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$25/hr–$30/hr
Full-time
bachelor degree
Company vehicle, Gas card, Stipend
Posted 1d ago
~40 hrs/week
Responsibilities
The Field Technician will install, configure, and maintain WSI systems at customer sites, including servers and recording infrastructure. They are responsible for diagnosing technical issues, managing service tickets, and providing professional on-site support to public safety and enterprise clients.
Requirements
Candidates must have hands-on experience with Windows operating systems, network troubleshooting, and ticketing tools like ServiceNow. A bachelor's degree in a relevant field and the ability to travel up to 85% of the time are required.
Full job description
About WSI Technologies
WSI Technologies provides mission-critical recording and communication solutions to enterprise, public safety, and government organizations. Its technology helps customers securely capture, store, and manage sensitive communications, supporting compliance, accountability, and reliable operations in environments where accuracy and uptime matter.
WSI Technologies is part of Fluent Software Group (a Valsoft Corporation operating group), a global acquirer and operator of vertical market software businesses. We focus on specialized industries where expertise creates lasting advantages.
The Opportunity
We’re looking for a hands-on Field Technician to install, maintain, and troubleshoot WSI Technologies systems across customer sites. You’ll work independently in the field, solving technical issues and helping public safety, government, and enterprise customers keep critical systems running reliably.
Location: North Carolina (hybrid : field-based / remote between customer visits)
The hourly rate for this role is $25-30 USD per hour, plus overtime eligibility. Final compensation will be determined based on experience, skills, and location. Travel is required up to 80–85%, primarily during the week. A company vehicle, gas card, and stipend are provided.
What You’ll Own
Installations & Deployments
Install and configure WSI systems on-site, including servers, applications, and recording infrastructure.
Rack, cable, configure, and test hardware in data center and telecom environments.
Configure Windows desktop and server operating systems, including virtual environments.
Test completed installations and confirm systems meet customer requirements before sign-off.
Technical Support & Troubleshooting
Diagnose and resolve hardware, software, network, and connectivity issues.
Respond to customer support requests within established SLA expectations.
Manage service tickets and field visits independently.
Escalate complex technical issues when additional support is required.
Customer Service & Documentation
Act as the primary technical contact during on-site customer visits.
Keep customers informed about timelines, issues, progress, and resolutions.
Document installations, troubleshooting steps, and resolutions accurately in the ticketing system.
Maintain clear service records and provide feedback that can improve internal processes and product performance.
What We’re Looking For
Hands-on experience supporting Windows operating systems across desktop and server environments.
Strong troubleshooting skills across hardware, software, and network connectivity.
Experience working with ITSM or ticketing tools such as ServiceNow.
Strong communication, organization, and time-management skills, with the ability to work independently.
Ability to travel up to 80–85% and successfully complete required government site clearance/background checks.
Ability to work on ladders for wiring and cabling and routinely lift up to 70 lbs of computer equipment during installations and repairs.
Experience with phone recording software, hardware, or telephony systems.
Experience with Active Directory and Exchange.
Relevant technical certifications such as NICE, CompTIA A+/Network+/Server+/Security+, Microsoft certifications, or CCNA.
Bachelor’s degree in Computer Science, Engineering, Mathematics, Business Administration, or another relevant field.
Why WSI Technologies?
Make a visible impact: Join a smaller team where your work directly affects customers and the reliability of systems they depend on every day.
Own your territory: Work independently, manage your service calls, and take responsibility for installations and technical issues from start to finish.
Work closely with customers: Build direct relationships with public safety, government, and enterprise teams while solving real technical problems on-site.
Stay hands-on: Spend your time working with hardware, servers, networks, and recording technology rather than being limited to desk-based support.
Join Us
Join WSI Technologies and take ownership of the systems that help customers keep their critical communications reliable, secure, and operational.
We use AI-powered tools (including transcription and automated note-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.
Fluent Software Group is committed to building diverse, equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.
#WSI
Related keywords
Field TechnicianWindowsServerHardwareNetworkServiceNowTelephonyActive DirectoryExchangeNICECompTIACCNAData CenterTelecomPublic SafetyGovernment
As a leading player in vertical market software (VMS), Valsoft combines industry expertise with a unique buy-and-hold investment philosophy, managing a growing portfolio of companies that benefit from decentralized leadership and operational autonomy. We actively support our businesses, guiding them in their growth and evolution into market leaders.
Headquartered in Montreal with a global presence, Valsoft is committed to building a legacy of excellence by prioritizing sustainable growth and operational efficiency. Our long-term vision, driven by entrepreneurial spirit and disciplined execution, ensures we create lasting value for our portfolio companies, their customers, and the industries they serve. For more information, visit valsoftcorp.com.
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En tant qu'acteur de premier plan dans le domaine des logiciels pour marchés verticaux (LMV), Valsoft allie expertise sectorielle et une philosophie d'investissement unique axée sur l'acquisition et la conservation. Nous gérons un portefeuille croissant d'entreprises qui bénéficient d'un leadership décentralisé et d'une autonomie opérationnelle. Nous soutenons activement nos entreprises en les accompagnant dans leur croissance et leur évolution en leaders de leur secteur.
Basée à Montréal et présente à l'échelle mondiale, Valsoft s'engage à bâtir un héritage d'excellence en priorisant la croissance durable et l'efficacité opérationnelle. Notre vision à long terme, portée par un esprit entrepreneurial et une exécution rigoureuse, nous permet de créer une valeur durable pour nos entreprises, leurs clients et les industries qu'elles desservent. Pour plus d'informations, visitez valsoftcorp.com.
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How many Customer Service & Support jobs are open in Charlotte, NC right now?
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