City of Syracuse, New York, United States · On-site
Entry level$6.9B raised
Requisition ID: 941951 Store #: 000723 LensCrafters Position:Casual Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technol…
Skills: Customer service, Communication, Active listening, Problem solving, Sales
City of Syracuse, New York, United States · On-site
Mid level
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City of Syracuse, New York, United States · On-site
$19/hr–$30/hr
Mid level$6.9B raised
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City of Syracuse, New York, United States · On-site
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City of Syracuse, New York, United States · On-site
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City of Syracuse, New York, United States · On-site
Entry level
Scope of Responsibilities: Works under direct supervision and follows standard procedures to accomplish assigned task Job Summary: Responsible for ringing out each customer’s purchases while ensuring total customer…
City of Syracuse, New York, United States · On-site
Entry level$6.9B raised
Requisition ID: 938504 Store #: 000723 LensCrafters Position:Casual Part-Time Total Rewards: Benefits/Incentive Information LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technol…
Skills: Customer service, Communication, Active listening, Problem solving, Cash register operation
City of Syracuse, New York, United States · On-site
Entry level$9.0B raised
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City of Syracuse, New York, United States · On-site
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Entry level
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City of Syracuse, New York, United States · On-site
$16/hr–$17/hr
Entry level
Overview Scope of Responsibilities: Works under direct supervision and follows standard procedures to accomplish assigned task Job Summary: Responsible for ringing out each customer’s purchases while ensuring total custo…
City of Syracuse, New York, United States · On-site
$25/hr–$28/hr
Mid level
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City of Syracuse, New York, United States · On-site
$19/hr–$20/hr
Entry level
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City of Syracuse, New York, United States · On-site
Entry level$9.0B raised
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City of Syracuse, New York, United States · On-site
Entry level$9.0B raised
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City of Syracuse, New York, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
City of Syracuse, New York, United States · On-site
Entry level$9.0B raised
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Asset Protection Detective, Destiny USA - Full Time
City of Syracuse, New York, United States · On-site
$17/hr–$26/hr
Entry level$5.0B raised
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Senior Branch Member Account Specialist - Syracuse, NY
City of Syracuse, New York, United States · On-site
$21/hr–$23/hr
Mid level
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City of Syracuse, New York, United States · On-site
$21/hr–$25/hr
Entry level
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City of Syracuse, New York, United States · On-site
$18/hr–$19/hr
Entry level
Description Assistant Store Manager Lori’s Gifts At Lori’s Gifts, we believe in creating moments of comfort, inspiration, and joy—especially when people need it most. As an Assistant Store Manager, you’ll help lead a com…
Skills: Customer Service, Retail Management, Merchandising, Inventory Management, POS Systems
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Part-time
high school
Health care, Retirement savings, Paid time off, Vacation, Employee discounts
Posted 8d ago
Apply by Nov 3
~40 hrs/week
Responsibilities
The EyeCare Advisor delivers an exceptional customer experience by integrating retail functions with optometric care. They are responsible for performing pre-examination testing, managing patient records, and assisting customers with frame and lens selections.
Requirements
Candidates must have a high school diploma or equivalent and strong customer service skills. Proficiency in basic math, computer operation, and the ability to communicate effectively are required.
Full job description
Requisition ID: 941951 Store #: 000723 LensCrafters Position:Casual Part-Time Total Rewards: Benefits/Incentive Information
LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.
MAJOR DUTIES & RESPONSIBILITIES
Greets customers without delay (within 30 seconds).
Promptly answers the telephone (3 rings) in a friendly and courteous manner.
Explains all required paperwork, tests, products and services
Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.
Shows patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution. .
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
Explains to customers “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
Maintains safe working environment for all associates/patients.
Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
RETAIL
Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary
DOCTOR’S OFFICE
Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.
BASIC QUALIFICATIONS
High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise
PREFERRED QUALIFICATIONS
Previous experience in customer service, retail and/or optical
Strong interpersonal skills
Pay Range: 17.23 - 24.35
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
Health CareProduct DesignEyewearBeauty & Personal Accessories StoresRetail and wholesale
How many Customer Service & Support jobs are open in City of Syracuse, NY right now?
There are currently 300 open customer service & support positions in City of Syracuse, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Syracuse, NY?
Companies currently hiring include Allied Universal, H&R Block, Horseshoe Bay Resort, EssilorLuxottica, Loretto, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Syracuse, NY?
Yes — 6 of the 300 open customer service & support positions offer remote or hybrid work (3 remote, 3 hybrid).
How do I apply for Customer Service & Support jobs in City of Syracuse, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.