Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help desk software, Remote support, Technical troubleshooting, Hardware installation, Software configuration
Annapolis Junction, Maryland, United States · On-site
$47/hr–$63/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: System administration, Troubleshooting, Computer hardware, Remote access, Remote support
Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help desk software, Remote support, Technical troubleshooting, Hardware installation, Software configuration
Annapolis Junction, Maryland, United States · On-site
$136k–$184k/yr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Data Scienc…
Skills: ServiceNow, Data analysis, Data modeling, Query building, Root cause analysis
Annapolis Junction, Maryland, United States · On-site
Position Summary: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for o…
Skills: Sales, Operations management, Customer service, Business development, Fleet management
Annapolis Junction, Maryland, United States · On-site
$66k–$132k/yr
Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardiza…
Skills: Data center hardware support, SOP/MOP standardization, Incident triage, Root-cause analysis, Architectural improvements
Annapolis Junction, Maryland, United States · On-site
$21/hr–$23/hr
Job DetailsLevel: EntryJob Location: MD01 - Annapolis Junction, MD 20701Position Type: Full TimeEducation Level: High School/GEDSalary Range: $21.00 - $23.00 HourlyTravel Percentage: Road WarriorJob Shift: DayJob Categor…
Skills: Medical equipment maintenance, Delivery logistics, Customer service, Record keeping, Equipment operation
Annapolis Junction, Maryland, United States · On-site
$26/hr–$30/hr
Jefferson Apartment Group is a full-service real estate firm specializing in multifamily and mixed-use real estate investments through our acquisition, development, construction and property management services. We are s…
Skills: Preventative maintenance, Service requests, Janitorial services, Appliance repair, Customer service
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Delivery driving, Customer service, Route management, Vehicle maintenance, Regulatory compliance
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Delivery, Customer service, Vehicle maintenance, Regulatory compliance, Patient confidentiality
Annapolis Junction, Maryland, United States · Hybrid
$146k–$234k/yr
Responsibilities Mid-level Network / Desktop Administrator to support and maintain enterprise network and end-user computing infrastructure. This is a hybrid role combining hands-on switching and network support with des…
Skills: Cisco IOS-XE, Cisco NX-OS, Network administration, Windows 10, Windows 11
Annapolis Junction, Maryland, United States · Hybrid
$135k–$216k/yr
Responsibilities Mid-level Network / Desktop Administrator to support and maintain enterprise network and end-user computing infrastructure. This is a hybrid role combining hands-on switching and network support with des…
Skills: Network administration, Desktop administration, Cisco IOS-XE, Cisco NX-OS, VDI
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Delivery Driving, Customer Service, HIPAA Compliance, Vehicle Maintenance, Route Management
Annapolis Junction, Maryland, United States · On-site
$93k–$214k/yr
Federal Account Support Manager, (Clearance Required: TS/SCI with Poly) Onsite This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: He…
Skills: Account management, Service delivery, Technical support, Project management, Customer relationship management
Annapolis Junction, Maryland, United States · On-site
$93k–$214k/yr
Federal Account Support Manager, (Clearance Required: TS/SCI with Poly) Onsite, Annapolis Junction, MD This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/custome…
Skills: Account management, Service delivery, Technical support, Project management, Customer relationship management
Annapolis Junction, Maryland, United States · On-site
$93k–$214k/yr
Federal Account Support Manager, (Clearance Required TS SCI with Poly) Onsite This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hew…
Skills: Technical account management, Service delivery, Project management, Customer relationship management, Enterprise infrastructure
Annapolis Junction, Maryland, United States · On-site
$93k–$214k/yr
Federal Account Support Manager, (Clearance Required; TS SCI with Poly) Onsite This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: He…
Skills: Technical account management, Service delivery, Project management, Customer relationship management, Networked computing
Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help Desk Software, Remote Support, Technical Troubleshooting, Hardware Installation, Software Configuration
Annapolis Junction, Maryland, United States · On-site
Description The Regional Transportation Agency (RTA) manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrati…
Skills: Commercial Driving, Customer Service, Vehicle Inspection, Passenger Safety, Route Navigation
Annapolis Junction, Maryland, United States · On-site
$87k–$182k/yr
Job Title: System Administrator 2 - Tier 2 Remote Desktop Team Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Tra…
Skills: Technical Support, Troubleshooting, Network Hardware, Desktop Hardware, Systems Software
Annapolis Junction, Maryland, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The technician will respond to user inquiries via various channels, diagnose technical issues, and maintain accurate records in the ticketing system. They are also responsible for installing software, managing IT assets, and mentoring less experienced team members.
Candidates must possess an associate degree and at least 5 years of related experience. A TS/SCI with Polygraph security clearance and US citizenship are mandatory requirements for this position.
Clearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphHELP DESK TECHNICIAN IV
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
Core Responsibilities
● Respond to user inquiries via phone, email, chat, or ticketing systems.
● Log and track support requests using help desk ticketing system.
● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
● Provide step-by-step guidance to users for troubleshooting common problems.
● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
● Install, configure, and update software on user devices.
● Assist with password resets, account lockouts, and access issues.
● Support basic printer, scanner, and peripheral troubleshooting.
● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
● Document and report solutions and procedures for recurring issues for leadership review.
● Maintain and report accurate records/tickets of support interactions and resolutions.
● Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
● Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
● Maintain a professional and empathetic tone when dealing with users and co-workers.
● Communicate technical information clearly to non-technical users.
● Document and reply provide updates on ticket status and possible resolutions.
● Actively participate in team environment assisting co-workers when needed.
● Ensure adherence to all IT and departmental policies and procedures.
● Report potential security incidents or breaches to appropriate teams or team leaders
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
● Education: Associates of Arts/Associates of Science
● Experience: 5+ years of related experience
● Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
● Location: Annapolis Junction, MD
● US Citizenship Required
● Required: CompTIA Security+ certification is required within 3 months of start date
● Shift: Monday - Friday 10am - 6pm
● This position is mission essential, may include work on holidays when required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
Telecommuting Options:
OnsiteGDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI, cyber, and software development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our customers’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
There are currently 42 open customer service & support positions in Annapolis Junction, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include General Dynamics Information Technology, CVS Health, Hewlett Packard Enterprise, Peraton, Aptive Environmental, among others. Browse the listings above to see every active employer.
Yes — 3 of the 42 open customer service & support positions offer remote or hybrid work (0 remote, 3 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
