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Lowe's Companies, Inc.
Associate - Collection Rep
Bengaluru, Karnataka, India · On-site
Mid level$22B raised
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Full-time
Posted 5d ago
Apply by Oct 31
~40 hrs/week
Responsibilities
The Senior Customer Retention Specialist is responsible for meeting renewal quotas and proactively identifying at-risk clients to mitigate churn. They will collaborate with cross-functional teams to ensure seamless customer experiences and manage large enterprise accounts within Salesforce.
Requirements
Candidates must have 3-7 years of experience in renewals or account management, specifically within the SaaS or subscription software space. Proficiency in Salesforce and Salesforce CPQ is mandatory for this role.
Full job description
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Position:CustomerRetentionSpecialist
Job Level: E3
Location : Bangalore (Onsite)
As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!
Who you’llreport to:
This role reports to VP of Global Customer Retention (based in the US)
You’ll make an impact by being responsible for:
Meeting or exceeding assigned sales objectives and quotas for renewal business
Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention
Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track
Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal
Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts
Maintaining, updating, and managing all SalesForce.com renewal opportunities
Manage large enterprise accounts
You will be a great fit if you have:
3 -7 years of Renewal or account management experience
Experience selling software products that are on-demand and recurring in nature
Experience using Salesforce.com as CRM required
Software Sales experience; SaaS or subscription sales (Must)
ExperienceandknowledgeofAI, Automationand/or APA preferred
Experience using Salesforce CPQ (is a must)
You excel in these key competencies:
High problem-solving ability to learn and adapt quickly while being a self-starter
Committed, enthusiastic and coachable with a desire to thrive in sales environment
Strong presentation and communication skills (verbal, written, and listening)
Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily
All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.
Automation Anywhere is the #1 provider of agentic automation. Providing agentic automation to autonomously run mission-critical processes, empowering employees to focus on what matters most.
Offices: 633 River Oaks Parkway, San Jose, CA 95134, US · Bangalore, IN · Baroda, IN · Sydney, AU · Tokyo, JP
How many Customer Service & Support jobs are open in Bengaluru, India right now?
There are currently 3,719 open customer service & support positions in Bengaluru, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bengaluru, India?
Companies currently hiring include Accenture, Kotak Mahindra Bank, Amazon, Hewlett Packard Enterprise, Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bengaluru, India?
Yes — 735 of the 3719 open customer service & support positions offer remote or hybrid work (119 remote, 616 hybrid).
How do I apply for Customer Service & Support jobs in Bengaluru, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.