Colorado Springs, Colorado, United States · On-site
$16/hr–$25/hr
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Surveillance techniques, Investigative tools, De-escalation, Loss prevention, Reporting
Colorado Springs, Colorado, United States · On-site
$18/hr–$20/hr
Wage: $18-$20+/hour, depending on performance (with commissions and incentives included). Schedule: Average 20 hours/week. Must be flexible to work assigned schedule Monday through Saturday, between 7 am - 9pm, and Sunda…
Skills: Customer service, Salesmanship, Visual merchandising, Inventory management, Product demonstration
Colorado Springs, Colorado, United States · On-site
*Please Note: This position will be posted through 9/14/2026* Part-Time positions are available! Please tell us about your availability. Pay: $16.45 Hr. This position greets our customers and accepts their donations in a…
Skills: Customer service, Lifting, Unloading, Sorting, Inventory management
Colorado Springs, Colorado, United States · On-site
$24/hr–$26/hr
Job Title: Customer Service Lead Job Type: Full-Time Location: Colorado Springs, Colorado Application Deadline: Position will remain open until filled Pay: $24.00 - $26.00 Hourly About Us: We are dedicated to providing e…
Skills: Team Leadership, Coaching, Performance Management, Customer Service, Billing
Colorado Springs, Colorado, United States · On-site
$17/hr–$25/hr
A Day in the Life: When you begin your job with us working on the front-end as a courtesy clerk, customer service associate, or cashier, you are taking a step towards an opportunity that can help you learn, grow, and eve…
Skills: Customer service, Communication, Interpersonal skills, Retail operations, Cash handling
Colorado Springs, Colorado, United States · On-site
$17/hr–$25/hr
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer service, Communication skills, Basic math, Food handling, Retail operations
Colorado Springs, Colorado, United States · On-site
$19/hr–$26/hr
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer Service, Communication Skills, Basic Math, Food Handling, Quality Assurance
Ntiva, Inc.Colorado Springs, Colorado, United States · Hybrid
$45k–$60k/yr
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping ea…
Skills: Technical support, Client provisioning, Networking, VPN, Active directory
Colorado Springs, Colorado, United States · On-site
$17/hr–$25/hr
A Day in the Life: As a Night Stocker, you provide friendly, courteous, and helpful service. You keep the store looking filled and fresh by stocking and organizing merchandise on the shelves. You work with various approv…
Skills: Stocking, Merchandising, Customer Service, Organization, Cleaning
Colorado Springs, Colorado, United States · On-site
Flex Security Officer - Full Time & Part Time Primary Locations: Fountain, Colorado Springs & Manitou, CO Some sites not accessible by public transportation due to location and/or shift. Wage Range: $19.50/HR-FT with abi…
Skills: Security monitoring, Access control, Patrolling, Incident reporting, Customer service
Colorado Springs, Colorado, United States · On-site
Overview Want to Join the Best in Pest? Go Pro with Orkin. As an Orkin Pro, you’ll be the professional delivering on the promise of a safe place to live, work, and play behind pest control’s best-known brand.…
Skills: Pest control, Customer service, Problem solving, Route management, Inspection
National Vision Inc.Colorado Springs, Colorado, United States · On-site
$15/hr–$17/hr
Company Description At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers th…
Skills: Customer service, Optical support, Sales, Multitasking, Time management
National Vision Inc.Colorado Springs, Colorado, United States · On-site
$15/hr–$18/hr
Company Description Join Eyeglass World and be part of a team that’s transforming how people see and look. With 100+ stores nationwide, we are known for fashion-forward eyewear, quality eye care, affordable prices, and s…
Skills: Patient care, Ocular terminology, Pre-screening, Visual field testing, Retinal screenings
Colorado Springs, Colorado, United States · On-site
$17/hr–$21/hr
Who We Are: At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and e…
Skills: Customer service, Order processing, Healthcare equipment, Durable medical equipment, Logistics
Colorado Springs, Colorado, United States · On-site
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and prof…
Skills: Customer service, Communication skills, Basic math, Food handling, Stress management
Colorado Springs, Colorado, United States · On-site
$19/hr–$20/hr
Job Description Do you love to cook? Are you passionate about food? As a Cook on our team, you’ll help bring recipes to life while being able to flex your creativity! Surrounded by fresh ingredients and the best equipmen…
Skills: Food preparation, Cooking, Knife skills, Food safety, Sanitation
Colorado Springs, Colorado, United States · On-site
$19/hr–$25/hr
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role of the store leader in the abs…
Skills: Retail management, Team leadership, Customer service, Sales growth, Staffing
Colorado Springs, Colorado, United States · On-site
$18/hr–$25/hr
Job Title: Food Runner Busser Job Department: The Grille Job Pay Range: $18.00 - $25.00 / Hour (Inclusive of hourly pay rate + service charge) Breakdown: Based on $5.42 per hour base wage + service charge commission paid…
Skills: Table service, Fine dining etiquette, Menu knowledge, Food safety, Allergen awareness
Colorado Springs, Colorado, United States · Hybrid
$87k–$101k/yr
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Go…
Skills: Itil, Service Desk Management, Incident Management, SaaS Application Management, Hardware Lifecycle Management
Colorado Springs, Colorado, United States · On-site
$75/hr–$85/hr
Requisition ID: 938462 Store #: 000076 LensCrafters Position:Full-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology wit…
Skills: Optometry, Clinical protocols, Patient care, KPI management, Diagnostic skills
Colorado Springs, Colorado, United States • On-site
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The Asset Protection Detective is responsible for protecting company assets, reducing inventory shortage, and maintaining a safe environment for customers and colleagues. They achieve this through surveillance, conducting investigations, partnering with law enforcement, and documenting theft incidents.
Candidates must have the ability to observe and respond to suspicious activity and possess strong communication and de-escalation skills. Experience in retail, security, or law enforcement is preferred, and the role requires the physical ability to stand for long periods and apprehend shoplifters.
Be Part of an Amazing Story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As an Asset Protection Detective, you will help protect company assets, reduce shortage, and support a safe, customer-focused shopping environment. Using surveillance, investigative tools, and strong partnerships with store teams and law enforcement, you will identify and respond to theft, recover merchandise, and help protect our customers, colleagues, and business.
Why This Role Matters
Asset Protection Detectives play an important role in reducing loss while maintaining a safe and welcoming store environment. Through training, observation, investigation, and de-escalation, this role helps protect company assets, support colleagues, and ensure customers can shop with confidence.
How Our Asset Protection Colleagues Spend Their Day…
Our colleagues begin each day energized and ready to make an impact. They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence.
We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
And we know that excellence is a journey - we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.
What To Expect
Use surveillance techniques, investigative tools, and reporting systems to help identify theft, dishonest activity, and shortage trends.
Partner with Asset Protection leaders, store teams, and law enforcement to support investigations and protect company assets.
Apply de-escalation tools and sound judgment to help maintain a safe environment for customers and colleagues.
Prepare clear documentation, statements, and evidence to support investigations, audits, and legal proceedings.
Support team readiness by training colleagues on protocols that help protect company assets.
How You’ll Make an Impact
Help protect customers, colleagues, and company assets by identifying, investigating, and responding to theft and dishonest activity.
Use surveillance techniques to support the apprehension of shoplifters and dishonest employees, while following company policies and legal requirements.
Recover stolen merchandise and provide statements, evidence, and documentation to support investigations.
Prepare timely and accurate reports related to theft incidents, investigations, audits, and assigned activities.
Build strong partnerships with store colleagues, Asset Protection leaders, and law enforcement to support investigations and shortage reduction.
Maintain compliance with company policies and legal standards related to apprehensions, searches, and evidence preservation.
Testify in court for criminal and civil cases, as needed.
Respond to alarm calls, support special assignments, and facilitate first aid for customers and colleagues when needed.
Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
Skills That Matter
Must Have
Ability to observe, identify, and respond to suspicious activity in a retail environment.
Strong communication skills with the ability to partner effectively with customers, colleagues, leaders, and law enforcement.
Ability to use sound judgment, de-escalation tools, and company procedures to support a safe environment.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Nice to Have
Experience in retail, customer service, asset protection, security, investigations, or law enforcement.
Ability to prepare accurate reports, statements, and documentation related to incidents and investigations.
Experience using surveillance systems, reporting tools, or investigative technology.
Ability to train or coach colleagues on asset protection protocols, shortage reduction, or safety practices.
Physical Activities You Will Perform
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Position requires prolonged periods of standing/walking around store or department.
May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
Must be able to apprehend shoplifters.
Ability to sustain long periods of time enclosed in surveillance areas.
Frequently lift/move up to 30lbs.
Requires close vision, color vision, and ability to adjust focus.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
STORES00
Macy’s is the largest retail brand of Macy’s, Inc., a portfolio of iconic nameplates that also includes Bloomingdale’s and Bluemercury, helping generations of customers celebrate life’s special moments and express their personal style. Through our stores and digital platforms, we offer a distinctive assortment of fashion, beauty, home and other products from leading market and private brands. Our colleagues bring the Macy’s experience to life every day. Together, we are building a stronger, more modern Macy’s while continuing to create memorable experiences for our customers and make a positive difference in the communities we serve. As part of Macy’s, Inc., we are guided by a commitment to responsible growth, colleague development, community impact and environmental stewardship
Offices: 151 W 34th St, New York, NY 10001, US
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