Bengaluru, Karnataka, India · On-site
Job Description About AirAsia MOVE AirAsia MOVE is a dynamic, ASEAN-focused digital travel platform redefining how millions of people discover, book, and experience travel. As part of Capital A, we build large-scale, hig…
Skills: Laptop Provisioning, Asset Management, Slack Administration, Jira Administration, Confluence Administration
Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · Hybrid
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · Hybrid
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Bengaluru, Karnataka, India · Remote OK
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Bengaluru, Karnataka, India · Hybrid
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Skills: Account Management, Strategic Planning, Relationship Management, Data Analysis, Executive Reporting
Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · Hybrid
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Bengaluru, Karnataka, India · On-site
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Manage engineering workplace operations including laptop provisioning, asset tracking, and the administration of productivity tools like Slack, Jira, and Confluence. Focus on automating onboarding/offboarding workflows and reducing manual operational toil to improve engineering productivity.
Requires 2-3 years of experience in IT Operations or Engineering Operations with hands-on expertise in Slack, Jira, and Google Workspace. Proficiency in troubleshooting and a mindset for automation and process improvement are essential.
Job Description
About AirAsia MOVE
AirAsia MOVE is a dynamic, ASEAN-focused digital travel platform redefining how millions of people discover, book, and experience travel. As part of Capital A, we build large-scale, high-impact products spanning flights, hotels, e-hailing, experiences, and payments—powered by strong engineering fundamentals and a customer-first mindset.
About the Role
We are looking for an IT Operations Engineer to support and improve engineering workplace operations across AirAsia MOVE. This role will focus on employee laptop and asset management, Slack and productivity tooling administration, Jira/Confluence support, and engineering workflow automation.
This role goes beyond traditional IT support. We are looking for someone who can combine strong operational ownership with an automation mindset to improve internal engineering productivity and reduce manual operational work.
As AirAsia MOVE continues evolving its engineering platform and operational tooling, this role will play a key part in supporting engineering teams and enabling scalable internal operations.
Key Responsibilities
Workplace & Endpoint Management
Manage laptop provisioning, setup, lifecycle, and troubleshooting for engineering teams.
Coordinate employee onboarding and offboarding activities.
Maintain device inventory and asset tracking.
Ensure proper software setup and compliance for engineering environments.
Productivity & Collaboration Tooling
Administer Slack workspaces, channels, user access, permissions, and integrations.
Support Google Workspace administration and user lifecycle management.
Support Jira and Confluence administration, including permissions, workflows, and user management.
Assist with Atlassian administration as AirAsia MOVE evolves into independent tooling.
Engineering Operations Support
Support engineering teams with access requests and internal tooling setup.
Help manage internal workflows across Jira Service Management (JSM).
Partner with Platform/SRE teams to streamline engineering operations.
Automation & Process Improvement
Automate onboarding/offboarding workflows where possible.
Improve repetitive operational processes through scripting and workflow automation.
Build lightweight automations and integrations between systems such as Slack, Jira, Google Workspace, and internal tools.
Contribute to reducing manual operational toil across engineering teams.
Required Qualifications & Experience
2-3 years experience in IT Operations, Workplace Technology, Internal IT, or Engineering Operations.
Experience managing laptops, user lifecycle, and workplace tools.
Hands-on experience with Slack administration.
Experience with Jira and Confluence administration/support.
Experience with Google Workspace or identity/access management.
Strong troubleshooting and operational mindset.
Good stakeholder communication and ownership.
Nice to Have
Experience with workflow automation tools (e.g., n8n, Zapier, Make, Atlassian Automation).
Scripting experience (Python, Bash, PowerShell, APIs).
Experience automating onboarding/offboarding workflows.
Familiarity with SSO, IAM, or access governance.
Experience supporting engineering/product organizations.
What Success Looks Like
Faster onboarding and offboarding experience.
Reduced manual effort through automation.
Improved engineering productivity tooling support.
Better governance across Slack, Jira, and internal tooling.
Reduced operational dependency on engineering teams for day-to-day workplace operations.
Find your dream career destination with us! 🔴
It all starts here. 25 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us.
Offices: AirAsia Berhad, RedQ, Jalan Pekeliling 5, KLIA2, Sepang, Selangor Darul Ehsan 64000, MY
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