Boca Raton, Florida, United States · Remote Solely
$16/hr–$20/hr
Entry level
Help Desk Technician – United States (Remote) FLAGLER TECHNOLOGIES Help Desk Services Boca Raton, Florida United States (Remote) Who Are We? We’re more than just an IT support provider—we’re a tea…
Skills: Technical Support, Help Desk, Troubleshooting, Customer Service, Communication
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Schulte Hospitality Group is seeking a dynamic, service-oriented Server to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and auth…
Seasonal Event Technician (Audio Visual) | Full-Time | Sept 2026 - May 2027 | The Boca Raton Resort
Boca Raton, Florida, United States · On-site
$15/hr–$20/hr
Entry level
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Boca Raton, Florida, United States · On-site
$16/hr–$19/hr
Entry level$350M raised
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Skills: Event planning, Team management, Leadership, Communication skills, Budgeting
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shift supervisor - Store# 10354, CLINT MOORE RD & US HWY 441
Boca Raton, Florida, United States · On-site
$20/hr–$23/hr
Entry level$2.6B raised
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Skills: Leadership, Customer service, Team management, Cash handling, Store safety
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
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ENT & Allergy Associates of Florida
Medical Billing Accounts Receivable Specialist
Boca Raton, Florida, United States · On-site
Entry level
ENT and Allergy Associates of Florida has been serving the needs of our patients for 62 years. Join us and experience what it's like to take pride in being part of a dynamic team that is on the cutting edge. Join a team …
Skills: Medical billing, Accounts receivable, Claim denials resolution, Insurance verification, Medical terminology
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$16/hr–$20/hr
Full-time
bachelor degree, professional certificate
Paid Time Off, Healthcare, Dental Services, Vision Services, Group Life Insurance, 401k
Posted 15d ago
~40 hrs/week
Remote in United States
Responsibilities
The Help Desk Technician serves as a primary point of contact for clients, providing technical support via phone, email, and chat. Responsibilities include troubleshooting end-user issues, documenting technical problems, and escalating complex cases to the appropriate team.
Requirements
Candidates should have 1-2 years of IT support experience or relevant industry certifications like CompTIA A+ or Network+. A bachelor's degree in a related field is also considered, along with strong communication and problem-solving skills.
Full job description
Help Desk Technician – United States (Remote)
FLAGLER TECHNOLOGIES Help Desk Services Boca Raton, Florida United States (Remote)
Who Are We?
We’re more than just an IT support provider—we’re a team committed to delivering exceptional service while fostering growth and development within our ranks. Our mission is to empower the next generation of IT professionals by creating opportunities for leadership and career advancement. When you join us, you become part of a team that’s as invested in your success as we are in providing top-tier support to our clients.
What Does a Typical Day Look Like in This Role?
As a Help Desk Technician, you will be one of the first points of contact for clients experiencing technical issues. You’ll work directly with end users via phone, email, and chat to understand their issues, provide basic troubleshooting, and escalate more complex problems to the appropriate technical resource when needed.
Your responsibilities will include:
Responding to client support requests by phone, email, and chat.
Troubleshooting common end-user technology issues.
Gathering information and accurately documenting technical issues.
Resolving basic support requests within your level of responsibility.
Escalating more complex technical issues to the appropriate team.
Collaborating with other technicians and team leads to provide a great customer experience.
Throughout the day, we’ll stay in touch as a team, check in with team leads, and work together to solve challenges. By the end of your shift, you’ll know you’ve helped clients navigate their technology issues and contributed to the team’s overall success.
What Qualifications or Experience Do I Need?
For this role, we’re looking for candidates who have a solid foundation in IT support and a strong interest in continuing to build their technical skills.
You may qualify for consideration through one or more of the following:
1–2 years of technical support, Help Desk, or similar IT experience.
Industry-standard IT certifications, such as CompTIA A+, Network+, Microsoft, or similar credentials.
A bachelor’s degree in Computer Science, Information Technology, or a related field.
A combination of education, certifications, hands-on experience, or equivalent technical training.
We’re also looking for someone who can demonstrate:
Basic technical troubleshooting and problem-solving skills.
Strong written and verbal communication.
The ability to listen to users, ask the right questions, and gather the information needed to understand an issue.
The ability to clearly document support requests and troubleshooting performed.
Good customer service skills and patience when working with users of varying technical abilities.
The ability to recognize when an issue should be escalated.
A willingness to learn, take direction, and continue developing your technical skills.
The ability to collaborate effectively in a remote team environment.
Beyond technical ability, we’re looking for people who are humble, hungry, and people-smart. These qualities provide the foundation we need to work together, deliver outstanding customer experiences, and help you continue developing your career in IT.
Training & Career Development
We believe a Help Desk position can be an important starting point for a long-term career in IT.
You’ll have opportunities to learn from more experienced technicians and team leads, strengthen your troubleshooting abilities, and gain exposure to a variety of client environments and technical challenges.
As your knowledge and experience grow, our goal is to help you continue developing the skills necessary to take on greater technical responsibilities and pursue future opportunities within IT support and beyond.
What Else Should You Know About Us?
3 Weeks of Paid Time Off (vacation and sick time accrued, subject to manager approval).
Healthcare Options with 75% of your premium covered.
Dental & Vision Services
Group Life Insurance
401k with up to 4% matching and immediate vesting
Access to industry training and certification reimbursement to support your growth.
Resume Writing Services after 1 year of employment to help you advance your career. We’re here to support your growth into a future IT leader and help set you up for success as new opportunities become available.
*Devices that access company resources will need to be managed by us while being used for work purposes. A company computer and peripherals will be provided. You'll need a personal cell phone for multi-factor authentication and a reliable internet connection—we even provide a stipend for this.
Thanks for considering a position with us!
If you’re ready to be part of a team that values growth, collaboration, and delivering the best in IT support, apply today and let’s start a conversation.
Application Review Process Notice (Please Read)
We will reach out if your qualifications match the role. Please do not call or email for application updates so our team can stay focused on supporting our clients.
Related keywords
Help DeskIT SupportCompTIA A+Network+MicrosoftTroubleshootingRemote WorkCustomer ExperienceTechnical DocumentationMulti-factor Authentication401kInformation TechnologyComputer Science
The pace of change has never been faster. New technologies emerge, business models evolve, and competition can come from anywhere. Organizations that view technology as a cost center risk falling behind — while those that embrace it as a strategic advantage create new opportunities.
Flagler Technologies® helps businesses navigate complexity and unlock the full potential of technology. Through managed services, cybersecurity, cloud solutions, and strategic IT expertise, we deliver the guidance and innovation needed to turn disruption into progress.
Experienced professionals. Forward-thinking solutions. Technology built to move your business forward.
Offices: 5295 Town Center Rd, Boca Raton, Florida, US
AutomationSoftware Defined Data CenterProfessional ServicesData Center InfrastructureStorageNetworkingPrivateHybridand Public CloudSecurity
How many Customer Service & Support jobs are open in Boca Raton, FL right now?
There are currently 991 open customer service & support positions in Boca Raton, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Boca Raton, FL?
Companies currently hiring include The Boca Raton, Saks Fifth Avenue, Baptist Health, Macy's, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Boca Raton, FL?
Yes — 66 of the 991 open customer service & support positions offer remote or hybrid work (22 remote, 44 hybrid).
How do I apply for Customer Service & Support jobs in Boca Raton, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.