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Full-time
high school
Health care options, Medical insurance, Dental insurance, Vision insurance, 401k savings and retirement plan, Company match
Posted 24d ago
~40 hrs/week
Responsibilities
The Service Advisor acts as a liaison between customers and the service department, managing appointments, service history, and repair estimates. They are responsible for providing technical information to customers while ensuring a high-quality, professional service experience.
Requirements
Candidates must have a high school diploma or equivalent and possess strong communication and organizational skills. A valid driver's license and the ability to work in a fast-paced, physically demanding shop environment are required.
Full job description
Mercedes-Benz of Chantilly, a Penske Automotive Group dealership, is looking for an automotive Service Advisor to join our team and deliver extraordinary customer experiences.
JOIN OUR TEAM At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.
Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a trusted Service Advisor, you will be the liaison between the customer and the service department, scheduling appointments, reviewing service history, relaying important information about vehicle maintenance and repairs to customers, and providing accurate cost estimates.
WHAT WE HAVE TO OFFER
Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
Proudly named to Glassdoor's Best Places to Work
Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
Values-driven culture built on integrity, professionalism, excellence, and teamwork.
WHAT WE ARE LOOKING FOR
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal, and organizational skills.
Strong work ethic with the ability to work in a fast-paced, results-driven environment.
WHAT YOU CAN BRING TO THE TABLE
Commitment: Ensure our customers have a world-class service experience at every step along their ownership journey, especially in the scheduling and estimating of vehicle service and repairs.
Excellence: Provide an unparalleled level of knowledge and technical expertise to help customers understand and approve their maintenance requirements, repair orders, and cost estimates.
Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
Growth Mindset: Strive to grow the dealership and your career by hitting challenging monthly goals.
APPLY WITH US!
If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!
Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.
Qualifications
Competencies
Able to wear all required safety and health personal protective equipment, including respirator, in the manner recommended by the equipment manufacturer
Able to take direction from multiple employees and prioritize work
Good communication skills, including the ability to listen to customers and determine how to assist them
Ability to work well in a team environment
Knowledge of automotive systems, tools, and repair processes
Outstanding attention to detail with a commitment to quality
Ability to use technical reference materials and technical manuals in written and online formats
Ability to communicate technical terms to non-technical audience
Ability to follow processes to ensure quality and safety
Effective time management skills and ability to prioritize
Supervisory Responsibility
None
Work Environment/ Physical Demands Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis. Medium/Heavy Work---Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis This position involves repetitive motion This position requires the ability to talk and hear Must be able to wear all required personal protective equipment May work in extreme heat or cold May encounter hazards
Position Type/Expected Hours of Work Works evenings, weekends, and holidays as required.
Required Education and Experience High school diploma or the equivalent or equivalent combination of education and experience.
Preferred Education and Experience Prior experience in service department.
Welcome to BMW of Bloomfield Hills. As a proud member of Penske Automotive Group, we are driven by excellence and dedicated to serving all of your automotive sales and service needs. We strive to give our customers the very best of the best, and are always looking for dependable, enthusiastic, and committed professionals who share that same passion to join our team. If you are ready to take the next step toward a rewarding career in an exciting, friendly and inclusive environment, apply with us today at PAGjobs.com.
Offices: 1845 S Telegraph Rd, Bloomfield Hills, Michigan 48302, US
How many Customer Service & Support jobs are open in Chantilly, VA right now?
There are currently 230 open customer service & support positions in Chantilly, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chantilly, VA?
Companies currently hiring include Lowe's Companies, Inc., BMW of Bloomfield Hills, Domino's, Advance Auto Parts, Pohanka Automotive Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chantilly, VA?
Yes — 11 of the 230 open customer service & support positions offer remote or hybrid work (4 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in Chantilly, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.