Why Work at Mercer Advisors? For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax…
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Medical Customer Service Representative (Onsite) - 1st and 2nd Shifts Available!
Charlotte, North Carolina, United States · On-site
$16/hr–$18/hr
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Charlotte, North Carolina, United States · On-site
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Charlotte, North Carolina, United States · On-site
$194/hr–$195/hr
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Charlotte, North Carolina, United States · On-site
Entry level$2.5B raised
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Charlotte, North Carolina, United States · On-site
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$65k–$70k/yr
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$27/hr–$31/hr
Full-time
high school, bachelor degree
Basic Life & AD&D Insurance, Short-Term Disability, Long-Term Disability, Supplemental Life & AD&D, Accident Insurance, Critical Illness Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
The Service Operations Associate is responsible for executing administrative and transactional functions, including money movement and account maintenance, to support firm service delivery. They act as a liaison with custodians and internal teams to ensure operational excellence and regulatory compliance.
Requirements
Candidates must have two to four years of experience in the financial services industry and a high school diploma, with a bachelor's degree highly preferred. Proficiency in Microsoft Office and CRM systems, along with strong communication and organizational skills, is required.
Full job description
Why Work at Mercer Advisors?
For more than 40 years, Mercer Advisors has been helping families amplify and simplify their financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of comprehensive care once reserved for only the wealthiest households.
Today, we serve over 42,800+ families across 110+ cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s for two consecutive years, Mercer Advisors is an independent fiduciary legally bound to act in our clients’ best interests — always.*
Mercer Advisors offers a workplace that stands apart in the financial industry. More than half of our employees and client-facing professionals are women, reflecting the clients we serve. With a flexible, national footprint, we build our teams around exceptional talent — wherever they are.
Join us and help families amplify and simplify their financial lives with confidence.
* Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here.
Job Summary:
The Service Operations Associate I is a critical operational role within the Client Service department, responsible for executing the administrative and transactional functions that support the firm’s service delivery. This centralized team works from a shared queue to ensure timely and accurate processing of client requests, including paperwork, money movement, account maintenance, and custodial interactions.
This role is designed to complement the Relationship Manager (RM) function by handling the behind-the-scenes execution that enables a seamless client experience. While not client-facing, the Service Operations Associate I plays a vital role in maintaining operational excellence, regulatory compliance, and service consistency.
This position offers a clear career path to Service Operations Associate II and III, with increasing levels of complexity, ownership, and leadership within the operations function.
Essential Job Functions for this role include:
Operational Execution
Process client paperwork, forms, and documentation with accuracy and efficiency.
Execute money movement requests, including wires, ACH transfers, and journal entries, in accordance with firm and custodial policies.
Monitor and manage service requests in a centralized queue, ensuring timely resolution and escalation when needed.
Maintain detailed records of all transactions and communications in the CRM and custodial platforms.
Custodial & Platform Coordination
Serve as a liaison with custodians and third-party platforms to resolve operational issues and facilitate transactions.
Stay current on custodial procedures, platform updates, and regulatory requirements.
Ensure all operational activities meet compliance standards and internal controls.
Team Collaboration & Support
Partner with Relationship Managers and Wealth Advisors to support client service delivery through accurate execution.
Collaborate with internal departments (e.g., compliance, financial planning, investment operations) to ensure alignment and efficiency.
Participate in team meetings and contribute to process improvement initiatives.
Other duties as assigned.
Quality Assurance & Continuous Improvement
Identify and report operational inefficiencies or recurring issues.
Assist in documenting and refining standard operating procedures (SOPs).
Support training and onboarding of new team members as needed.
Career Path & Growth:
Service Operations Associate II: Increased ownership of complex transactions, custodial relationships, and process improvement initiatives.
Service Operations Associate III: Leadership within the operations team, mentoring junior associates, and driving strategic operational enhancements.
Knowledge, Skills, & Abilities:
Education:
High School diploma with a Bachelor’s degree highly preferred
Experience:
Two to Four years of job related experience
Financial services industry required
Prior experience working in an office environment with a customer service focus helpful
Certifications:
Notary designation a plus
Job Skills:
Ability to prioritize in a fast-paced environment while maintaining client focus and demonstrating attention to detail
Enjoy collaborating and building positive relationships internally with co-workers and externally with clients and business vendors
Excellent verbal and written communications skills a must
Strong MS Word, Excel, and Outlook skills required; prior use of CRM system (Salesforce) a plus
Strong desire for continuous self-learning and professional growth
Work Schedule:
This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.
All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.
Working Conditions:
This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time.
Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant’s geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors’ incentive compensation programs.
Base Pay Range
$27—$31 USD
Benefits:
Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
Kaiser Medical plans available in California
Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
Two comprehensive Dental Plans
Vision Insurance Plan
Dependent Care Savings Account for child and dependent care.
14 Company Paid Holidays including a full week off at Thanksgiving.
Generous paid time off program for vacation and sick days
Employee Assistance Plan
Family Medical Leave
Paid Parental Leave (8 weeks)
Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Adoption Assistance Reimbursement Program
Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
Pet Insurance
Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Mercer Advisors is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable federal, state, or local law. Mercer Advisors participates in E-Verify and complies with federal employment eligibility verification requirements.
If you need an accommodation during the application or hiring process, please email [email protected]. This inbox is for accommodation requests only.
For information about applicant rights, required employment notices, E-Verify participation, and state specific disclosures, please review our Applicant Notices and Employment Rights.
If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection
If you are a resident of Washington State, learn more about your rights under the Washington Fair Chance Act here.
Are you looking to amplify and simplify your financial life?
For nearly 40 years, Mercer Advisors has been doing just that for families across the country by integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. With Mercer Advisors, you’ll benefit from a unified in-house team, a hand-picked advisor, an institutionalized-grade portfolio, and an independent national fiduciary legally obligated to always act in your best interest.
Learn more about Mercer Advisors – a family office for your family.
Offices: 1200 17th St, Denver, Colorado 80202, US · 100 Sun Ave NE, Albuquerque, New Mexico 87109, US
Holistic Wealth ManagementFinancial PlanningFamily Wealth OfficeInvestment ManagementRisk ManagementAsset ProtectionEstateTax and Legacy Planningand Retirement Plan Design and AdministrationWealth Management
How many Customer Service & Support jobs are open in Charlotte, NC right now?
There are currently 4,615 open customer service & support positions in Charlotte, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Charlotte, NC?
Companies currently hiring include Compass Group, Circle K, Lowe's Companies, Inc., Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Charlotte, NC?
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How do I apply for Customer Service & Support jobs in Charlotte, NC?
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