Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 3,709 open — Page 76

Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Banking Operations Senior Analyst
Qualifications:BCom
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We are seeking a dynamic and young professional to join our team as a Senior Analyst/Specialist for Payment Operations. In this role, you will be responsible for overseeing and managing various aspects payment operations (payments lifecycle for Cheques, Deposit Operations, Lockbox, processing and execution, reconciliation, servicing). The ideal candidate will have a strong background in Payment operations and proven team management skills to drive results in a competitive banking environment
What are we looking for? Qualifications: ? Bachelor’s / Master’s degree in business administration, finance, or a related field (preferred). ? LEAN and Six Sigma Certified is preferred. ? Extensive experience (10+ Years) in Payment Operations, or a related role within the financial industry. ? Strong knowledge of Payment products, services, and operations o Wire/ACH/Credit card/Debit card/Cheques Payments, Deposit Operations, Lockbox Operations o Payment Repairs & Investigations o Maintenance & Servicing Requests o Payment Service Regulations ? Excellent analytical and problem-solving abilities. ? Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders. ? Strong understanding of compliance requirements, and risk management practices. ? Demonstrated ability to adapt to changing market conditions and effectively lead in a dynamic business environment. ? Ability to prioritize tasks, meet deadlines, and work effectively under pressure. Working Conditions ? Employee should be flexible with shifts (US Shift / Rotational Shift) and willing to extend their shift timings during the transition phase. B. Com / Accountancy background is preferred. ? Work Location: Bengaluru and work from Office only
Roles and Responsibilities: •Responsibilities: ? Oversee and manage the day-to-day operations (electronic payments execution, perform payment repair, investigations, reconciliations and fulfilling servicing & maintenance requests), ensuring efficient and customer-centric services. ? Responsible for delivering time sensitive and critical electronic payments. ? Review electronic payments, payment repair, investigations, reconciliations and servicing & maintenance requests. ? Sound knowledge in international payment and clearing process ? Expertise in Payment systems and Mechanisms and good understanding of Payment products –Cheques (Reconciliation, Claims, Adjustments, Positive Pay, Fraud etc.), Lockbox Operations ? Good oral and written communication are must since the process involves sending emails to client/vendor. ? Client facing or client interaction experience is must as the process requires direct interaction with client or vendors. ? Should drive the team to provide work product within the stringent timeline and improved quality. ? Responsible for allocation, recon, daily and monthly reports or dashboards ? Should work independently with or without supervision. ? Realize accountability and ensure the team completes the task at hand and on time. ? Involves high level of critical thinking and independent decision making. ? Preferably Commerce Graduate ? Candidates who have experience in electronic payments, payment repair & investigations, reconciliations and managing servicing/maintenance requests with team handling experience ? MS Office knowledge is mandatory. ? Experience in Automation / RPA / Process reengineering is preferred.BCom

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.