Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there whe…
Skills: Python, Java, C++, TensorFlow, PyTorch
ADMIRAL SECURITY SERVICES, INC.
Security Guard
Bethesda, Maryland, United States · On-site
Entry level
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Retail Support Associate - Shoe Expeditor, Montgomery Mall - Full Time
Bethesda, Maryland, United States · On-site
$18/hr
Entry level
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$115k–$230k/yr
Full-time
bachelor degree
Personalized Development Programs, Mentorship, Certification Assistance, Competitive Pay, Flexibility
Visa sponsorship available
Posted 64d ago
~40 hrs/week
Responsibilities
Design and deploy large-scale distributed AI applications and multi-agent systems to enhance customer self-service across voice and chat channels. Collaborate with cross-functional teams to translate business requirements into scalable AI/ML solutions while ensuring system reliability and performance.
Requirements
Requires 6+ years of professional software development experience with Python or Java and proficiency in modern AI/ML frameworks like TensorFlow or PyTorch. Candidates must have a strong background in building distributed systems in cloud environments and experience with microservices architecture.
Full job description
Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Our Service Engineering team at GEICO is revolutionizing customer service using AI and multi-agent systems. If you're passionate about creating large-scale, distributed AI applications with significant business impact, this opportunity is perfect for you. Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to chat.
Our Staff Engineer is a lead member of the engineering staff working across the organization to provide friction-less experience to our customers and maintain the highest standards of protection and availability. Our team thrives and succeeds in delivering high-quality technology products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between.
As a Staff Engineer, you will:
Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat).
Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience.
Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions.
Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring.
Stay at the forefront of AI and distributed systems research, brining innovative approaches and tools into production environment.
Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services
Consistently share best practices and improve processes within and across teams
Qualifications
Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.
Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance.
Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS).
Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation.
Experience in building products using micro-services oriented architecture and extensible REST APIs
Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems
Experience with continuous delivery and infrastructure as code
Experience in leveraging PowerShell scripting
Experience in existing Operational Portals such as Azure Portal
Experience with application monitoring tools and performance assessments.
Ability to excel in a fast-paced, startup-like environment
Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication)
Experience
6+ years of professional software development experience within a Python or Java framework (J2EE, web containers and Java)
4+ years of experience in open-source frameworks
3+ years of experience with architecture and design
3+ years of experience with AWS, GCP, Azure, or another cloud service
Education
Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience
Annual Salary
$115,000.00 - $230,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.
The GEICO Pledge:
Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Related keywords
IVRAIMulti-agent SystemsMachine LearningLLMsNatural Language ProcessingSpeech RecognitionDistributed SystemsAzureAWSDockerKubernetesPythonJavaC++SQL
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.
Offices: 7272 Wisconsin Ave, Bethesda, Maryland 20814, US · 5260 Western Avenue, Chevy Chase, MD 20815, US · 8000 Lincoln Dr E, Marlton, NJ 08053, US · 101 W 103rd St, Indianapolis, IN 46290, US · 1 Geico Blvd, Fredericksburg, Virginia 22406, US
Auto InsuranceRV InsuranceATV InsuranceBoat InsuranceMotorcycle InsuranceCommercial Auto InsuranceRentersCondo & Homeowners InsuranceID Theft Insuranceand Umbrella Insurance
How many Customer Service & Support jobs are open in Bethesda, MD right now?
There are currently 432 open customer service & support positions in Bethesda, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bethesda, MD?
Companies currently hiring include Marriott International Hotels, Inc., Macy's, Ourisman, Starbucks, ZoomInfo, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bethesda, MD?
Yes — 68 of the 432 open customer service & support positions offer remote or hybrid work (14 remote, 54 hybrid).
How do I apply for Customer Service & Support jobs in Bethesda, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.