Customer Sales Coordinator – Appointment Scheduling | Full-Time | On-Site | Dayton, OH Talk to Customers. Qualify Their Needs. Schedule the Appointment. Build Your Career. Are you great at talking with people and figurin…
Skills: Customer service, Appointment scheduling, Lead qualification, Inside sales, Communication
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Logan Services A/C, Heat & Plumbing
HVAC Diagnostic Service Technician
Dayton, Ohio, United States · On-site
$20/hr–$30/hr
Mid level
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Domino's
Assistant Manager(02357)- 3512 W. Siebenthaler Ave
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Entry level$1.3B raised
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DICK'S Sporting Goods
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Full-time
Medical insurance, Dental insurance, Vision insurance, Short-term disability insurance, Long-term disability insurance, Company-paid life insurance
Posted 28d ago
~40 hrs/week
Responsibilities
The Customer Sales Coordinator is responsible for answering inbound calls, qualifying customer needs, and scheduling in-home appointments for the sales team. They must maintain accurate lead information in the CRM and ensure a seamless customer experience through effective communication.
Requirements
The role requires strong communication and interpersonal skills, with the ability to actively listen and build rapport with customers. While HVAC experience is not required, candidates should be organized, goal-oriented, and comfortable working with computer systems.
Talk to Customers. Qualify Their Needs. Schedule the Appointment. Build Your Career.
Are you great at talking with people and figuring out what they need?
Do you enjoy customer service, having conversations, asking the right questions, and helping people take the next step?
Logan Services is looking for a Customer Sales Coordinator to join our Dayton team. You'll be the first point of contact for homeowners who are interested in HVAC services, helping qualify their needs and schedule in-home appointments with our Comfort Advisors.
This is not a traditional sales role. You won't be responsible for closing the sale or selling HVAC systems over the phone.
Your job is to connect with the customer, understand what they're looking for, determine the appropriate next step, and schedule the right appointment.
If you've worked in customer service, call centers, appointment setting, inside sales, hospitality, recruiting, scheduling, or lead qualification, your experience could translate well to this role.
Why Join Logan Services?
Since 1969, Logan Services has proudly served homeowners throughout Dayton and expanded into Columbus, Cincinnati, and Northern Kentucky.
We're a growing, family-owned company that believes great customer experiences start with great employees. We invest in training, recognize hard work, and provide opportunities to grow.
Many people join Logan looking for a job and stay because they find a career with room to grow.
As a Customer Sales Coordinator, you'll work with homeowners who have already expressed interest in HVAC services.
You'll qualify the customer, understand what they're looking for, and schedule an in-home appointment with the appropriate Comfort Advisor.
You'll be the connection between the customer and our sales team.
Your goal isn't to pressure someone into buying. It's to listen, ask good questions, provide helpful information, and get the customer connected with the right person.
What You'll Do
Answer inbound calls from homeowners interested in HVAC services.
Follow up with leads through phone, email, and text.
Ask questions to understand the customer's needs and determine the appropriate appointment.
Schedule, confirm, and reschedule in-home sales appointments.
Match customers with the appropriate Comfort Advisor based on scheduling and service needs.
Build rapport and create a great first impression.
Maintain accurate customer and lead information in our CRM and scheduling systems.
Communicate appointment details with the Sales and Comfort Advisor teams.
Work with Customer Service, Dispatch, Marketing, and Sales to create a seamless customer experience.
Meet individual and team goals for appointment booking, lead conversion, and customer satisfaction.
What We're Looking For
You don't have to be a salesperson to succeed here.
We're looking for someone who is personable, confident, curious, organized, and comfortable talking with customers.
You'll be a great fit if you:
Enjoy talking to people and building rapport.
Know how to ask questions and actively listen.
Can confidently guide a conversation.
Are comfortable making and receiving phone calls.
Can handle multiple conversations and computer systems.
Are motivated by goals and measurable results.
Stay positive when conversations don't go as planned.
Have strong follow-through and attention to detail.
Enjoy working as part of a team.
HVAC experience is not required. We'll teach you the industry and our process through paid training.
Why This Isn't a Traditional Sales Job
You're not cold calling strangers.
Customers are contacting Logan because they're interested in our services. Your job is to have a conversation, understand what they need, qualify the opportunity, and schedule an appointment.
You won't be climbing into attics, repairing equipment, or trying to close an HVAC sale over the phone.
You'll be the person who gets the customer from "I'm interested" to "I have an appointment."
If you're naturally outgoing, enjoy talking to people, and like the satisfaction of hitting goals, this could be a great fit.
Our PARTE Values
People First – We treat our employees, customers, and communities with respect and care.
Agile – We adapt quickly and look for better ways to work.
Radical Ownership – We take responsibility, solve problems, and follow through.
Teamwork – We work together to support one another and deliver an exceptional customer experience.
Excellence – We continually raise the standard and take pride in doing things the right way.
Build Your Career With Logan Services
This is an opportunity to build valuable experience in customer service, lead qualification, appointment setting, sales support, and relationship building while working for a growing company that invests in its people.
If you're looking for a customer service or appointment-setting role where your conversations actually make an impact, we'd love to meet you.
WE ARE HIRING! Your preferred HVAC and plumbing provider in Dayton, Columbus, and Cincinnati!
Industry
Consumer Services
Company size
51-200 employees
Founded
1969
Headquarters
Vandalia, Ohio
LinkedIn followers
1,155
Logan Services is a family-owned and operated residential heating, cooling, plumbing, and sewer + drain services company serving Dayton, Columbus, and Cincinnati. Founded in 1969, we have built a reputation for long-term customer relationships, consistent quality, and dependable service by putting people first—both homeowners and employees.
We specialize in residential HVAC installation, replacement, maintenance, and repair, along with plumbing, water heater, and sewer + drain services. Our growth is driven by experienced teams who focus on doing the job right, communicating clearly, and delivering solutions homeowners can rely on.
Our employees are the foundation of our success. We offer a stable, high-energy work environment with low turnover, strong internal training, and a commitment to promoting from within whenever possible. Team members are supported with competitive benefits for full-time roles, including health and dental insurance, paid time off, and profit-sharing opportunities. Benefits vary by position and are subject to change. Logan Services is an equal opportunity employer.
Our workplace culture and commitment to employee development have earned industry recognition over the years, reflecting our focus on career growth, teamwork, and long-term opportunity. Employee feedback consistently highlights collaboration, internal advancement, and leadership accessibility as reasons people choose to build their careers here.
Offices: 1200 Industrial Park Dr, Vandalia, Ohio 45377, US · 2219 Westbrooke Dr, Columbus, Ohio 43228, US · 5179 Fishwick Dr, Cincinnati, Ohio 45216, US
Service IndustryHeating, Ventilation, and Air Conditioning (HVAC)
Frequently asked questions
How many Customer Service & Support jobs are open in Dayton, OH right now?
There are currently 778 open customer service & support positions in Dayton, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Dayton, OH?
Companies currently hiring include Domino's, Life Time Inc., Premier Health Partners, Symmetry Financial Group, Logan Services A/C, Heat & Plumbing, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Dayton, OH?
Yes — 83 of the 778 open customer service & support positions offer remote or hybrid work (54 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Dayton, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.