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Full-time
bachelor degree
Medical, Dental, Vision, Life insurance, AD&D, Disability benefits
Posted 7d ago
~40 hrs/week
Responsibilities
The Billing Specialist II is responsible for end-to-end billing processes, including invoice creation, credit note cancellation, and ensuring timely submission to clients. They also collaborate with stakeholders, participate in governance meetings, and contribute to process improvement initiatives.
Requirements
Candidates must have a bachelor's degree in finance, accounting, or a business-related field and 4-5 years of relevant experience in billing or accounts receivable. Proficiency in MS Office, Adobe, and experience with ERP systems like Oracle or SAP is required.
Full job description
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
This role will be responsible for performing the end-to-end processes of billing which includes invoice creation & credit note cancellation servicing at least one or more region.
Responsibilities & Duties
Collaborate with internal/external stakeholders to ensure invoices are submitted to the clients timely and accurately.
Distribute invoices to external clients through various distribution platforms e.g. mail, email, and client portal uploads.
Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
Participate in governance meetings with Operations Team and/or clients.
May perform other moderately complex periodic and adhoc tasks as assigned by the Billing Team Leader or Billing Manager.
Address critical issues and recommend resolutions to the Team Lead within the prescribed turn-around time.
Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
Perform transition-related activities such as process training & desktop procedures creation.
Contribute in various and simultaneous process improvement initiatives to streamline processes and improve customer experience.
Participate in audit-related activities.
Support the Team Lead in report preparation by providing analysis and recommendation within established guidelines and procedures.
Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
Assist in process trainings and knowledge transfers for new hires and may perform peer reviews as needed.
Perform various billing tasks in compliance with service level agreement, process, policies, and procedures.
Manage complex billing transactions and perform quality review of invoices.
Monitor assigned projects and collaborate with Stakeholders to ensure invoices are submitted to the clients timely and accurately.
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
Assist junior team members to address process related concerns.
Qualifications
Bachelor’s degree in finance & accounting or any Business-related course.
4-5 years of relevant professional experience in Billing, Accounts Receivable, or Order-to-Cash.
Excellent communications skills in both written and spoken English.
Intermediate to Advanced proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
Advanced knowledge and understanding of accounting standards and procedures and internal controls.
Experience working with ERP, i.e. Oracle Systems or SAP is preferred.
Previous experience in process migration/transition is preferred.
Experience working in Shared Services or BPO is preferred.
Additional Information
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Ability to work in fast-paced environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, and service recognition awards.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you’ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you’ve always envisioned. Here, you’ll find a welcoming workplace built on respect, collaboration and community—where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
State/Province: Karnātaka
Business Group: DCS
Legal Entity: AECOM India Global Services Private Limited
Business Line: Geography OH
Work Location Model: Hybrid
Operating Group: Group Support
Primary Location: IN - Bangalore, KA, 5th Floor Sattva
We are the global infrastructure leader, committed to delivering a better world.
Industry
Civil Engineering
Company size
10,001+ employees
Headquarters
Dallas, Texas
LinkedIn followers
2,522,462
Total funding
$1.2B
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
Offices: 13355 Noel Road, Suite 400, Dallas, Texas 75240, US · 300 S Grand Ave, Los Angeles, California 90071, US · 21 Street 9, Abu Dhabi, Abu Dhabi, AE · 1360 Peachtree St NE, Atlanta, GA 30309, US · 1150 Morrison Dr, Ottawa, ON K2H 8S9, CA
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,730 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Hewlett Packard Enterprise, Amazon, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 748 of the 3730 open customer service & support positions offer remote or hybrid work (123 remote, 625 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.