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Skills: Retail Sales, Automotive Systems Knowledge, Inventory Management, Customer Service, POS Systems
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Skills: Automotive Systems Knowledge, Retail Sales, Diagnostic Equipment Operation, Inventory Management, POS Systems
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$20/hr–$29/hr
Full-time
Health insurance, Dental insurance, Vision insurance, Paid time off, Life insurance, 401(k) with company match
Posted 22d ago
~40 hrs/week
Responsibilities
The Operations Coordinator is responsible for managing day-to-day branch operations, including inventory control, vendor pricing discrepancies, and customer credit memos. They also oversee facility safety, implement operational efficiency improvements, and ensure accurate processing of customer invoices and freight billing.
Requirements
The ideal candidate should have 1-3 years of experience in sales or operations and possess strong attention to detail and organizational skills. Proficiency in Microsoft Excel and familiarity with WMS systems are considered advantageous for this role.
Full job description
Job Posting:
Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.
Job Function and Responsibilities:
The Operations job family leads all the business operations within a branch location or multiple branch locations within a defined geography and/or product group. General areas of responsibility include providing leadership for the organization's customer-facing associates and branch functions. Positions in operations leadership are responsible for the day-to-day operations of the organization's branches, areas, and other geographic units and KOB groups.
Areas of Impact:
Delivers job responsibilities following a defined standard output or set of procedures. Work consists of tasks that are very routine, or well defined, with specific instructions to achieve standardized solutions.
Problem solving:
Problems and issues faced are routine and solutions are clear. Follows a well-established and familiar set of job activities and/or job process to solve a problem.
Schedule: Monday through Friday, 7:00 AM to 4:00 PM and some overtime as needed
Job duties:
Act within the scope of established objectives and policies to accomplish assigned goals
Under the direction of the manager, maintain inventories, conduct physical inventories, maintain location appearance, and complete day-to-day paperwork
Work with vendors and Ferguson shared services division to clear vendor pricing discrepancies
Facilitate customer credit memos with accuracy based on company guidelines
Work WMS Variance and Cycle Count Reconciliation
Develop or implement quality control programs
Implements operational efficiency improvements which may include, but are not limited to, standardization of systems, quality control, safety, and customer satisfaction
Review customer invoices for pricing and costing accuracy as well as freight billing and costing
Oversee the facilities of the operation to provide a safe and well-maintained work environment
Performs all work in accordance with established safety standards and adheres to all safety policies, rules, regulations and procedures
Participates in associate meetings and communicates any concerns to management
Qualifications and requirements:
1 - 3 years Ferguson experience is preferred
1 - 3 years sales experience is preferred
Strong attention to detail and accuracy
Self-motivated/goal oriented
Ability to effectively multi-task
Organization and time management skills
Excellent decision making and communication skills
Knowledge of Trilogie and Microsoft Excel a plus
Knowledge of WMS/HighJump prefered but not required
Ability to handle stress
Team player with good attitude
Understands importance of customer service
Willingness to help in other areas, besides operations, when needed
At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!
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Pay Range:
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$20.93 - $29.27
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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
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This role is Bonus or Incentive Plan eligible.
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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Since 1953, Ferguson has been a leading source of quality supplies for a variety of industries. We are proud to provide world-class products and services to a customer base that is as vast and varied as our inventory. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale, expertise and solutions to provide peace of mind. Ferguson is part of Ferguson Enterprises Inc., which has approximately 35,000 associates across 1,700 locations and serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.
Offices: 751 Lakefront Commons, Newport News, Virginia 23606, US
Residential Trade PlumbingWaterworksCommercial/MechanicalFire & FabricationIndustrialFerguson HomeFacilities Supplyand HVACConstructionBuilding Material
How many Customer Service & Support jobs are open in Chantilly, VA right now?
There are currently 230 open customer service & support positions in Chantilly, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chantilly, VA?
Companies currently hiring include Lowe's Companies, Inc., BMW of Bloomfield Hills, Domino's, Advance Auto Parts, Pohanka Automotive Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chantilly, VA?
Yes — 11 of the 230 open customer service & support positions offer remote or hybrid work (4 remote, 7 hybrid).
How do I apply for Customer Service & Support jobs in Chantilly, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.