Customer Service & Support Jobs in Bengaluru, India (Now Hiring) — 1,758 open — Page 52

Overview

 

About Business Unit:

 

SaaSOps leads post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively leading the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences.

 

The Full Stack Developer is responsible for designing, developing, and supporting deliverables for Epsilon’s homegrown products. This role involves building scalable applications, troubleshooting production issues, and collaborating with cross-functional teams to deliver high-quality solutions.

The ideal candidate will have strong hands-on experience across both frontend and backend technologies, along with a solid understanding of system architecture, databases, and cloud platforms.

 

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.

Responsibilities

• Design, develop, and maintain end-to-end application components (frontend and backend).
• Analyze, triage, replicate, test, and troubleshoot product issues, ensuring timely resolution.
• Develop and implement scalable, secure, and high-performance solutions.
• Provide technical workarounds and recommendations to internal teams and clients where required.
• Collaborate with product, engineering, and support teams to drive issue resolution and product improvements.
• Understand and prioritize issues based on severity, impact, and risk.
• Participate in code reviews and ensure adherence to coding standards and best practices.
• Drive issues to closure through effective stakeholder communication and coordination.
• Document technical designs, troubleshooting steps, and resolutions for knowledge sharing.
• Continuously learn and adapt to new technologies based on organizational needs.
• Ensure adherence to SLA targets for development deliverables, issue resolution, and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 3–5 years of experience as a Full Stack Developer or in a similar role.
• Experience working on customer-facing applications and handling production support scenarios.
• Proven experience in troubleshooting web-based UI and backend application issues.
• Strong problem-solving skills with the ability to analyze complex technical scenarios.
• Experience working in Agile/Scrum environments is preferred.
• Effective stakeholder communication and collaboration skills.

Technical Skills & Competencies:

• Strong experience in Java or .NET for backend development.
• Experience with frontend technologies such as HTML, CSS, JavaScript (frameworks like React/Angular preferred).
• Hands-on experience with RHEL/Linux-based systems.
• Strong knowledge of Oracle DB and ability to write medium to complex SQL queries.
• Experience working with AWS cloud services.
• Proficiency in Shell/Perl scripting (Ansible exposure is a plus).
• Understanding of API integrations, Webhooks, and microservices architecture.
• Working knowledge of networking concepts and communication protocols.
• Familiarity with ETL processes and tools.
• Understanding of system performance monitoring and optimization.
• Knowledge of ITIL framework and support processes is an added advantage.

Additional Information

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.

Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.

 

Our pillars aren't just words. They're how we show up every day.

• People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

Our values guide us to create value for our clients, our people and consumers.

• Act with integrity
• Work together to win together
• Innovate with purpose
• Respect all voices
• Empower with accountability

These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.

 

Epsilon is an Equal Opportunity Employer.  Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.