KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, …
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Service Operations Manager - Solar Utility Services
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Senior$5.1B raised
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The Lead Customer Service Representative oversees day-to-day customer service activities and serves as the primary trainer for new hires. They manage the customer experience across wholesale and e-commerce channels while ensuring inventory data integrity and efficient order fulfillment.
Requirements
Candidates should have a high school diploma (bachelor's preferred) and at least 5 years of experience in e-commerce or customer service. Proficiency in MS Office and a passion for the outdoor sports industry are required.
Full job description
KJUS is dedicated to amplifying the world's most exhilarating golf and ski experiences. We achieve this through miraculous technology that goes beyond innovation, setting entirely new standards for performance, comfort, and protection. Our shared passion for golf and ski drives us to create incredible products that empower our loyal customers to fully enjoy their passions. For us, it’s not just a job—it’s a joyful obsession. As a result, KJUS products are found in the most remarkable ski and golf destinations worldwide.
The KJUS headquarters are in Boulder, Colorado, with satellite offices in Switzerland and Scotland. Our showrooms can be found worldwide. In 2019, Acushnet Company partnered with KJUS, joining our brand with other fantastic labels like Titleist, FootJoy, Scotty Cameron, and Vokey.
KJUS | Lead Customer Service Representative
Full-time – Boulder
The Lead Customer Service Representative is responsible for delivering an exceptional customer experience across wholesale, e-commerce, and sales representative channels. This role serves as a primary point of contact for customers, consumers, and internal partners. Responsible for the oversight of all day-to-day Customer Service activity associated with KJUS orders and inquiries. Responsible for executing training for the department. The Lead Customer Service Representative will report directly to the Customer Operations Manager.
Responsibilities
40%
Primary trainer for Customer Service New Hires
Responsible for on-boarding, training, and establishing consistent communication with the new hire
Document, maintain, and constantly improve customer service policy and procedures with support of Customer Operations Manager
Monitor key KPIs for customer service excellence and work with Customer Operations Manager to ensure team is reaching target
Lead in managing the accuracy, availability, and data integrity of inventory across all business systems Provide consistent support and direction to team members to ensure customer and sales rep inquiries are attended to in a timely, accurate manner
30%
Expert in answering phone calls and customer emails to address customer concerns in a professional, efficient, and caring manner. The Lead Customer Service role will set an example for team members
Evaluate, process, and complete warranty claims with professionalism and superior customer service
Work with 3PL partners to ensure the end customer experience meets KJUS standards via order prioritization, inventory allocation, and development of processes and procedures
Retain a vast understanding of product lines and a resource for the customer service team
Responsible for accurate, timely fulfillment and shipment of orders with the support of the customer service team
Work trade show booths and help with occasional golf or ski event
30%
Responsible for the entering & processing of pre book orders with support from the customer service team
Provide sales, product, pricing, and inventory data as required by sales team
General administrative support to operations, sales, and marketing departments
Assist with order processing, re-order requests and warranties
Maintain customer files, orders, correspondence, invoices, payments with support from the customer service team
Qualifications:
High school diploma or equivalent, bachelor’s degree preferred
Minimum 5 years of eCommerce or customer service experience
Client and service oriented, reliable, and flexible personality with a high dedication to service
Excellent communication and interpersonal skills
Extended periods of time sitting and/or standing, occasional lifting
Proficient computer skills (MS Office, Outlook)
Strong organizational skills with attention to detail
A passion for outdoor sports industry
Benefits:
15 days vacation
12 paid holidays
6 sick days
Medical
Dental
Vision
401k
…and more!
Pay Range: $55,098.00-$66,076.00
Ready to Make an Impact?
Join us at KJUS and be part of a team that values excellence and innovation.
EEO and Additional Statements
Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.
Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.
NOTICE: It has come to our attention that online scammers are impersonating Acushnet Company associates and contacting users on various online platforms, including Indeed and LinkedIn.
To protect yourself, please note the following:
Legitimate Communication: All legitimate email communication will come from email addresses with the “@acushnetgolf.com” domain name. All other email addresses claiming to be associated with Acushnet Company should be considered fraudulent.
No Upfront Fees: We will never ask applicants to pay upfront fees for job applications. If anyone requests payment by cash, credit card, or mobile payment service (Venmo, Cash App, Zelle, PayPal, etc.), it is a scam and should be reported immediately.
Research Before Sharing Information: Before providing any personal details, verify the legitimacy of the job offer. If you are unsure whether a job offer is legitimate, you should contact us at [email protected] and await our response.
If you encounter suspicious activity related to our job postings, please report it promptly. Your security is our priority.
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Home of Titleist and FootJoy, Acushnet Company is a recognized leader in the golf industry. We are committed to providing both serious and recreational golfers alike with products and services of superior performance and quality.
Be sure to visit our employment website to learn about what Acushnet Company has to offer our employees and to see all of our current job opportunities!
Visit our brand websites to learn more about our products:
www.titleist.com
www.footjoy.com
www.vokey.com
www.scottycameron.com
www.pinnaclegolf.com
Offices: 333 Bridge Street, Fairhaven, MA 02719, US · 2819 Loker Ave E, Carlsbad, CA 92010, US
How many Customer Service & Support jobs are open in Boulder, CO right now?
There are currently 462 open customer service & support positions in Boulder, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Boulder, CO?
Companies currently hiring include Kroger, Symmetry Financial Group, Google, Albertsons Companies, Sage Hospitality, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Boulder, CO?
Yes — 54 of the 462 open customer service & support positions offer remote or hybrid work (34 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Boulder, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.