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Part-time
high school, professional certificate
Posted 6d ago
~40 hrs/week
Responsibilities
The Patient Services Representative is responsible for collecting various medical specimens and performing accurate data entry for patient registration and test orders. They must also maintain laboratory logs, manage inventory, and ensure compliance with all safety and quality assurance protocols.
Requirements
Candidates must have a high school diploma or equivalent, with medical assistant or phlebotomy training preferred. The role requires reliable transportation, the ability to perform physical tasks like lifting and standing for long periods, and excellent phlebotomy skills.
Full job description
Job Accountabilities (Responsibilities)
Collect specimens according to established procedures. This includes, but not limited to: drug screens, blood samples, processing pathology and cytology samples.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition
Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.
Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.
Work iLabs for assigned accounts daily to ensure accurate data is provided for billing purposes.
Provide necessary CIR and PPE Resolution reporting to Director as required and scheduled
Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.
Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.
Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up-to-date with the latest phlebotomy techniques.
Travel to Territory Manager meeting if held off-site or off normal shift.
Participate on special projects and teams.
Stay up-to-date on company communications.
Job Requirements
Ability to provide quality, error free work in a fast-paced environment.
Ability to work independently with minimal on-site supervision.
Excellent phlebotomy skills to include pediatric and geriatric.
Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.
Committed to all MAKO policies and procedures including company dress code, Employee Health & Safety, and MAKO Everyday Excellence Guiding Principles.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout MAKO; and knowledge of our business.
Physical Requirements
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.
Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Bending/kneeling.
Pushing/pulling.
Reaching/twisting.
[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]
Required Education
High school diploma or equivalent.
Medical training: medical assistant or paramedic training preferred.
Phlebotomy certification preferred. Required in California, Nevada, and Washington.
Work Experience
One year phlebotomy experience preferred.
Customer service in a retail or service environment preferred.
Keyboard/data entry experience.
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. MAKO is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.
Business that is about service + community + impact - Follow along as we change lives one test at a time
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2014
Headquarters
Raleigh, North Carolina
LinkedIn followers
7,422
Mako Medical Laboratories, a proud member of The Health Alliance, is redefining how laboratories support patients and healthcare professionals. We believe details matter. Our team is led by nationally recognized physicians specializing in advanced methodology development and pathology services, ensuring the highest standards of clinical excellence.
Our state-of-the-art laboratories are powered by advanced automation and robotics to deliver exceptional accuracy and precision with every sample. Each facility is equipped with industry-leading LC-MS/MS systems, chemistry analyzers, and enzyme immunoassay technology, allowing us to consistently deliver reliable, high-quality results.
At Mako Medical Laboratories, our highly trained medical team designs custom testing methodologies tailored to your specific clinical needs. This personalized approach gives our partners a distinct advantage in delivering specialized care and advancing individualized medicine.
The result?
Faster turnaround times, greater diagnostic accuracy with fewer false positives, and a cost-effective laboratory solution you can trust. Discover why Mako Medical Laboratories is one of the fastest-growing laboratories in the United States.
While our work begins within our laboratory walls, our impact extends far beyond them. Through our partnership with The Health Alliance, Mako Medical Laboratories is committed to improving health outcomes not only in the clinical setting but also within the communities we serve. Our services are a catalyst for meaningful change, advancing healthcare access, innovation, and equity both locally and globally.
Through the Mako Foundation, a portion of our revenue is dedicated to supporting local and national charitable organizations. These efforts help fund initiatives for children with disabilities, veterans, cancer research, and faith-based ministries—allowing us to give back and make a lasting difference.
Offices: 8461 Garvey Dr, Raleigh, North Carolina 27616, US
Health CareBiotechnologyMedicalMedical Testing & Clinical LaboratoriesHealthcare
How many Customer Service & Support jobs are open in Asheville, NC right now?
There are currently 965 open customer service & support positions in Asheville, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Asheville, NC?
Companies currently hiring include Omni Hotels & Resorts, Hulsing Hotels Inc, Lowe's Companies, Inc., Belk, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Asheville, NC?
Yes — 39 of the 965 open customer service & support positions offer remote or hybrid work (27 remote, 12 hybrid).
How do I apply for Customer Service & Support jobs in Asheville, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.