Bengaluru, Karnataka, India · On-site
Industry/Sector Not Applicable Specialism Salesforce Management Level Senior Associate Job Description & Summary The Opportunity Join our Acceleration Center India and help shape the future of business for our diverse cl…
Skills: Salesforce Data Cloud, Agentforce, Salesforce Service Cloud, Apex, Salesforce Lightning
Bengaluru, Karnataka, India · On-site
Tech Lead - Application Support N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at t…
Skills: Agile Methodology, Client Relations, Collaboration Tools, Unix Shell Scripting, Application Support
Bengaluru, Karnataka, India · On-site
Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search services in providing a better customer search experience by d…
Skills: Team Management, Data Analysis, Performance Management, Process Improvement, Operational Planning
Bengaluru, Karnataka, India · On-site
At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon…
Skills: Leadership, People Management, Account Management, Operations Management, Data Analysis
Bengaluru, Karnataka, India · On-site
Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon …
Skills: Java, Perl, Shell scripting, AWS, Technical support
Bengaluru, Karnataka, India · Hybrid
Entity Content maintains a central database that connects and unlocks the true value of our content across our products and internal services. We are the starting point for all organization information. The data we provi…
Skills: Excel, SQL, Data analysis, Financial knowledge, Problem-solving
Bengaluru, Karnataka, India · On-site
Job Description SummaryCustomer facing staff responsible for winning business Execute within a well defined sales/commercial framework. There is generally a step by step sequence of standard tasks which need to be follow…
Skills: Sales, Customer relationship management, Technical communication, Product knowledge, Market analysis
Bengaluru, Karnataka, India · On-site
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, …
Skills: Installation, Commissioning, Preventive maintenance, Troubleshooting, Vacuum pump repair
wNy ConsultingBengaluru, Karnataka, India · On-site
Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. National in scope and local in foc…
Skills: Microsoft Dynamics 365 Sales, Customer Insights, Customer Service, Power Platform, Dataverse
Bengaluru, Karnataka, India · Hybrid
At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and pr…
Skills: Salesforce, Apex, Lightning Web Components, LWC, APIs
Bengaluru, Karnataka, India · On-site
Amazon Payments supports multiple payment options and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars …
Skills: Java, Ruby, Python, Shell scripting, AWS
Bengaluru, Karnataka, India · Hybrid
At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and pr…
Skills: Revenue Operations, Sales Operations, Customer Experience Operations, Product Operations, Team Leadership
Bengaluru, Karnataka, India · On-site
L2 Engineer Location: Bangalore Experience Required: 3 – 5 Years Employment Type: Full-Time | Shift-Based (24x7 Rotational) About Zybisys Zybisys is a technology company that helps banks, financial institutions, and FinT…
Skills: Azure Administration, Windows Server, Linux, Networking, Palo Alto NGFW
Bengaluru, Karnataka, India · Remote Solely
As part of SIDE’s Global Player Support organisation, you will manage the Zendesk environment supporting a multilingual, global player support operation. This is a hands-on role covering platform administration, workflow…
Skills: Zendesk Administration, Workflow Management, Zendesk Guide, HTML, CSS
Bengaluru, Karnataka, India · On-site
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way …
Skills: Customer Service, Technical Support, Solar PV Installation, Troubleshooting, Data Analysis
Bengaluru, Karnataka, India · On-site
Diploma Engineer trainee - Field Service Job Description UPS System service Engineer: A UPS (Uninterruptible Power Supply) engineer installs, maintains, and repairs UPS systems to ensure continuous power for critical equ…
Skills: UPS Systems, Electrical Engineering, Troubleshooting, Preventative Maintenance, Power Distribution
Bengaluru, Karnataka, India · Hybrid
Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led u…
Skills: Project management, Software implementation, Customer relationship management, Onboarding, Project coordination
Bengaluru, Karnataka, India · On-site
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: SaaS sales, Outbound sales, Cold calling, Consultative selling, BANT
Bengaluru, Karnataka, India · On-site
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: SaaS sales, Outbound sales, Cold calling, Consultative selling, BANT
Bengaluru, Karnataka, India · On-site
Company Description Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To hel…
Skills: SaaS sales, Outbound sales, Cold calling, Consultative selling, BANT
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
You will design and implement innovative Salesforce solutions using Agentforce, Data Cloud, and Service Cloud to optimize business processes. The role involves leading technical consultations, managing project architecture, and mentoring junior team members to ensure high-quality delivery.
Candidates must hold at least a Bachelor's degree and possess a minimum of 4 years of relevant experience. Proficiency in Salesforce technologies, including Apex, Lightning, and Data Cloud, is required along with strong analytical and communication skills.
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As a Salesforce Data Cloud +Agentforce - Senior Associate, you will engage with clients to deliver innovative solutions within our Salesforce practice. You will be part of a dynamic team focused on leveraging Salesforce Service Cloud technology to enhance business applications and drive commercial and service excellence. Your role will involve consulting with clients to understand their needs and applying your knowledge to develop tailored solutions that optimize their Salesforce capabilities.
As a Senior Associate, you will navigate complex situations and build meaningful client relationships. You will utilize your problem-solving skills and critical thinking to analyze intricate concepts and anticipate client needs. Your role will also involve mentoring junior team members, guiding them to uphold professional standards and deliver quality work. You will be expected to embrace ambiguity and use it as an opportunity for personal growth and development.
In this role at PwC Acceleration Center India, you will contribute to the delivery of client solutions, focusing on relationship building and managing others. You will deepen your understanding of the business context and use your skills to respond effectively to diverse perspectives, needs, and feelings. This position offers a chance to grow your personal brand and technical skills while working within our Salesforce practice.
Responsibilities
- Create tailored solutions on Salesforce’s AgentForce platform.
- Managing Salesforce Service Cloud implementations to enhance client service capabilities
- Building intelligent workflows, elevate the agent experience, and fine-tune case-management processes by harnessing AgentForce, Data Cloud, Apex, AI, and the broader Salesforce toolkit.
- Developing business process models and integrating enterprise software solutions
- Leading technical consultation and project architecture for Salesforce projects
- Utilizing Salesforce Lightning and Salesforce Administration skills to optimize platform performance
- Coordinating systems project management and technology integration efforts
- Creating and maintaining training materials to support technology implementation
- Analyzing business models and processes to identify opportunities for improvement
- Collaborating with teams to embrace change and drive innovative design solutions
- Supporting enterprise integration and IT infrastructure development
- Engaging in requirements elicitation and project budgeting to align with client needs
What You Must Have
- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- Preference for at least one of the following fields of study: Computer and Information Science, Management Information Systems
- Design and implement custom AgentForce capabilities, leveraging Apex, Salesforce Flows, Data Cloud, and AI services.
- Create intelligent routing and decision logic that considers case priority, sentiment, and agent skillsets.
- Identify the data points needed for each use-case, assess data quality, and engineer cleansing routines.
- Map source data to CDP objects and fields, define object relationships, and configure unification algorithms.
- Develop Apex triggers, classes, and batch jobs for advanced case routing, task assignment, and other bespoke processes.
- Customize AgentForce actions—case creation, escalation, assignment—to minimize manual effort.
- Build secure APIs to enrich AgentForce with external data (customer DBs, analytics platforms).
- Apply CI/CD best practices (Salesforce DX, Git) to keep solutions maintainable, version-controlled, and deployment-ready.
- Familiarity with Git-based version control, CI/CD pipelines, and release management (Salesforce DX).
- At least one of the following: Salesforce Certified Administrator; additional Salesforce certifications such as Business Analyst, Advanced Administrator, Platform App Builder, or other role-relevant Salesforce Cloud certifications
- Demonstrating proficiency in Salesforce Service Cloud and Salesforce Lightning
- Utilizing analytical thinking to solve complex business problems
- Developing training materials to enhance team capabilities
- Implementing technology solutions in enterprise environments
- Excelling in communication and teamwork within client-focused projects
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com. PwC: Audit and assurance, consulting and tax services PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
Offices: 1 Embankment Place · 300 Madison Ave, New York, NY 10017, US · 1730 Pennsylvania Ave NW, Washington, DC 20006, US · 8 Cross St, Singapore, Singapore 048424, SG · Paseo de la Castellana, 259B, Madrid, Community of Madrid 28046, ES
There are currently 3,709 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Yes — 745 of the 3709 open customer service & support positions offer remote or hybrid work (123 remote, 622 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
