Customer Service & Support Jobs in Boulder, CO (Now Hiring) — 400 open — Page 19

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in renewals, account management, sales, or a customer-facing role in the enterprise software or cloud space.
  
• Experience selling Software as a Service (SaaS), productivity, or collaboration technology solutions to clients.

Preferred qualifications:

• Experience securing and growing customer bases, carrying and exceeding strategic business goals in a sales role.
  
• Experience prioritizing, planning, and organizing solution-based sales activity within complex sales cycles.
  
• Experience building and maintaining long-term executive relationships, ensuring customer success, adoption and expansion.
  
• Experience working cross-functionally, including account teams, technical leads, procurement, and legal, to inventory software estate, build business cases for transformation and implementation plans, and close large, complex deals.
  
• Knowledge of market trends, products, and solutions in Cloud and productivity and collaboration.

About the job:

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Google Workspace Sales Specialist focused on renewals, you will help us grow our Workspace business by maintaining and growing relationships with our existing customer base. You will work with customers to deliver true business value, demonstrate product functionality, and provide a comprehensive overview of key business use cases. You will accelerate Google Workspace business growth by engaging with our clients, building internal/external alignment, and successfully manage opportunities in an overlay model to the Field Sales organization. You will also prospect, qualify, develop, and facilitate Google Workspace opportunities for growth through cloud driven business transformation. You will build a pipeline and work with account teams to create customer solutions and drive agreements. You will lead day-to-day relationships with external customer stakeholders, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $99000 - $144000 (USD) + 66.67% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities:

• Drive pipeline, manage renewal cycles, and expand the customer base, promoting Workspace productivity and collaboration solutions to new groups inside existing customer organizations while delivering or exceeding against quarterly business and growth goals.
  
• Increase engagement and experience for customers and prospects, building scalable and referenceable campaigns and testimonials alongside the program management team to maximize your territory.
  
• Maintain and grow relationships with customers, actively influencing long-term strategic direction and establishing yourself as a trusted advisor.
  
• Serve as the subject matter expert to the field organization and cross-functional teams, sharing best practices and improving product and market knowledge and skills.