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Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wh…
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Bengaluru, Karnataka, India · On-site
Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion…
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Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description About Thermo Fisher: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion…
Skills: Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Provide Level 1 support for trouble isolation and repair across global networks, products, and services. Act as the primary point of contact for customer communications and monitor network performance using surveillance tools.
Entry-level role requiring no previous experience, though networking certifications like CCNA or JNCIA are preferred. Must be fluent in English and flexible to work 24x7 shifts.
Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
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Scope of the Role:
· Direct Reports: This is an individual contributor role.
Key Responsibilities:
· Work as single point of contact for customer communications and escalations and ensures the performance of the network through monitoring of traffic, performance, and configuration.
· Support the analysis, reporting, and action to resolve alerts generated by the internal surveillance tools
· Act as first line of contact for all Trouble Ticket issues, and maintain the shift logs
· Provide follow-up on change requests, incidents/Break-fixes and perform other scheduled activities within the SLA requirements.
· Conduct proper maintenance of systems and ascertains compliance with security, safety, and environmental guidelines.
· Provide support to troubleshoot and isolate incidents with vendors and service providers. Escalate according to Syniverse NOC processes.
· Work closely with Tier-I counterparts to resolve and close events/incidents.
· Provide input to shift reports and coordinate handover of incomplete activities to the to the oncoming shift.
· Demonstrate and apply thorough understanding of the OSI (Open Systems Integration Model), operations of Network Monitoring Tools. (e.g.: HP Network Node Manager, NetCool), and customer applications and components associated with each application.
· Use IT Standard Operating Procedures (SOP), Work Instructions (WI) and Server support documentation for the Network Operations Center (NOC).
Experience, Education and Certification:
· 1 to 3 yrs of experience into networking
· Preferred Networking and Application Certifications from an accredited Trade School or Academy.
· Preferred to have one or more of the following; Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification
Additional Requirements:
· Use of the English language in verbal and written communications is a requirement for this position.
· Works in shifts to provide onsite 24x7 coverage to respond to customer and internal Syniverse issues and is flexible to work beyond stipulated hours.
· Exceptional customer service skills and demeanor, along with the ability to communicate with both technical and non-technical clients.
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Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Be sure to have them submit you as a referral prior to applying for this position.
The world's most connected company
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
Offices: 8125 Highwoods Palm Way, Tampa, Florida 33647, US · Tokyo, Nihonbashi Kobunacho 8-6, JP · Avenida Escazú Edificio 202 5to Piso, San Jose, San Jose 10901, CR · 3rd and 4th Floor, Block B-Delta Embassy Tech Square, Kadubeesanahalli Village, Marathalli, Sarjarpur Outer Ring Road Varthur Hobli, Bengaluru, India 00000, IN · Plot No. 18, iLabs Center, 9th Floor, Software Units Layout, Madhapur, Hyderabad, India 500081, IN
There are currently 1,575 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Amazon, Hewlett Packard Enterprise, Kotak Mahindra Bank, Marriott International Hotels, Inc., among others. Browse the listings above to see every active employer.
Yes — 322 of the 1575 open customer service & support positions offer remote or hybrid work (62 remote, 260 hybrid).
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