Customer Service & Support Jobs in Dothan, AL (Now Hiring) — 290 open — Page 6

You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a culture of continuous improvement, with the goal of changing health care for the better.

Job Purpose and Summary:

Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we help people on their path to better health – from advising on prescriptions to helping manage chronic and specialty conditions.

As a Non-US Accredited Foreign Graduate, you will be on the forefront of delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. After successfully passing FPGEE and TOEFL, you will be eligible to apply into this role to complete your required US Internship hours that build upon your Pharmacist education to develop your knowledge, skills, and abilities.  You will complete a mixed modality learning plan including a curated learning experience that will utilize your pharmacy knowledge and skills. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education, and will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120-days of the completion of required US Internship hours.

While working as a Non-US Accredited Foreign Graduate, under the direct supervision of a licensed Pharmacist, you play a critical role in ensuring a safe and effective Retail Pharmacy work environment that delivers exceptional care to each patient. This includes but is not limited to:

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management excluding final prescription verification

A key component of the Non-US Accredited Foreign Graduate role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:

• Lead with Heart – display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
• Support your Pharmacy manager in motivating, inspiring, and developing their Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps
• Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy and work toward successfully implementing those solutions by leading your team to achieve specified goals
• Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
• Seek new ways to grow, collaborate with others, and deliver better outcomes
• Align others around our purpose to bring your heart to every moment of your health and gain support and commitment
• Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride
• Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors

Primary Job Duties & Responsibilities:

Customer Service

• Greet each customer in a courteous and professional manner both in-store and at the drive thru window
• Assist all pharmacy and front store customers with their questions and concerns
• Answer telephone with a warm and friendly greeting
• Request additional help and work with others to find solutions when needed to maximize customer satisfaction
• Remove obstacles to make customers’ experiences easier when possible
• Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale
• Engage with customers and seek ways to create heartfelt, personalized moments during their visits 

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards
• Communicate with customer/patient while protecting their confidential drug information
• Comply with all federal and state laws, rules, and regulations
• Comply with all CVS policy and standard operations procedures (SOPs) at all times
• Meet requirements for state and federal licensure within an appropriate timeframe

Pharmacy Operations

• Adhere to CVS workflow and ensure standards are maintained at all times
• Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions
• Resolve third party rejections and complete any manual claim forms
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures
• Access, input and retrieve any necessary information to/from the workstation
• Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed
• Assist with putting away drug orders (except Clls) as permitted by law
• Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
• Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling under the direct supervision of a licensed pharmacist:

• Offer to counsel and direct customer to pharmacist if necessary
• Field any medical questions when appropriate
• Communicate and interact with all healthcare professionals to provide optimal care
• When applicable, solicit information on a customer’s medical history to give appropriate medical advice
• Practice and develop duties performed by pharmacists according to law

Leadership

• Communicate with Field Management and Corporate as needed
• Participate in all required store operational meetings
• Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards
• Support scheduling activities according to the needs of the business and workflow model
• Coordinate/implement the training and development of Pharmacy Support Staff
• Recognize others and celebrate success
• Complete all required training programs

Education:  Indicate the amount of education TYPICALLY required to fulfill the responsibilities of the role. 

Required

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Other License(s): active Pharmacy Intern license in state where district is located

Preferred

• Other Certification(s): Eligibility to immunize

Prior Relevant Work Experience:  Indicate the amount of prior RELATED work experience TYPICALLY required to fulfill the responsibilities of the role. 

Required – 0 to 3 years

Preferred – 3 to 5 years

Essential Qualifications, Essential Functions & Preferred Qualifications:

Essential Qualifications and Functions:

• Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.  Failure to complete required US Intern hours within 18 months or obtain Pharmacist licensure as prescribed will result in the colleague being removed from role and separation of employment.
• Strong communication and presentation skills

Skill In:

• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy

Ability To:

• Have regular and predictable attendance including nights and weekends
• Complete any additional tasks as directed by supervisor or manager
• Complete all required training and obtain required licensure (if applicable) within guidelines
• Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting

Preferred Qualifications:

• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)
• Once state regulations are met, Non-US Accredited Foreign Graduates are expected to immunize as this is an essential pharmacist function

Our diverse work experience empowers colleagues for career success. In addition to skill and experience, we attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Race/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for or perform this job, please contact our Advice and Counsel Reasonable Accommodations team at [email protected].

Pay Range

The typical pay range for this role is:

 

$30.00 - $42.00

 

Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach to total health care. As health care innovators, we are making quality care affordable, accessible, simple and seamless. We await your fresh ideas, new perspectives, and the unique contributions you will make to our organization.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/11/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.