Bengaluru, Karnataka, India · On-site
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your ca…
Skills: Cloud platforms, Amazon Web Services, Microsoft Azure, Google Cloud Platform, Linux
Bengaluru, Karnataka, India · On-site
Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : …
Skills: Genesys Cloud, Oracle SBC, AWS, Contact Center Operations, SIP
Bengaluru, Karnataka, India · Hybrid
Mode: Hybrid Location Bangalore Employment Type: Permanent The Role We are looking for an experienced Team Manager to join our Client Lifecycle Management (CLM) Managed Service Business. You will be responsible for the m…
Skills: KYC, AML, Team Management, Client Relationship Management, Operational Execution
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Microsoft Windows Server Administration, System Troubleshooting, Problem-solving, User Access Management, Permissions
Bengaluru, Karnataka, India · On-site
Job Description Who we are looking for In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to ov…
Skills: Trade management, Investment management, Client support, Time management, Problem solving
Bengaluru, Karnataka, India · On-site
Location: Bengaluru Experience: 2+ Years Shift: 24x7 Rotational Shifts Work mode: Work From Office Employment Type: Full Time Role Overview We are seeking a detail-oriented and analytical Service Desk Quality Analyst to …
Skills: Service Desk, Quality Assurance, Quality Monitoring, Root Cause Analysis, Analytical Skills
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Nexthink, NQL, Powershell, Windows Administration, EUC Tools
Bengaluru, Karnataka, India · On-site
Who we are looking for In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to oversee all day-to…
Skills: Trade management, Investment management, Client support, Time management, Problem solving
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Microsoft SQL Server Administration, Database Performance Tuning, Database Optimization, Database Security, Backup And Recovery
Bengaluru, Karnataka, India · On-site
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (…
Skills: Genesys Cloud CX, Incident Management, Change Management, Problem Solving, System Performance Monitoring
Bengaluru, Karnataka, India · On-site
The primary purpose of this role is to be part of Business Platforms Bangalore team to manage the support tickets of SAP Concur Expense & Request modules, dentsu’s global T&E application. The day to day activity will con…
Skills: SAP Concur, Service Now, Cognos, Workday, D365
Bengaluru, Karnataka, India · On-site
Project Role : Custom Software Engineer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management…
Skills: ServiceNow, Customer Service Management, CSM, Application Design, Software Development Lifecycle
Bengaluru, Karnataka, India · On-site
Job Description Who we are looking for In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to ov…
Skills: Trade management, Investment management, Client support, Time management, Problem solving
Bengaluru, Karnataka, India · On-site
Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (…
Skills: Azure Infrastructure, Cloud Migration, IaaS, PaaS, Azure Networking
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Node.js, Javascript, Git, React, Angular
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Microsoft SQL Server Administration, Database performance tuning, Database optimization, Backup and recovery, Data integrity
Bengaluru, Karnataka, India · On-site
THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative en…
Skills: Service Desk Management, Service Desk Voice Support, Incident Management, Customer Service Communication, Technical Troubleshooting
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Microsoft SQL Server Administration, Database Performance Tuning, Database Optimization, Backup And Recovery, Troubleshooting
Bengaluru, Karnataka, India · On-site
Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite…
Skills: Google Cloud Platform, GCP, Cloud Infrastructure, Technical Support, Infrastructure Support
Bengaluru, Karnataka, India · On-site
Job Description Who we are looking for In this role, you will work with State Street Middle Office team from around the globe to support premier investment management clients. You will have immediate responsibility to ov…
Skills: Trade management, Investment management, Client support, Time management, Problem solving
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves leading complex technical diagnostics and incident resolution for digital solutions applications to ensure stability. You will also collaborate cross-functionally with engineering and DevOps teams to drive platform performance and support digital transformation initiatives.
Candidates must have at least 5 years of experience in enterprise-level application support and a strong background in L3 support. A bachelor's degree or equivalent work experience is required, along with proficiency in cloud platforms, Linux, and scripting.
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a skilled and highly motivated Senior Information Technology Application Support Analyst (Level 3 Support) to join our Global Technical Application Support organization.
In this role, you will be responsible for providing expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our commercial and United States government clients.
You will join a high-performing, collaborative team dedicated to maintaining application excellence, driving continuous improvement, and supporting critical digital transformation initiatives.
In this role, you will:
Lead complex technical diagnostics and incident resolution: Take end-to-end ownership of critical application incidents by performing root cause analysis, managing deep diagnostics, and maintaining strong client relationships until full resolution is achieved.
Collaborate cross-functionally to drive platform performance: Work directly with Engineering, Development Operations (DevOps), Product Owners, and Sales teams to troubleshoot issues, enhance platform stability and scalability, and seamlessly onboard new clients onto the digital solutions ecosystem.
Ensure operational compliance and service delivery excellence: Actively monitor system health and manage alert notifications while adhering to Information Technology service delivery standards, policies, and regulations across Incident, Problem, and Change Management frameworks.
The ideal candidate will have:
5+ years of experience in supporting enterprise-level applications, with a strong background operating in an advanced Level 3 (L3) support capacity.
Strong technical knowledge of cloud-based platforms (e.g., Amazon Web Services, Microsoft Azure, or Google Cloud Platform), on-premises multi-tier architectures, Linux operating systems, log analysis tools, and modern observability frameworks such as Datadog or Grafana.
Proven ability in root cause analysis, Information Technology service delivery (Incident, Problem, and Change Management), process automation, Python scripting, and utilizing ticketing tools like ServiceNow or Jira.
Minimum Bachelor’s degree or applicable work experience (BS, MS, or MBA from an
accredited/recognized university)
Elevate the power of your work.
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage. How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step. What can we unlock together?
Offices: 33 Arch St, Boston, Massachusetts 02110, US
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Kotak Mahindra Bank, Hewlett Packard Enterprise, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Yes — 748 of the 3730 open customer service & support positions offer remote or hybrid work (123 remote, 625 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
