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Boulder, Colorado, United States · On-site
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Skills: Customer service, Retail operations, Leadership, Communication, Problem-solving
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Boulder, Colorado, United States · On-site
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Boulder, Colorado, United States · On-site
City, State:Boulder, Colorado Title: Houseperson Location: Boulder, CO FLSA: Non-Exempt Status: Pull-time Reports to: Executive Housekeeper Pay $20.00 per hour Job Summary: The Houseperson is responsible for maintaining …
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The Keyholder will provide exceptional customer service, represent the brand, and support the training and onboarding of retail team members. They are responsible for executing operational activities to meet financial goals and ensuring a high-quality customer experience.
Candidates should have previous experience as a key holder in retail, hospitality, or customer service environments. Strong interpersonal skills, a creative mindset, and the ability to work a flexible schedule including evenings and weekends are required.
Retail Keyholder: Boulder
Shift Details: Full-Time
Flexibility required including evenings and weekends
Who We Are
At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.
We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.
The Role
We're seeking a Keyholder who will bring energy, leadership, and a customer-first attitude to our store team. As a trusted leader on the floor, you'll take on key-holding responsibilities while delivering the kind of experience that keeps customers coming back. This role reports to the Store Manager.
As a Framebridge Team Member, You Will:
Show Pride
We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We're proud to frame the things you love, and show pride in our product and craftsmanship.
Adapt & Act
We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.
Embrace Challenges
We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.
Secure the Baton
We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.
Make It Special
We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.
Build to Last
We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.
At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.
As a Keyholder, You Will:
Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business
Who You Are:
Experience as a key holder in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Degree in art, design, marketing or relevant fields preferred but not required
Physical Requirements:
This role requires the ability to perform the following physical tasks on a regular basis:
Standing for extended periods of time (up to 8 hours per shift)
Light lifting (up to 30 lbs) — carrying frames, supplies, or packaging materials
Bending, reaching, and light physical movement as needed in a retail or production environment
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
Benefits & Perks:
Medical, dental, and vision benefits (Full-Time)
Generous retirement program — 401(k) and employer-funded pension plan (Full-Time)
Parental leave and return program (Full-Time)
Flexible Time Off and paid holidays
Framebridge employee Free Frame codes and discounts
Short-term disability and Life/AD&D Insurance (Full-Time)
Employee Assistance Program (EAP)
Ongoing learning and development opportunities
Commuter benefits
Pet insurance (Full-Time)
And more!
Salary Information:
The base range is $19.00 – $19.00 per hour, Final compensation depends on experience, qualifications, and location.
Framebridge, in good faith, believes that the posted salary range is accurate for this role at the time of posting. Compensation may vary based on relevant experience, qualifications, and location. This range may be modified in the future.
California Applicants:
Review your CCPA Privacy Rights. Framebridge uses AI to assist in reviews, but all hiring decisions are made by humans.
Equal Opportunity Employer:
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.
Please note that employment with Framebridge is at-will. Either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.
Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
You can Framebridge just about anything.
Framebridge is on a mission to help people frame the things they love. We are custom framing, uncomplicated. We offer high-quality, stylish custom frames and make it delightfully easy and fast to frame online or in one of our retail stores. From matchbooks in your attic to selfies in your phone, you can Framebridge just about anything. And we have - over 2 million custom frames and counting. Live life to the framest.
Offices: 2 Bethesda Metro Center, Suite 510, Bethesda, Maryland 20814, US · 701 South Keeneland Drive, Richmond, KY 40475, US · 2 Twosome Dr, Moorestown, New Jersey 08057, US
There are currently 467 open customer service & support positions in Boulder, CO listed on Clera. New openings are added daily as companies post roles.
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