Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Customer Retention, Sales Skills, Inbound Call Handling, Problem Solving, Written Communication
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Sales, Retention, Customer Service, Problem Solving, Communication
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts c…
Skills: Customer Retention, Inbound Call Handling, Sales Skills, Problem Solving, Empathy
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Summary of Role Are you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being the leaders in supporting advanced constru…
Skills: Technical Support, Case Management, Customer Service, SaaS Support, Hardware Troubleshooting
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spe…
Skills: Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Product Operations, Customer Experience Management, Payment Systems, Stakeholder Management, Project Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company:Marsh Description: Descripción de puesto adicional Descripción de puesto We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Bogota office. This is a hybrid …
Skills: Claims Advocacy, Strategic Oversight, Stakeholder Management, Insurance Domain Knowledge, MS Excel
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Billing Operations, Revenue Operations, Workflow Automation, RPA, Operational Risk Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected…
Skills: Contract Processing, Payment Processing, Analytical Skills, Attention To Detail, Project Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Customer Success Management, Salesforce Core, Strategic Consulting, Executive Influence, Program Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
$3000k–$5500k/mo
Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast. Back in 2009, our CEO Angus saw half-empty vans everywhere and knew there had to be a better way! That'…
Skills: Fluent English, Fluent Spanish, Customer Service, Telesales, Active Listening
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Company:Marsh Description: Estamos buscando un Analista de Operaciones con talento para unirse a nuestro equipo de Marsh. Este rol será en Bogotá. Es un rol híbrido que requiere trabajar al menos tres días en la oficina.…
Skills: Billing Management, Policy Renewals, Insurance Policy Management, Claims Support, Customer Service
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Vive la experiencia SONDA ¡Aquí transformas tu carrera ¿Por qué ser parte de SONDA? Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y…
Skills: Incident Management, Request Management, Incident Classification, Incident Prioritization, Service Desk Operations
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Vive la experiencia SONDA ¡Aquí transformas tu carrera ¿Por qué ser parte de SONDA? Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y…
Skills: PC Setup, Computer Support, Warehouse Management, Customer Service, Active Listening
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Incident Management, Product Operations, Data Analysis, Root Cause Analysis, Stakeholder Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to …
Skills: Customer Service, Technical Troubleshooting, Case Management, Communication Skills, Problem Solving
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Incident Management, Product Operations, Data Analysis, Root Cause Analysis, Stakeholder Management
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Product Operations, Customer Experience Management, Payments Industry Expertise, Stakeholder Management, Project Management
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Vive la experiencia SONDA ¡Aquí transformas tu carrera! ¿Por qué ser parte de SONDA? Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento …
Skills: NOC Infrastructure Monitoring, Team Leadership, SLA Management, Customer Relationship Management, Operational Coordination
Bogota, Capital District, RAP (Especial) Central, Colombia · On-site
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wid…
Skills: Procure to Pay, Accounts Payable, Data Analysis, Customer Service, SOX Compliance
Bogota, Capital District, RAP (Especial) Central, Colombia • On-site
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Handle inbound calls to resolve account issues and prevent customers from cancelling their services. Educate customers on product value and document all interactions to meet performance metrics.
Requires at least one year of experience in customer service, retention, or sales, preferably in a call center. Must possess strong communication skills and be available for flexible shifts including nights and weekends.
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our mission is to create an environment within which our people THRIVE! We invest in our people and put culture first because we believe that happy, fulfilled teams can achieve great things. FPS offers a competitive suite of employee benefits, including a lucrative compensation program; medical, dental and vision benefits; and the opportunity for accelerated career growth for high-potential individuals in our fast-growing company. We are committed to creating a culture where our people can succeed and reach their full potential, because we believe that if you put people first, we can drive excellence for our clients.
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are looking for a highly motivated and customer-focused Customer Retention Advisor to join our on-site team. In this role, you will be responsible for handling inbound calls and interacting with customers to provide support and resolve account-related issues. Your primary goal is to retain customers who are considering cancelling their service by understanding their concerns, offering solutions, and promoting the value of our offerings.
Responsibilities:
Handle inbound calls from existing customers regarding their accounts, services, or concerns about cancellation.
Proactively identify and address reasons why customers may want to cancel, and offer tailored solutions to resolve their issues.
Demonstrate empathy, patience, and professionalism in every interaction, ensuring a positive customer experience.
Educate customers on product features, benefits, and promotions that may enhance their satisfaction and loyalty.
Accurately document customer interactions and outcomes in the system for future reference and quality assurance.
Meet or exceed individual and team performance metrics, including retention rates, customer satisfaction, and call handling time.
Stay updated on product changes, promotions, and retention techniques to remain effective and informed.
Uphold company policies and compliance standards in all customer interactions.
Qualifications:
At least 1 year of experience in customer service and retention, or sales – preferably in a call center environment.
Experience in retention, sales, and customer service is a requirement; must be able to execute basic sales skills in a high-performance environment
Excellent written communication skills with the ability to clearly and professionally convey solutions.
Strong problem-solving skills and the ability to think on your feet during real-time interactions.
Empathy-driven approach with a strong focus on customer satisfaction and relationship-building.
Ability to multitask and have organizational and data entry skills
Strong attention to detail and the ability to follow directions
Excellent customer service and communications skills
Effective comprehension and analytical skills, as well as the ability to summarize information and offer solutions.
Strong outgoing personality and great work ethic.
Comfortable working in a fast-paced environment with performance targets.
Proficiency in using chat platforms, CRM tools, and standard office software.
Flexible work hours and availability for day, evening, night, weekend, and holiday. Overtime may be required
Must be willing to go through pre-employment background checks and assessments
Willing to work on-site
Put people first. Drive breakthrough results.
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in the US, Philippines, Colombia & India.
Offices: 890 Winter St, Waltham, Massachusetts 02451, US · Ayala 30th Corporate Center, 30 Meralco Avenue, 8F, Pasig City, Metro Manila 1604, PH · Jawaharlal Nehru Road, 26B, Ekkaduthangal, Chennai 600032, IN · 1075 Waltham Street, Waltham MA, Waltham, Massachusetts 02451, US · Panchshil Avenue, Survey No. 210, Plot No. 71, Kalyani Nagar - Wadgaon Sheri Rd, Next to Marigold Complex, Yerawada, 2nd Office Floor, Pune, Maharashtra 411006, IN
There are currently 214 open customer service & support positions in Bogota, Capital District, Colombia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Sutherland, Marsh McLennan, Visa, SONDA, Mastercard, among others. Browse the listings above to see every active employer.
Yes — 115 of the 214 open customer service & support positions offer remote or hybrid work (31 remote, 84 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
