IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients c…
Skills: Technical Support Management, ITSM, ITIL, Incident Management, Problem Management
Consumer Sales Support Analyst (UAE Nationals Only)
Dubai, Dubai, United Arab Emirates · On-site
Entry level$3.6B raised
Event Start Date: Event Start Time: Event End Date: Event End Time: Event Venue Address: Event Description: The Sales Support Analyst is an entry level position responsible for participating in a range of sales support a…
Job Title Quality Controller Job Scope The Quality Controller is responsible for auditing Retail Shops and Service Centers according to the audit plan, performing regular evaluations of products and repairs, recording in…
Skills: Quality control, Auditing, Retail operations, Service center management, Stock management
Position: iGaming Operations Director (Chinese speaker) Location: Dubai (relocation required) About the Role: On behalf of our client, a fast-growing iGaming company, we are seeking a dynamic Operations Director with str…
Skills: iGaming Operations, Team Management, Strategic Planning, CRM, Data Analysis
Dubai, Dubai, United Arab Emirates · Remote Solely
$90k–$110k/mo
Mid level$2M raised
Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. We help companies build high-performing teams across executive assistance, administrative support, customer support…
Skills: Inside Sales, Sales Management, Team Leadership, Pipeline Management, CRM
Housekeeping Room Attendant - Dubai Investments Park
Dubai, Dubai, United Arab Emirates · On-site
Entry level
Looking for a great place to work? Want to be appreciated for what you do and have a work life balance? Are you looking for a place to grow and develop your career? This may be the place for you! As a Housekeeping Attend…
Skills: Guest Room Cleaning, Customer Service, Attention To Detail, Communication Skills, Hygiene Knowledge
DUBIMED Medical Supplies Trading LLC is looking for a dynamic and customer-focused Clinical Support Specialist to join our growing team in the UAE. If you are passionate about customer engagement, enjoy building long-ter…
The DSF Personal Loan Unit is the sales channels under Retail banking, catering to the Personal loan sales requirements of existing Emirates NBD & new to bank customers in UAE. The unit’s core responsibility is to increa…
Dubai, Dubai, United Arab Emirates · Remote Solely
Senior$15M raised
Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streaml…
Key Accountabilities Managing Patient Experience Specific Responsibilities for this Role Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary. Handle te…
Skills: Patient Experience Management, Appointment Scheduling, Medical Billing, Insurance Verification, Hospital Information System
Marriott International Hotels, Inc.
Bartender - Casa Mia
Dubai, Dubai, United Arab Emirates · On-site
Entry level
POSITION SUMMARY Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, mic…
POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …
POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …
Account Manager Key Responsibility : Client Relationship & Account Ownership -Serve as the primary point of contact for all assigned clients, sponsors, brand partners and the shows throughout the project lifecycle. -Unde…
Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully in…
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring …
Skills: Reception, Concierge services, Customer service, Front of house management, Event coordination
Support with renewals for Individual and SME business for Middle East and Africa markets.Work on Individual policy set up.Manage the individual underwriting team mailboxPrepare Table of Benefits for renewals and new busi…
Skills: Underwriting, Account Management, Policy Setup, Reporting, Process Improvement
As a Reservations Specialist you will be working in our flagship hotel in the HUB. Passionate about guests service responsible for providing a quality end to end service for all reservations segments, often working with …
Skills: Guest Service, Communication Skills, Reservation Management, Opera PMS, Sales Lead Generation
Position Objective: The Beauty Advisor is responsible for representing the brand by maximizing sales within the store through exceptional customer service and deep product knowledge. This role involves creating a welcomi…
POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/…
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Full-time
Posted 15d ago
~40 hrs/week
Responsibilities
The Technical Support Manager will lead the support team to ensure service stability and operational excellence in a 24/7 environment. They are responsible for managing ITSM processes, handling major incidents, and driving continuous improvement through root cause analysis.
Requirements
Candidates must have at least 5 years of experience in IT support with a minimum of 2 years in a managerial role. Strong knowledge of ITIL practices and hands-on experience with ITSM tools like Jira or ServiceNow are required.
Full job description
IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.
IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.
Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.
We are seeking an experienced Technical Support Manager to lead and continuously
improve our Technical Support function in a 24/7, business-critical environment. The role
is responsible for service stability, incident management, and operational excellence, acting
as a key link between IT teams and the business.
Responsibilities:
Lead and manage the Technical Support team, ensuring high service quality and accountability
Own and operate ITSM processes: Incident, Problem, Change, and Service Request management
Act as the primary escalation point and lead major incident management
Ensure SLA compliance and timely resolution of critical issues
Drive continuous improvement through root cause analysis and process optimisation
Collaborate closely with Infrastructure, Security, Engineering, and Platform teams
Maintain clear documentation, runbooks, and knowledge base articles
Monitor performance, report KPIs, and communicate service status to stakeholders
Qualifications:
5+ years’ experience in IT Support / IT Operations, with at least 2 years in a managerial role
Strong knowledge of ITSM / ITIL practices
Experience managing support teams in a high-availability or regulated environment
Hands-on experience with ITSM tools (e.g. Jira Service Management, ServiceNow)
Excellent leadership, communication, and stakeholder-management skills
Ability to remain calm and decisive during high-pressure incidents
Related keywords
Technical SupportForexCFDITSMITILIncident ManagementProblem ManagementChange ManagementSLARoot Cause AnalysisJira Service ManagementServiceNowInfrastructureSecurityEngineeringPlatform
How many Customer Service & Support jobs are open in Dubai, United Arab Emirates right now?
There are currently 1,281 open customer service & support positions in Dubai, United Arab Emirates listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dubai, United Arab Emirates?
Companies currently hiring include Marriott International Hotels, Inc., Accor, Minor Hotels, IHG Hotels & Resorts, Al-Futtaim, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dubai, United Arab Emirates?
Yes — 99 of the 1281 open customer service & support positions offer remote or hybrid work (20 remote, 79 hybrid).
How do I apply for Customer Service & Support jobs in Dubai, United Arab Emirates?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.