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Full-time
bachelor degree
Competitive Salary Package, Work-life Balance And Wellbeing, Learning & Development Platform, Career Development, Annual Leave Entitlement, Private Healthcare
Posted 41d ago
Apply by Jul 8
~40 hrs/week
Responsibilities
Plan and control branch operations, compliance, and sales while leading and coaching a team to achieve financial and customer service targets. Support the Branch Manager in daily operations and ensure the safeguarding of the bank from financial loss.
Requirements
Requires a bachelor's degree and a minimum of 5 years of experience in banking or the service industry in a similar role. Candidates must be UAE Nationals.
Full job description
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
Plan, direct and control Branch Operations, compliance, sales and deliver standard customer service
Lead, motivate , coach, develop and monitor a team of employees in order to achieve the Branch operational efficiency , financial and customer service targets
Increase branch market share and profitability
Responsible for customer experience and customer related problems to ensure speed service and recovery
Support the Branch Manager in day to day running of the branch and officiates as the Branch Manager during his or her leave
The role holder hold high level of Business orientation and significant levels of technical knowledge to be able to project a customer friendly image of the units as a whole
Day to Day management of Branch staffs in their assigned Branch and improve in Productivity
Ability to maintain and enhance Operational Standards and Safeguard the Bank from any potential financial loss
Authorized to approve transactions within the assigned limit together with appropriate exceptions and waivers
May possess delegated powers needed to effect high value/high risk transactions
Find new venues for Retail Business Growth and strike the right balance between service requirement of the customers and operational efficiency
Job Skills & Qualifications:
Bachelor graduate
Minimum 5 years banking or service industry experience in a similar position/role
What we offer you:
Competitive salary package
Strong emphasis on work-life balance and wellbeing across the bank
World-class Learning & Development platform and career development
Generous annual leave entitlement and Private Healthcare
Preferential banking facilities for employees
EIB
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.
As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.
Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.
We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.
Related keywords
Islamic BankingShari'a PrinciplesEmiratizationRetail Business GrowthBranch ManagementCustomer RecoveryFinancial Loss PreventionBanking OperationsUAE TalentTechnical Knowledge
Emirates Islamic offers a comprehensive range of Shariah-compliant products and services across the Personal, Business and Corporate banking spectrum with a network of 40 branches and 229 ATMs/CDMs across the UAE. In the fast-growing area of online and mobile banking, the bank is an innovator, being the first Islamic bank in the UAE to launch a mobile banking app and offer Apple Pay, as well as being the first Islamic bank in the world to launch Chat Banking services for customers via WhatsApp.
Emirates Islamic has consistently received local and international awards, in recognition of its strong record of performance and innovation in banking. Emirates Islamic was recently recognized as ‘Best Islamic Corporate Bank in the World’ at the Global Finance - Best Islamic Financial Institutions Awards 2025, won the ‘Islamic Retail Bank of the Year – Middle East’ award at The Banker’s Islamic Awards 2025 and won ‘The World’s Best Islamic Digital Bank’ award at the Euromoney Islamic Finance Awards.
As part of its commitment to the UAE community, the Emirates Islamic Charity Fund provides financial aid to those in need, with a focus on food, shelter, health, education and social welfare contributions.
Visit our customer care page for support and queries @Emirates Islamic Support.
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,296 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 102 of the 1296 open customer service & support positions offer remote or hybrid work (20 remote, 82 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.