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Maximize hotel revenue by identifying and maintaining relationships with key clients and closing sales deals. Drive business growth through strategic prospecting, market intelligence, and collaboration with internal departments.
Requires a degree in Hospitality Management and 2-3 years of experience in sales within the hospitality industry. Proficiency in English and strong customer service orientation are essential.
Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.
At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.
To maximize revenue and drive business growth for the hotel by identifying, developing, and maintaining relationships with key clients, negotiating and closing sales deals, and providing exceptional customer service to ensure high levels of customer satisfaction and loyalty.
Prospecting and Lead Generation, Sales Calls and Meetings, Sales Proposals and Presentations, Negotiations and Contracting, Account Management, Market Research and Intelligence, Collaboration with Other Departments, Sales Reporting and Analysis, Client Entertainment and Hospitality, Budgeting and Forecasting, Competitor Analysis, Sales Technology and Systems, Ad-hoc Projects.
1. Revenue Growth: Achieve and exceed monthly, quarterly, and annual sales targets, contributing to the hotel's overall revenue growth and profitability.
2. Client Relationships: Build and maintain strong relationships with existing and potential clients, including corporate accounts, travel agencies, and individual customers, to increase repeat business and referrals.
3. Sales and Marketing: Develop and implement effective sales strategies, identify new business opportunities, and collaborate with the marketing team to promote the hotel's products and services and market visits (sales calls).
4. Customer Service: Provide exceptional customer service, ensuring that all clients receive personalized attention, timely responses, and tailored solutions to meet their needs and exceed their expectations.
5. Market Intelligence: Stay up-to-date with industry trends, competitor activity, and market conditions, using this knowledge to inform sales strategies and stay ahead of the competition.
6. Collaboration: Work closely with other hotel departments, including reservations, events, and operations, to ensure seamless delivery of services and to identify opportunities for cross-selling and upselling.
7. Reporting: Provide regular sales reports and insights to the hotel management team, highlighting successes, challenges, and areas for improvement.
8. Debtors Management: Extend event credit strictly in accordance with the prescribed policy, and actively reduce and maintain debtor days within the hotel's defined standards.
9. Compliance: Ensure strict adherence to TPAM, aligning all sales activities with the specified guidelines, revenue models, and contractual obligations, while maintaining transparency and accountability.
Attributes/ Essentials/ Other Information
Communication, Interpersonal skills, Creativity, Knowledge of catering industry trends, drive and determination to improve standards and profitability. strong customer service orientation.
A degree in Hospitality Management
Minimum of 2 - 3 years of experience in Sales department and hospitality industry
Proficiency in english.
At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.
South Asia's Largest Hospitality Company
The Indian Hotels Company Limited (IHCL) and its subsidiaries bring together a stellar ensemble of brands and ventures, masterfully combining the warmth of Indian hospitality with unparalleled global excellence. At the forefront is Taj, an iconic brand for the world’s most discerning travellers, recognised not only as India’s Strongest Brand across all sectors for an unprecedented fourth time but also as the World’s Strongest Hotel Brand for the third consecutive year in 2024 by Brand Finance. Complementing this legacy are other IHCL brands - SeleQtions, a handpicked collection of distinctive hotels; Gateway Hotels and Resorts, that offer culturally infused spaces that echo the essence of their destinations; Vivanta, a sophisticated portfolio of upscale hotels that celebrate the art of living; Ginger, a trailblazer in the lean luxe segment; Tree of Life, a boutique collection of resorts in offbeat destinations, where nature meets luxury, and Amã stays & trails, a charming portfolio of private bungalows and villas set in picturesque locales. Founded by the visionary Jamsetji Tata, the esteemed founder of the Tata Group, IHCL unveiled its flagship property, The Taj Mahal Palace, in Bombay in 1903. Today, IHCL commands an illustrious portfolio of more than 335 hotels in over 150 locations, spanning four continents and 12 countries. As the leader in market capitalisation within India’s hospitality industry, IHCL is prominently listed on both the BSE and NSE, reinforcing its position as a global hospitality titan.
Offices: Barrister Rajni Patel Road, Mumbai, Maharashtra 400021, IN · Goa, IN · Trivandrum, Kerala , IN · Chikmagalur, Karnataka , IN · Alibag, Maharashtra , IN
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