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$18/hr–$22/hr
Full-time
high school
12 Weeks Of Paid Parental Leave, Competitive Hourly Compensation, Renewal Bonuses, Medical Insurance, Dental Insurance, Life Insurance
Posted 9h ago
~40 hrs/week
Responsibilities
The Resident Services Coordinator manages resident inquiries, coordinates service requests, and executes leasing activities to achieve occupancy goals. They also oversee lease renewals and partner with specialists to manage move-outs and eviction processes.
Requirements
Candidates need a high school diploma and preferably one year of property management or customer service experience. An Illinois Leasing Agent license is required within 120 days of hire.
Full job description
Job Summary
As a Waterton Resident Services Coordinator, you will work with residents and respond to inquiries and concerns within the community, while providing exceptional customer service. The Resident Services Coordinator supports the Community Manager with the administrative, leasing, and customer service facets of the community’s operations to achieve occupancy and income goals.
Your Impact and Job Responsibilities
Build and maintain positive relationships with residents by addressing inquires, concerns and requests in a timely manner. Engage residents through ongoing programs and events designed to increase satisfaction and minimize turnover.
Monitor service requests on behalf of residents. Coordinate with service team to ensure timely and accurate completion and escalate issues to the Community Manager.
Work with the Property Accounts Specialist to oversee the lease renewal program and documentation process. Generate interest in the community by effectively answering questions, conducting tours, following up with prospective residents, and executing sales closing techniques successfully.
Partner with the Property Accounts Specialist to manage move-outs, security deposits, refunds, and reimbursements in a timely manner.
Coordinate with the Community Manager and Property Accounts Specialist to manage eviction processes, ensuring alignment with legal counsel to achieve desired results.
What You’ll Bring- Desired Skills and Experience
Excellent customer service skills through respectful interactions and communications
Ability to prioritize multiple tasks efficiently
Strong problem-solving skills
Ability to work well with others in a team environment
High school diploma or equivalent
A minimum of one-year of property management or customer service experience is a plus!
Illinois Leasing Agent license required within 120 days of hire. If applicant does not have a valid Leasing Agent or Broker license, one must be successfully obtained within 120 days of hire to remain eligible for employment.
At Waterton, we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:
12 weeks of paid parental leave
Competitive hourly compensation and renewal bonuses
Full suite of benefits including Medical, Dental, Life, Disability, and even pet insurance
401K + match
Generous paid time off, volunteer time off, and paid holidays
A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement
Commitment to job and career advancement
Typical Base Pay Range: $18.00-$22.00 per hour, plus bonus program participation
This pay range is base pay only and does not include any additional compensation or bonuses that this position may be eligible for. The pay range is approximate and the actual pay may vary depending on related work experience, certifications, education, and other job related factors.
About Waterton
Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations. For over 30 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence. Overall, we are a collection of people who strive daily to “find the good and leave it better”.
Waterton welcomes all.
Waterton is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Waterton will consider for employment qualified applicants with arrest and conviction records.
Real Estate Investor & Operator with a focus on Multi-Family and Hospitality. #FindTheGoodLeaveItBetter
Industry
Real Estate
Company size
1,001-5,000 employees
Founded
1995
Headquarters
Chicago, Illinois
LinkedIn followers
22,237
Waterton is a real estate investment and property management company with a focus on U.S. multifamily and hospitality properties. Founded in 1995, Waterton executes value add and credit strategies and manages a national portfolio of properties on behalf of institutional investors, family offices and financial institutions. Waterton is privately held and is headquartered in Chicago with regional teams throughout the United States. As of March 31, 2026, Waterton’s portfolio includes approximately $10.1 billion in real estate assets.
Offices: 222 S Riverside Plaza, 20th Floor, Chicago, Illinois 60606, US
Real EstateDevelopmentHospitalityProperty ManagementValue-AddMulti-FamilyResidentialInvestment Managementsingle family rentalsand Core
How many Customer Service & Support jobs are open in Berwyn, IL right now?
There are currently 116 open customer service & support positions in Berwyn, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Berwyn, IL?
Companies currently hiring include Domino's, Five Guys Enterprises, Global Elite Consultants, seoClarity, The Royal Sonesta Chicago Downtown, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Berwyn, IL?
Yes — 24 of the 116 open customer service & support positions offer remote or hybrid work (12 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Berwyn, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.