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Skills: Sales Operations, CPQ, Quote-to-Cash, Salesforce CPQ, Data Analysis
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Marriott International Hotels, Inc.
Restaurant Manager
Bengaluru, Karnataka, India · On-site
Mid level
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Lowe's Companies, Inc.
ACC Manager
Bengaluru, Karnataka, India · On-site
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Full-time
Flexible time off, Wellness resources, Company-sponsored team events
Posted 12d ago
~40 hrs/week
Responsibilities
The Sales Operations Analyst will manage the end-to-end quote creation and system support architecture to accelerate the global Quote-to-Cash lifecycle. They will resolve system bottlenecks, perform root-cause analysis, and lead user acceptance testing to ensure technical features align with sales workflows.
Requirements
Candidates must have 4+ years of experience managing opportunity lifecycles within enterprise CPQ platforms like Salesforce CPQ. Proficiency in advanced data synthesis using Excel and Google Sheets, along with experience in cross-functional technical troubleshooting, is required.
Full job description
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As our Sales Operations Analyst (CPQ), you will own the integrity of the end-to-end quote creation and system support architecture that accelerates our global Quote-to-Cash (Q2C) lifecycle. Operating as a critical partner to field sales, IT, and Deal Desk teams, you will eliminate operational friction by turning system troubleshooting into sustainable, long-term process improvements. Your mission is to maximize velocity for field sellers, ensuring their opportunities move seamlessly through our ecosystem with high precision and minimal turnaround time. By bridging technical system capabilities with strategic sales execution, you will directly influence the revenue readiness and operational agility of our global Go-To-Market teams.
WHAT YOU'LL DO
Optimize Quote-to-Cash Systems Velocity: Serve as the strategic operational anchor for field sales teams, resolving critical quote architecture, opportunity management, and system bottlenecks within strict SLA timelines to keep active deals moving forward smoothly.
Engineer Sustainable Root-Cause Fixes: Analyze recurring ticket trends and system performance anomalies to isolate root causes, partnering directly with IT engineering to deploy automated, permanent system enhancements rather than temporary transactional fixes.
Govern Business Alignment via Testing: Lead and execute comprehensive User Acceptance Testing (UAT) for all deployed CPQ and CRM solutions, ensuring technical features align perfectly with field sales workflows and business requirements before global rollout.
Scale Operational Excellence & Self-Service: Collaborate with regional Sales Operations teams to identify bottlenecks, authoring technical SOPs, process documentation, and FAQs that empower field self-service and drastically reduce cycle times.
WHAT YOU BRING
CPQ & Quote-to-Cash Architecture Mastery: 4+ years of hands-on experience managing the opportunity lifecycle and quote operations workflows within enterprise CPQ platforms (such as Salesforce CPQ) where transactional accuracy directly impacts revenue execution.
Advanced Data Synthesis & Analysis: Deep technical proficiency using Google Sheets and Excel (including complex queries, advanced data modeling, and array formulas) to analyze operational trends, build dashboard reporting, and audit pipeline data.
Cross-Functional Technical Troubleshooting: Proven ability to translate complex system issues into actionable technical requirements, collaborating effectively with IT, engineering, and GTM stakeholders to resolve cross-platform data alignment friction.
High-Ownership Service Delivery: A proactive, detail-oriented approach to SLA management, with demonstrated experience using enterprise ticketing ecosystems (such as ServiceNow or Jira) to track, prioritize, and optimize business operations support.
Location: We are primarily an in-office environment and therefore, you will be expected to work from the India office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [email protected] if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pure’s commitment to providing true storage as-a-service gives customers the agility to meet changing data needs at speed and scale, whether they are deploying traditional workloads, modern applications, containers, or more. Pure believes it can make a significant impact in reducing data center emissions worldwide through its environmental sustainability efforts, including designing products and solutions that enable customers to reduce their carbon and energy footprint. And with a certified customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world. For more information, visit www.purestorage.com.
Offices: 2555 Augustine Drive, Santa Clara, CA 95054, US · 1 London Road, Staines, Middlesex TW18 4EX, GB · 148 Neil Road, Singapore, 088877, SG
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Hewlett Packard Enterprise, Kotak Mahindra Bank, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 742 of the 3730 open customer service & support positions offer remote or hybrid work (121 remote, 621 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.