General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and executi…
Skills: Customer service, Sales leadership, Team development, Merchandising, Visual presentation
Cushman & Wakefield
Senior Property Manager (CRE)
Columbia, Maryland, United States · On-site
$98k–$115k/yr
Senior$735M raised
Job Title Senior Property Manager (CRE) Job Description Summary Responsible for the management of the Property Management staff as well as to oversee a significant portfolio or property and to serve as a point person on …
Skills: Property management, Leadership, Financial acumen, Communication proficiency, Customer focus
Is this job for you? The Sales Associate is a key member of our customer service team who will exude energy that is upbeat and contagious. They will do what it takes to create a memorable impact on our customers through …
Skills: Customer service, Storytelling, Product knowledge, Sustainable fashion, Personal style
Raising Cane's Chicken Fingers
Restaurant Manager
Columbia, Maryland, United States · On-site
$22/hr
Entry level
Company Description Initial hiring pay range (based on location, experience, etc.): $22-22.75/ hour At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for…
As a Remote Travel Advirsor, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their …
Skills: Customer service, Communication skills, Travel industry knowledge, Hospitality, Attention to detail
Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the…
Skills: Membership sales, Lead generation, Prospecting, Customer service, Relationship building
BJ's Wholesale Club
Order Fulfillment Specialist Part Time
Columbia, Maryland, United States · On-site
$17/hr–$20/hr
Entry level
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Order fulfillment, Warehouse operations, RF scanner usage, Inventory management, Customer service
BJ's Wholesale Club
Deli Clerk Part Time
Columbia, Maryland, United States · On-site
$17/hr–$21/hr
Entry level
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Customer service, Food safety, Product handling, Slicing meats and cheeses, Operating deli equipment
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Tire installation, Team leadership, Inventory management, Customer service, Business acumen
What You Will Do: At Independent Software, as a System Administrator Level 1, you will provide technical support to users by troubleshooting hardware, software, account access, and network connectivity issues. You will r…
What You Will Do: At Independent Software, as a System Administrator Level 1, you will provide technical support to users by troubleshooting hardware, software, account access, and network connectivity issues. You will r…
Job Title Maintenance Assistant, Multifamily Beech’s Farm (https://www.beechsfarm.com/) Job Description Summary The Maintenance Assistant provides support and is accountable for delivering on our commitments to our resid…
Skills: Plumbing, HVAC, Basic Electric, General Carpentry, Painting
BJ's Wholesale Club
Recovery Clerk Part Time
Columbia, Maryland, United States · On-site
$17/hr–$20/hr
Entry level
A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on…
Skills: Customer service, Stocking, Merchandising, Attention to detail, Interpersonal skills
This role requires open availability seven days a week, and flexibility to work at various sites within 10 miles of the primary Operations site in the metro area (as needed). Join our dedicated team and contribute to a d…
Skills: Leadership, Inventory management, Warehouse operations, Team training, Customer service
Tailored Brands, Inc.
Retail Sales Associate Part Time
Columbia, Maryland, United States · On-site
Entry level$500M raised
Retail Sales Associate – Part-time We invest in our people and continuously work towards fostering an inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help peo…
Skills: Customer service, Sales, Merchandising, Cashiering, Communication
Tailored Brands, Inc.
Store Lead
Columbia, Maryland, United States · On-site
Entry level$500M raised
Store Lead Job Description: Reports to Store Manager: As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development…
Skills: Retail management, Sales performance, Team leadership, Coaching, Customer experience
Overview Come shape the future of the outdoors. REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When yo…
Skills: Customer service, Sales, Merchandising, Communication, Relationship building
Overview We’re not just a fashion brand - we’re a movement. At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone can feel f…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
Medical insurance, Dental insurance, Vision insurance, Term life insurance, Paid vacation, Paid holidays
Posted 24d ago
Apply by Aug 19
~40 hrs/week
Responsibilities
The Sales Floor Supervisor is responsible for driving profitable sales growth by leading associates and managing company merchandise standards. They oversee customer service, omnichannel order fulfillment, and the development of store talent to ensure operational excellence.
Requirements
The candidate must demonstrate strong leadership, critical thinking, and the ability to coach and develop hourly associates. They are expected to maintain high visual presentation standards and meet performance metrics related to shrink, safety, and productivity.
Full job description
General Description As the Sales Floor Supervisor you are accountable for driving customer service to achieve profitable sales growth by leading and engaging associates, managing company merchandise standards and execution. You will train and develop associates to execute sales building programs.
Primary Responsibilities:
Customer Service & Sales - Directs Customer Service and sales activities in store; resolves customer issues and concerns. Models and holds team accountable for outstanding customer service. Actively listens to customer issues to resolve problems. Maximizes sales and service by ensuring staff is scheduled appropriately.
Store Merchandise Standards - Managers merchandise standards through Put to Fixture, SET, and Visual process execution. Maintains high merchandise presentations standards, actively leads the team in planning and execution of all merchandise and visual elements in the store, including the pricing and signing process. Promote company merchandise strategy and identifies local opportunities to drive sales. Oversees efficient and clean recovery standards for the sales floor and fitting room processes within the store.
Omnichannel - Trains, mentors and coaches all associates at jcp.com. Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders. Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes within the prescribed time periods. Monitors and shares Ominchannel and reporting metrics and takes action to resolve issues.
Specialty Businesses - Drives profitable sales growth in the Fine Jewelry, Mattress, and Window businesses by leading and engaging associates. Responsible for the Specialty associate training and care/protection plans. Manages the SET processes by planned floor moves and graphics as well as monitoring the Productivity Standards Program processes. Identifies sell-through opportunities and remerchandising of the selling floor to increase the rate of sale. Oversees proper execution of all defective and return to vendor/warehouse activities, reducing shrink within specialty businesses.
Team Development - Teaches, trains and coaches associates. Partners with Assistant Manager of Merchandise and Customer Experience Supervisor to source and hire store talent for hourly positions. Plays an active role in the training and development of associates; coaches in the moment, addresses performance issues,
Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
Core Competencies: To achieve success at JCPenney, a Sales Floor Supervisor possesses the following core competencies:
Embraces a Growth Mindset: Proposes and initiates actions on new ideas that improve our product, stores or practices. Will listen to ideas and suggestions and applies ideas when appropriate, champions new initiatives. Encourages others and their self to stretch beyond current capabilities. Willing to be a catalyst for change by challenging the status quo and motivates others to make improvements. Uses the growth mindset by seeing change as an opportunity to learn and grow.
Thinks Critically: Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals. Will gather the necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify assumptions and consider impacts. Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
Demonstrates Leadership: Creates an environment that fosters teamwork, recognizes others' accomplishments and respects and values differences in the workplace. Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level. Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions. Creates a culture of development by coaching and teaching others. Aligns goals, processes, and culture to create momentum and champion a One Team approach.
Takes Accountability: Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs. Is able to build relationships by showing consideration for the perspectives of others, listening first before drawing conclusions. Develops positive and inclusive relationships across the organization
Implements with Excellence: Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals. Implements project/plans that are well-organized and efficient, seeks feedback and takes needed action. Demonstrates the ability to effectively delegate work and communicates plans and expectations to others.
Drives Results: Demonstrates a sense of urgency to act decisively and quickly. Establishes aggressive goals and takes appropriate risks to achieve results. Shows confidence when challenged and will do the right thing even when it's hard. Strives to achieve excellent results by creating a culture of continuous improvement.
What you get:
If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com
About JCPenney:
JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.
Pay Range
USD $23.00/Hr -USD $28.75/Hr.
Related keywords
Sales Floor SupervisorRetailMerchandisingOmnichannelCustomer ServiceTeam LeadershipInventory ControlVisual MerchandisingPerformance StandardsStaff DevelopmentJCPenneyShip from StoreBuy Online Pick Up In StoreCurbside PickupShrink ReductionProductivity Standards Program
As we reinvent ourselves to fit the diversity of America, we are looking for motivated, talented people who can emerge as Warriors in our organization. JCPenney offers an inclusive environment and culture where you can find and define yourself - your style, your purpose and your career.
We know success is built from the inside out, and our associates are the heartbeat of our Company!
JCPenney is now part of Catalyst Brands.
Offices: 6502 Legacy Drive, Plano, Texas 75024, US
RetailApparelMerchandiseFashionTrendsand Home DecorGamingJewelryApparelBeauty
How many Customer Service & Support jobs are open in Columbia, MD right now?
There are currently 453 open customer service & support positions in Columbia, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Columbia, MD?
Companies currently hiring include Columbia Association, Macy's, Quevera, PM Pediatric Care, AT&T, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Columbia, MD?
Yes — 42 of the 453 open customer service & support positions offer remote or hybrid work (22 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Columbia, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.