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Full-time
bachelor degree
Generous remuneration, Stock units, Comprehensive health coverage, Gym and wellness expense reimbursement, Zomato digital meal credits, Pantry snacks
Posted 12d ago
~40 hrs/week
Responsibilities
You will provide outstanding support to customers via live chat, email, and phone while liaising with courier partners to resolve technical and delivery issues. Additionally, you will collect customer feedback to enhance product offerings and collaborate with cross-functional teams to improve support processes.
Requirements
The role requires 2+ years of experience in B2B SaaS or tech customer support and excellent communication skills. Candidates must be comfortable working night shifts and being based onsite in the Bengaluru office.
Full job description
About Easyship:
Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.
Who We’re Looking For:
We are seeking Customer Support/Experience Specialiststo be the first point of contact for our customers. You will deliver timely and effective support across multiple channels- Live Chat, Email, and Calls while ensuring an exceptional customer experience. You will also work closely with internal teams and courier partners to solve problems, collect feedback, and contribute to product and process improvements.
What you additionally need to know: This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows US collaboration hours (10:00 PM–7:00 AM IST) to support seamless cross-regional execution
What would be you be responsible for:
Providing outstanding support via Live Chat, Email, and Phone to Easyship customers
Liaising with courier partners and third-party vendors to resolve delivery or technical issues
Collecting and relaying customer feedback to enhance service and product offerings
Building and maintaining strong, trust-based customer relationships
Collaborating with cross-functional teams including Sales, Product, and Operations
Contributing to achieving high ratings on customer review platforms
Identifying opportunities for continuous improvement in support processes
You Might Be a Good Fit If…
You have 2+ years of prior experience in customer support in B2B SaaS/Tech companies
You have excellent written and verbal communication skills, with the ability to explain technical concepts clearly and patiently
You are comfortable with night shifts, rotational week offs, work from office.
You have strong problem-solving skills and comfort navigating ambiguous or multi-step issues
You have the ability to multitask and stay organized while managing a high volume of tickets/conversations
You are comfortable working with helpdesk tools (e.g., Zendesk, Intercom, Freshdesk) and basic familiarity with CRM or ticketing systems
You have proficiency with Google Workspace and Microsoft Office tools
You have the empathy, patience, and a genuine desire to help customers succeed
You have adaptability and a positive attitude in a fast-paced, evolving startup environment
Familiarity with international shipping, customs, or logistics concepts is a plus, but not required — we'll train you
Bonus Points If…
You preferably have a Bachelor’s degree in Computer Science, Engineering, or a related technical field.
Prior experience in SaaS or E-commerce logistics support.
If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you.
What we bring to the table as an employer:
Generous remuneration and stock units
Comprehensive health coverage
We reimburse gym and wellness expenses so you can invest in your health
Zomato digital meal credits and pantry full of wholesome snacks to keep you fueled through the workday
The freedom to ‘Work from Anywhere’ for 4 weeks in a year
Generous vacation policy, plus duvet days and mental health days to truly recharge
How we value inclusion in our recruitment practices:
Easyship is an equal opportunity employer. We make all employment decisions—recruiting, hiring, pay, benefits, training, promotion, leave, and separation—based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, veteran or military status, citizenship, or any other characteristic protected by law.
Try the leading Global Shipping Software & API Platform for eCommerce. Compare 550+ services. Up to 91% off rates.
Industry
Software Development
Company size
51-200 employees
Founded
2015
Headquarters
New York, New York
LinkedIn followers
17,229
Total funding
$4M
Easyship is a leading global shipping software and API platform trusted by over 100,000 eCommerce merchants and Enterprise brands to reduce shipping costs, automate fulfillment, and simplify cross-border growth.
We provide instant access to 550+ courier services, shipping discounts of up to 91% off retail rates, real-time tax and duty calculations for 200+ countries and territories, and AI-powered automation flows that accelerate fulfillment by up to 5X.
Available as both a no-code app (set up in 3–5 minutes) and enterprise-grade API (99.99% uptime), Easyship enables businesses of all sizes to compare rates and carriers, buy and print labels, display transparent calculated rates at checkout, protect packages with shipping insurance, and reduce "Where Is My Order?" inquiries by up to 63% with branded tracking and post-purchase updates.
Headquartered in New York, London, and Hong Kong, with a talented global team spanning seven offices across North America, Europe, and Asia-Pacific, Easyship’s culture thrives on mutual respect—for all employees, their ideas, and their best potential.
We foster an environment where diversity drives innovation, accountability delivers growth, and collaboration creates passion. We welcome the curious who challenge the status quo as we democratize shipping for all.
We’re hiring! Explore our latest career opportunities at easyship.com/careers
Easyship was ranked #1 and the global category leader for shipping software by G2 in the January 2026 Winter edition. Join us or get started for free.
Offices: 61 Broadway, Suite 1705, New York, New York 10006, US · 111 Queen's Rd W, Sheung Wan, Hong Kong, 20/F, Hua Fu Commercial Building,, Hong Kong, Hong Kong 0000, HK · 59 New Bridge Rd, Singapore , Singapore 059405, SG · Level 4, 152 Elizabeth Street, Melbourne, Victoria 3000, AU · 3 Shortlands, Hammersmith, London, England W6 8DA, GB
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Hewlett Packard Enterprise, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 750 of the 3730 open customer service & support positions offer remote or hybrid work (123 remote, 627 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.