City of Swan, Western Australia, Australia · On-site
Entry level$3.1B raised
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
Entry level$8.6B raised
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Customer Service Representative - Malaga (27.5 hr/wk)
City of Swan, Western Australia, Australia · On-site
Entry level$8.6B raised
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
Entry level$6.9B raised
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
Entry level$6.9B raised
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
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City of Swan, Western Australia, Australia · On-site
Mid level
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City of Swan, Western Australia, Australia · Hybrid
Mid level$65M raised
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Part-time
Health and wellbeing services, Discounts on selected products and services, Flexible working arrangements
Posted 8h ago
Apply by Aug 26
~26 hrs/week
Responsibilities
The Banking Consultant will provide customers with a seamless banking experience by addressing their end-to-end financial needs and educating them on available solutions. They will also act as a role model and peer coach within the branch to ensure high standards of customer service and advocacy.
Requirements
The ideal candidate should possess exceptional customer focus and strong communication skills, with retail experience and digital literacy considered an advantage. A growth mindset and the ability to adapt to change in a collaborative team environment are essential for success in this role.
Full job description
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent/ Part time
Role Location: Cnr Pinaster Pde & The Promenade, Ellenbrook Western Australia 6069
Schedule:
Monday: Not Rostered
Tuesday: 8:30 AM - 5:15 PM
Wednesday: Not Rostered
Thursday: 8:30 AM - 5:15 PM
Friday: 8:30 AM - 5:15 PM
Saturday: - Not Rostered
Sunday: - Not Rostered
This role may involve rostered Saturday shifts to support branch operating hours and customer demand.
What will your day look like?
As a Banking Consultant, you will have the opportunity to:
Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Exceptional customer focus
Retail experience is an advantage
Experience in being a user and promoter of technology
Working knowledge in using different digital channels is an advantage
Ability to multi-task and highly adaptable to change and ambiguity
Willingness to work in a collaborative team environment
Sound understanding of compliance
Excellent communication and interpersonal skills
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.
To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 120757 .
Our purpose is to shape a world where people and communities thrive.
Industry
Banking
Company size
10,001+ employees
Headquarters
Melbourne, Victoria
LinkedIn followers
787,106
Total funding
$3.1B
ANZ has a proud heritage of more than 180 years.
Our purpose is to shape a world where people and communities thrive. That is why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life.
We employ more than 50,000 people and have our global headquarters in Melbourne.
ANZ is among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world.
Follow us elsewhere for our latest news:
facebook.com/ANZAustralia
facebook.com/ANZNewZealand
twitter.com/ANZ_AU
twitter.com/ANZ_NZ
twitter.com/ANZ_Media
twitter.com/ANZ_BlueNotes
twitter.com/ANZ_Research
instagram.com/anz_au
bluenotes.anz.com
Offices: 833 Collins Street, Docklands, Melbourne, Victoria 3008, AU
How many Customer Service & Support jobs are open in City of Swan, Australia right now?
There are currently 32 open customer service & support positions in City of Swan, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Swan, Australia?
Companies currently hiring include Bunnings, Nick Scali Limited, WesTrac Cat, Petstock Group, BOQ Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Swan, Australia?
Yes — 1 of the 32 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in City of Swan, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.