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$17/hr–$18/hr
Full-time
high school
Posted 41d ago
Apply by Jul 29
~40 hrs/week
Responsibilities
The Lead Customer Service Representative ensures high levels of customer satisfaction while managing store operations, including cash handling and facility maintenance. They also supervise and coach other customer service representatives in the absence of the Assistant Manager.
Requirements
A high school diploma or GED and retail sales experience are preferred. Candidates must be able to perform physical tasks, including lifting up to 50 pounds and standing for entire shifts.
Full job description
Store 2743284: 1501 Travelers Pointe, Avon, Ohio 44011
The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:
Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Gives assistance and offers suggestions or recommendations to the customer.
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
Reports to work on time and follows the dress and appearance code.
Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Contacts maintenance for repair when needed.
Merchandising: Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.
Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.
Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
May receive and sign vendor deliveries and verify quality and quantity of product.
Follows Company and/or brand guidelines for product breakage or spoilage.
Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
Assists with counseling of employees and provides feedback to help employees improve performance.
May provide direction for managing the fast food service area of the store.
Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.
Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.
Keeps and ensures all employees keep accurate time keeping records.
May take inventory of supplies and equipment.
Attends job-related meetings (may be required to work irregular hours).
Provides regular and predicable onsite attendance.
Complete daily store reports and other duties as assigned by the Store Manager.
JOB REQUIREMENTS:
High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to work with the equipment, tools and materials listed above.
Ability to work as scheduled including arriving to work on time.
Ability to communicate information and ideas so others will understand.
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:
Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.
Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
Able to reach overhead for objects
Ability to bend and twist at waist
Ability to communicate orally
Ability to operate a cash register and/or computer keyboard
Ability to stoop, kneel, squat, bend, push, and pull
Ability to work alone
Be exposed to occasional noise
Ability to stand and/or walk for an entire shift
May require climbing a ladder to store and retrieve materials or place and remove signs
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:
Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
Exposure to occasional noise.
Work with minimum direction and periodic supervision.
JOB DESCRIPTION ACKNOWLEDGMENT
This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Hiring Range: $17.50 to $18.00
Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
Our mission is to make our customers' lives a little easier every day | Growing Together
Industry
Retail
Company size
10,001+ employees
Founded
1951
Headquarters
Laval, Québec
LinkedIn followers
329,907
Our mission at Circle K is to make our customers' lives a little easier every day. We are part of communities across North America, Europe, Asia, and the Middle East, helping us grow into one of the world’s leading convenience and fuel retail businesses. Our parent company, Alimentation Couche-Tard (“Couche-Tard”), is a leader in the Canadian convenience store industry. Together, we are brightening journeys across more than 14,200 stores in 26 countries worldwide.
We’re all about Growing Together. Learn how you can join our team today: https://workwithus.circlek.com. Work with us, and we’ll make it work for you.
Find out more at https://www.circlek.com/ or connect with us on Facebook, Instagram, or Twitter.
Offices: 4204, Boul. Industriel, Laval, Québec H7L 0E3, CA · 305 Milner Avenue, Suite 400, Toronto, Ontario M1B 3V4, CA · 229 - 33rd Street NE, Suite 400, Calgary, Alberta T2A 4Y6, CA · 935 E Tallmadge Ave, Akron, Ohio 44310, US · 1100 Situs Ct, Suite 100, Raleigh, North Carolina 27606, US
RetailConvenienceFuelFoodand BeverageConsumer GoodsSalesRetailShoppingFood and Beverage
How many Customer Service & Support jobs are open in Avon, OH right now?
There are currently 222 open customer service & support positions in Avon, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Avon, OH?
Companies currently hiring include Bass Pro Shops, Lowe's Companies, Inc., DICK'S Sporting Goods, K1 Speed, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Avon, OH?
Yes — 1 of the 222 open customer service & support positions offer remote or hybrid work (0 remote, 1 hybrid).
How do I apply for Customer Service & Support jobs in Avon, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.