Bengaluru, Karnataka, India · Hybrid
As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in th…
Skills: Service Desk, Incident Management, Customer Service, IT Support, Communication
Bengaluru, Karnataka, India · On-site
Company Description Grand Mercure Bengaluru Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major Techparks and key commercial & residential bubbles 212 Modern & Lavish rooms …
Skills: Inventory Management, Revenue Management, Property Management Systems, Customer Service, Data Analysis
Bengaluru, Karnataka, India · Hybrid
The group you’ll be a part of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are…
Skills: Software troubleshooting, Debugging, Customer management, Computer architecture, Operating systems
Marriott International Hotels, Inc.Bengaluru, Karnataka, India · On-site
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, tur…
Skills: Food and beverage service, Cleaning, Customer service, Stock management, Safety compliance
Bengaluru, Karnataka, India · On-site
The Tele Caller will play a vital role in our Back Office department, ensuring smooth operations and an exceptional customer experience. You will be the first point of contact for customers, handling inquiries, and provi…
Skills: Customer service, Communication skills, Problem-solving, Analytical skills, Computer systems
Bengaluru, Karnataka, India · On-site
Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply…
Skills: Credit Analysis, Corporate Lending, Risk Assessment, Stakeholder Management, Financial Analysis
Bengaluru, Karnataka, India · Hybrid
About the role This is an exciting opportunity to be a foundational member of Rippling’s IT Implementation team! As an Implementation Specialist, IT you will partner with our largest customers (US and Global). You will b…
Skills: Fleet Management, UEM, RMM, MDM, Device Provisioning
Bengaluru, Karnataka, India · On-site
$730k–$820k/yr
Role Overview We are looking for a Customer Service Specialist to join our technical support team in Bengaluru, India. This role is suitable for someone who wants to build a career in customer support, networking, and Io…
Skills: Technical support, Networking, IoT, TCP/IP, IPv4/IPv6
Bengaluru, Karnataka, India · On-site
Forward Deployed Engineer (FDE) - 📍 Bangalore | 🌙 Night Shift (US & Europe) About Emergent Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying pr…
Skills: Software Engineering, Web Application Deployment, API Integration, Database Management, Debugging
Bengaluru, Karnataka, India · On-site
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at g…
Skills: Technical Account Management, People Management, Customer Success Engineering, API Integration, Stakeholder Management
Bengaluru, Karnataka, India · On-site
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at g…
Skills: Complex Escalations, Technical Support, SQL, Debugging, Business Judgment
Bengaluru, Karnataka, India · Hybrid
WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions b…
Skills: Q-sys, Shure, Dante, Google Meet, Zoom
Bengaluru, Karnataka, India · On-site
Job Details Company Information At Advarra, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with in…
Skills: Zendesk Support, Zendesk Explore, Zendesk Guide, Data Analysis, Process Documentation
Bengaluru, Karnataka, India · On-site
Job Description A Engagement Executive is a senior level role, driving business impact and securing the strategic goals and objectives for a key client or portfolio key clients of Capgemini Business Services. As face of …
Skills: Client Relationship Management, C-Suite Stakeholder Management, Contract Management, Financial Budgeting, Operational Issue Resolution
Bengaluru, Karnataka, India · On-site
Total Number of Openings 1 The Chevron Engineering and Innovation Excellence Center (ENGINE) in Bengaluru India brings together the resources and expertise of the Chevron global network with talent in India to enhance ag…
Skills: Angular, Dotnet Core, Dotnet Framework, C#, Azure Devops
Bengaluru, Karnataka, India · On-site
Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must ha…
Skills: Microsoft Intune, Enterprise Mobility, Security Solutions, Device Management, Application Deployment
Bengaluru, Karnataka, India · On-site
Job Requirements Job Title: Senior Service Associate Department/Function: Wholesale Banking Operations Job Purpose Senior Service associate is Client Facing function and act as a SPOC between Business , Operations team a…
Skills: Wholesale Banking Operations, Client Service, Documentation, CAD Process, Account Opening
Bengaluru, Karnataka, India · Hybrid
Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of…
Skills: Linux, Embedded systems, C/C++, Python, Shell
Bengaluru, Karnataka, India · On-site
Role: Support Analyst Location: Bangalore, Hyderabad/Full Time Full/ Part-time: Full Time About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating inno…
Skills: Boomi, CPI, API, Integration, Production support
Bengaluru, Karnataka, India · Hybrid
Tech Lead - Application Development Microsoft N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, …
Skills: Microsoft Dynamics 365, C#, .NET, JavaScript, TypeScript
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Service Desk Agent is responsible for managing incidents, monitoring service levels, and ensuring consistent quality of service for clients. They act as a key link between the company and its customers, fostering strong relationships and driving continuous service improvements.
Candidates should possess excellent PC skills, including intermediate proficiency in Excel and PowerPoint, along with strong English communication abilities. Previous experience in a help desk or call center environment within an ITSM setting is highly desirable.
As Service Desk Agent (SDA), you will ensure a consistent quality of service for the installation, maintenance, and break fix incidents by way of incident ownership, monitoring, tracking and communication resulting in the adherence to customer Service Level Agreements and the delivery of exemplary levels of customer satisfaction.
You will control incidents utilizing various tools ensuring our IT Support Engineer workforce and partners provide the highest possible level of service to our customers, as well as ensuring exceptional levels of communication with the customer and all internal stake holders.
To provide the essential link between A & O and its clients: -
Responsible for managing resource issues ensuring service level targets and KPI targets are achieved.
Continually strive to provide a cost-effective service whilst meeting contractual requirements.
Monitor and communicate resource control and business KPI’s and SLAs to team
Ensure and develop close working relationships with customers in liaison with the Service Delivery Managers and manage any service, project or other delivery issue.
To change service culture to achieve service excellence with continual improvements to quality-of-service delivery.
Prepare and submit monthly reports to management on resource control activities.
To inspire the resource control team to exceed their performance measures and develop their own skill base through on-going training.
Proactively identifying service/process improvements to support continuous improvement.
Liaising with internal and external departments to resolve escalated customer issues or service problems.
To develop and sustain excellent customer relationships
ESSENTIAL SKILLS & QUALIFICATIONS
Excellent PC Skills
Proactivity, initiative and eager to progress.
At least Intermediate standard on Excel and PowerPoint
Excellent English verbal and written communication skills and ability to convey information clearly and effectively.
Team player with excellent communication skills
Positive, self-motivated, enthusiastic, and proactive.
Organized, able to manage time effectively and prioritise tasks.
Flexible and adaptable to meet changing business demands and working environments.
Knowledge of standard IT related products. (PC’s, Laptops, Printers)
1 to 2 years, experience in a similar role
Previous experience in a Help Desk role
Demonstrable experience in a call centre ideally within an ITSM environment
Experience in managing 3rd parties
Supplier Management
A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.
A&O IT Group, a global leader in managed IT services, brings over 50 years of expertise and operates in over 130 countries. Our customer-centric and people-focused approach ensures that we deliver tailored, scalable solutions that meet the unique needs of businesses across various industries including retail, finance, healthcare, and hospitality. We live by our motto, “Engage & Delight,” always striving to exceed customer expectations. Our comprehensive services range from field services with professional onsite and dispatch engineers to IT project management and deployment services covering planning, implementation, and ongoing support. We also offer IT warehousing, staging, and logistics, managing everything from desktops to large-scale printers and peripherals. Our 24/7 service desk provides proactive monitoring and seamless IT support, while our network solutions cover design, migration, and security to ensure maximum connectivity and data protection. Additionally, A&O IT Group boasts robust cyber security consulting and testing services, with in-house experts specialising in penetration testing, vulnerability assessments, and more. Our heritage and experience, combined with our global reach, customer-centric approach, and scalability, make us a trusted partner for any IT needs. Recognised as a top growth Managed Service Provider (MSP) and one of the London Stock Exchange’s top UK companies to Inspire, we are proud of our industry recognition. Our proprietary software, FieldView, offers real-time visibility of our engineer scheduling and management, further enhancing our service delivery. Find out more about a career with A&O IT Group and browse for your dream job here https://www.aoitgroup.com/about-a-and-o/careers
Offices: The Capitol Building, Oldbury, Bracknell, Berkshire RG18FZ, GB · Vanwall Road, Unit 4, SC House, Vanwall Business Park, Maidenhead, England SL6 4UW, GB · 6 Rue du Jura, 94150 Rungis, Paris, FR · Innovationspark am Beckerturm, Kaiserstrasse, 170-174, D-66386, St. Ingbert, DE · Energigatan 17K, 434 37, Kungsbacka, SE
There are currently 3,719 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accenture, Kotak Mahindra Bank, Amazon, Hewlett Packard Enterprise, Digitide, among others. Browse the listings above to see every active employer.
Yes — 735 of the 3719 open customer service & support positions offer remote or hybrid work (119 remote, 616 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
