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$21/hr–$27/hr
Full-time
high school
Posted 12d ago
~40 hrs/week
Responsibilities
The Patient Service Representative acts as a liaison between patients and clinical staff by managing reception duties, patient scheduling, and administrative tasks. They ensure accurate patient registration, financial clearance, and provide compassionate customer service within the clinic environment.
Requirements
The position requires a high school diploma or GED and the ability to travel to various St. Charles Health System worksites. Preferred qualifications include one year of clerical support experience in a healthcare setting and knowledge of basic medical terminology.
OUR VISION: Creating America’s healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is staffed throughout all St Charles Health System ambulatory outpatient service lines and specialties, located throughout the Central Oregon tri-county area.
POSITION OVERVIEW: The Patient Service Representative acts as liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. PSRs collaborate with clinical staff to ensure we are providing our community with comprehensive and compassionate health care.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Patient Scheduling
Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization.
Uses electronic health system to maintain department appointment requests, waitlist and follow up reports.
Pre-Arrival and Financial Clearance
Performs real time eligibility (RTE) for insurance benefits.
Uses RTE information to accurately route scheduling requests or schedule appointments.
Ensures authorization is linked to all appointments at the time of check in.
Reconciles daily schedules with appointment reports.
Responsible for addressing registration related work queue items that require resolution prior to encounter closure.
Patient Registration
Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out.
Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports.
At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services.
Clinic Daily Operations
Maintains patient access related departmental files, programs and lists.
Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked.
Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols.
Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members.
Faxing, scanning, indexing medical records into document management system.
Opening and distributing incoming communications (mail, paper and electronic faxes).
Customer Service
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.
Supports the vision, mission, and values of the organization in all respects.
Provides direction and assistance to patients as needed.
Faciltates scheduling of, or arranges for interpretive services for patients as needed.
Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients, and guests.
Supports the onboarding process of new caregivers to the department.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
May perform additional duties of similar complexity within the organization, as required or assigned.
EDUCATION:
Required: High school diploma or GED.
Preferred: N/A
LICENSURE/CERTIFICATION/REGISTRATION:
Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.
Preferred: N/A
EXPERIENCE:
Required: N/A
Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Communication/Interpersonal
Ability to work as part of a Care Team with providers and clinical staff.
Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.
Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.
Strong team working and collaborative skills.
Organizational
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.
Mathematical Skills:
Performs basic math (add, subtract, multiply and divide) calculations.
Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).
Language Skills:
Read, write, speak, and understand English.
Computer
Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office.
PHYSICAL REQUIREMENTS:
Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
.
Schedule Weekly Hours:
40
Caregiver Type:
Regular
Shift:
First Shift (United States of America)
Is Exempt Position?
No
Job Family:
REPRESENTATIVE
Scheduled Days of the Week:
Monday-Friday
Shift Start & End Time:
8:00 - 4:30
Related keywords
Patient Service RepresentativeHealthcareSchedulingInsurance EligibilityElectronic Health RecordMedical RecordsPatient RegistrationCustomer ServiceAdministrative TasksClinical SupportData EntryFinancial ClearanceClerical SupportMedical TerminologySt. Charles Health SystemAmbulatory Care
St. Charles Health System, Inc., headquartered in Bend, Ore., owns and operates St. Charles Bend, Madras, Redmond and Prineville. It also owns family care clinics in Bend, Prineville, Redmond, La Pine and Sisters. St. Charles is a private, not-for-profit Oregon corporation and is the largest employer in Central Oregon with more than 4,800 caregivers. In addition, there are more than 350 active medical staff members and an additional 200+ visiting medical staff members who partner with the health system to provide a wide range of care and service to our communities. Learn more at www.stcharleshealthcare.org.
Offices: Bend, US
Health CareNon ProfitMedicalHealthcare Services & HospitalsHealthcare
How many Customer Service & Support jobs are open in Bend, OR right now?
There are currently 592 open customer service & support positions in Bend, OR listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bend, OR?
Companies currently hiring include St. Charles Health System, Albertsons Companies, POWDR, Kendall Auto Group, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bend, OR?
Yes — 46 of the 592 open customer service & support positions offer remote or hybrid work (35 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Bend, OR?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.