the specific position in order for a fee to be paid for any candidate referrals.