Marriott International Hotels, Inc.Bethesda, Maryland, United States · Hybrid
$76k–$116k/yr
JOB SUMMARY The Senior Manager, Executive Resolution, is responsible for resolving Marriott’s most high-profile and sensitive customer situations, delivering concierge-level service that restores trust, loyalty, and long…
Skills: Customer service, Service recovery, Executive communication, Conflict resolution, Problem-solving
Bethesda, Maryland, United States · On-site
$88k–$148k/yr
Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looki…
Skills: Retail leadership, Team development, Sales growth, Operational strategy, Financial analysis
Bethesda, Maryland, United States · On-site
$19/hr–$22/hr
Job ID: 295464 Store Name/Number: MD-Bethesda Row (2456) Address: 7271 Woodmont Avenue, Bethesda, MD 20814, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time: Flex Position Type: Non-guaranteed …
Skills: Client service, Inventory management, Stock replenishment, Order fulfillment, Visual merchandising
Bethesda, Maryland, United States · Hybrid
$128k–$140k/yr
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
Skills: Customer success, Account management, SaaS, Strategic account planning, Data analysis
Bethesda, Maryland, United States · Hybrid
$85k–$93k/yr
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools …
Skills: CRM, Marketing Automation, Salesforce, Marketo, HubSpot
Bethesda, Maryland, United States · On-site
Why the Navy Exchange Service Command? While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and …
Skills: Customer service, Sales, Cash handling, Point-of-sales system, Inventory management
Bethesda, Maryland, United States · On-site
Why the Navy Exchange Service Command? While some may serve overseas for our country, we hold down the fort – we serve the men and women who wear the flag – America’s strength, America’s heart. We are here to guide them,…
Skills: Customer service, Sales, Upselling, Cross-selling, Cash handling
Bethesda, Maryland, United States · On-site
$23/hr–$26/hr
Location This position is located at 7228 Woodmont Ave, Bethesda, Maryland, 20814 United States Role Summary The Assistant Store Manager supports the selling, service, and operations of the store to achieve an inspiring …
Skills: Store Management, Customer Service, Visual Merchandising, Team Leadership, Sales Forecasting
Bethesda, Maryland, United States · On-site
$18/hr–$19/hr
Job Description Join us for our Hiring Day on Thursday September 17, 2026! Store Location: 7111 Democracy Blvd Bethesda MD 20817 Event Time: 11am-5pm. No need to schedule in advance, please join us at any time during the…
Skills: Customer Service, Sales, Retail Sales, Stock Management, Fulfillment
Bethesda, Maryland, United States · On-site
$17/hr–$26/hr
Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improv…
Skills: Phlebotomy, Venipuncture, Capillary techniques, Specimen collection, Data entry
Bethesda, Maryland, United States · On-site
$18/hr–$19/hr
Our Story At Madewell, we believe that great style starts with great design. Since 2006, we’ve been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versat…
Skills: Customer service, Sales, Communication, Teamwork, Problem-solving
Bethesda, Maryland, United States · On-site
Primary Office Location:7475 Wisconsin Ave. Bethesda, Maryland. 20814. Join our team. Make a difference - for us and for your future. Position Title: Financial Advisor Business Unit: WM - FNIS Reports to: Varies Based on…
Skills: Financial advisory, Customer relationship management, Sales, Investment products, Customer profiling
Bethesda, Maryland, United States · On-site
$50k–$57k/yr
Job DetailsJob Location: Bethesda, MD 20814Position Type: Full TimeSalary Range: $50,000.00 - $57,000.00 Salary/yearTravel Percentage: NoneQualifications
Skills: Help desk support, Technical troubleshooting, Customer service, Hardware support, Software support
Montgomery, Alabama, United States · On-site
$18/hr–$19/hr
Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no won…
Skills: Sales, Customer service, Fashion trends, Teamwork, Problem-solving
ADMIRAL SECURITY SERVICES, INC.Bethesda, Maryland, United States · On-site
Overview Admiral Security Services was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of pub…
Skills: Access Control, Customer Service, Multitasking, Microsoft Office, Security Operations
Bethesda, Maryland, United States · On-site
Overview We’re not just a fashion brand - we’re a movement. At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone can feel f…
Skills: Inventory management, Stockroom operations, Retail operations, Customer service, Attention to detail
Bethesda, Maryland, United States · On-site
Overview We’re not just a fashion brand - we’re a movement. At GARAGE, we live for unapologetic confidence, turning everyday moments into something unforgettable, and creating spaces where everyone can feel f…
Skills: Leadership, Sales optimization, Customer service, Inventory management, Visual merchandising
Marriott International Hotels, Inc.Bethesda, Maryland, United States · On-site
$11/hr
POSITION SUMMARY Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look-out for new trends, mic…
Skills: Bartending, Guest service, Hospitality, Drink mixing, Relationship building
Bethesda, Maryland, United States · On-site
$18/hr–$19/hr
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Customer service, Sales, Product knowledge, Communication, Point of sale technology
Williams-Sonoma, Inc.Bethesda, Maryland, United States · On-site
Holiday Seasonal Associate About the Role Join Williams-Sonoma this holiday season and help create an inspiring shopping experience for customers preparing to celebrate life's special moments at home. As a Holiday Season…
Skills: Customer service, Point-of-sale (POS) operation, Merchandising, Inventory management, Communication
Marriott International Hotels, Inc.
Bethesda, Maryland, United States • Hybrid
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The Senior Manager personally leads the end-to-end resolution of high-profile customer concerns to restore trust and brand loyalty. They also partner with internal departments like Legal and PR to ensure consistent communication and contribute to the refinement of service standards.
Candidates must have a bachelor's degree with three years of relevant experience or a high school diploma with five years of experience. Strong analytical capabilities and experience managing escalated customer service issues are highly preferred.
The Senior Manager, Executive Resolution, is responsible for resolving Marriott’s most high-profile and sensitive customer situations, delivering concierge-level service that restores trust, loyalty, and long-term advocacy. This role is differentiated by the personal ownership of Marriott’s most visible, high-impact customer situations, where resolution quality and speed directly influences brand perception and loyalty.
Modeled after best‑in‑class concierge and premium advocacy desks, this role sits at the intersection of empathy, decisiveness, executive communication, and brand stewardship. The Senior Manager is responsible ensuring issues are resolved quickly, often on first contact, while coordinating seamlessly across internal partners. This role is hands-on, outcome-driven, with relentless focus on the customer experience.
Education and Experience
Required
OR
Preferred
CORE WORK ACTIVITIES
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
There are currently 432 open customer service & support positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Marriott International Hotels, Inc., Macy's, Starbucks, Ourisman, ZoomInfo, among others. Browse the listings above to see every active employer.
Yes — 68 of the 432 open customer service & support positions offer remote or hybrid work (14 remote, 54 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
