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Full-time
Bonuses, Paid holidays, Vacation, Medical insurance, Dental insurance, Vision insurance
Posted 38d ago
~40 hrs/week
Responsibilities
The Service BDC Associate is responsible for managing service appointments, ensuring accurate guest records, and maintaining the cleanliness of the customer waiting area. They also assist service advisors with scheduling, logistics, and follow-up communications to ensure a positive customer experience.
Requirements
Candidates must be able to perform physical tasks such as lifting up to 50lbs and standing for intermittent periods. The role requires professional conduct, adherence to company non-discrimination policies, and the ability to work cooperatively with the service and management teams.
Full job description
Job DetailsJob Location: LOB - Bellevue, WA 98004Position Type: Full TimeLexus of Bellevue, a dealership in the O'Brien Auto Group, is currently interviewing for a full-time and part-time Service BDC Associates. Our Service BDC Associates are the key to our customers having the best service experience possible. The BDC Associates is responsible for assuring the accuracy of guest requests for Service and contacting guests that may be overdue for Service.
This position pays $16 per hour plus bonuses.
All employees subject to eligibility requirements, we offer the following benefits:
Bonuses Paid holidays pursuant to the annual holiday calendar (typically five holidays) Vacation – based on hire date and paid based on position. Medical/Dental/Vision/RX Ancillary Benefits such as Short/Long Term Disability, Accident, Critical Illness, Life Insurance, Spousal/Child coverages, Flexible Spending 401(k) plus company match
Responsibilities to Include
Input all appointments in a timely manner. Maintain stock of coffee and snack area. Clean coffee and snack area. Perform nightly cleaning and stocking of coffee machine. Assist service advisors in answering customer questions in regard to logistics and scheduling. Help solve guest concerns when applicable and communicate with the advisor and management teams, ensuring accuracy and timeliness of reports. Filing, including original Loaner Agreements, and maintain accurate filing system. Call back missed appointments. Assist parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors). Assist the booking department. Perform follow up and report back to advisors and management. Train in prescribed protocol as set forth in BDC phone script. Perform other duties as assigned by management. Regular attendance is essential. Work in cooperative, positive & professional manner with all personnel in the company. Treat members of the public and customers in a courteous and non-discriminatory manner. Maintain professional demeanor while at work. Must conform to the company policy regarding non-discrimination and harassment.
Equipment/Machines/Tools Typically Used: Pressure washers, steam cleaning equipment, water hoses and buckets, sponges, polishers, cloth rags, hand-held squeeze bottles, and mechanics hand tools. Rubber gloves to be worn as required.
Chemicals: Numerous chemicals are used/handled on a frequent basis. Employee will be trained by their supervisor on the safe handling/use of these substances. Employee will always follow all safety directives.
Physical Demands: Intermittent standing, walking, sitting, stooping, kneeling, and crouching. Lifting of 50lbs or less on an occasional basis and carrying of 25lbs or less on a frequent basis. Frequent pushing and pulling, twisting, and turning of trunk, reaching and handling of objects, occasional climbing, balancing, and crawling.
Employment offers are contingent upon successful completion of a comprehensive background screening. Lexus of Bellevue is an equal opportunity employer and a drug-free workplace. Qualifications
Related keywords
Service BDCDealershipCustomer ExperienceSchedulingLogisticsData EntryFilingReportingCleaningSafetyBackground ScreeningDrug-free workplaceEqual opportunity employerAutomotiveService Advisor
How many Customer Service & Support jobs are open in Bellevue, WA right now?
There are currently 918 open customer service & support positions in Bellevue, WA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Bellevue, WA?
Companies currently hiring include Kroger, Starbucks, Nordstrom, Overlake Medical Center & Clinics, Albertsons Companies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Bellevue, WA?
Yes — 65 of the 918 open customer service & support positions offer remote or hybrid work (16 remote, 49 hybrid).
How do I apply for Customer Service & Support jobs in Bellevue, WA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.