Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help Desk Software, Remote Support, Technical Troubleshooting, Hardware Installation, Software Configuration
Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help Desk Software, Remote Support, Technical Troubleshooting, Hardware Installation, Software Configuration
Annapolis Junction, Maryland, United States · On-site
12011 Guilford Road Suite 102 North DC, Maryland 20701 Position Summary The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and co…
Skills: Customer Service, Conflict Resolution, Scheduling, Recordkeeping, Communication Skills
Annapolis Junction, Maryland, United States · On-site
$159k–$177k/yr
Outreach SME 4 Location: Annapolis Junction, MD | Onsite Clearance Required: TS/SCI with Polygraph Employment Type: Full-Time Salary Range: $159,000-$177,000 Join a Growing Team at Weeghman & Briggs Weeghman & Briggs is …
Skills: System Troubleshooting, Corrective Maintenance, Technical Support, Operational Updates, SOP Maintenance
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Driving, Customer Service, HIPAA Compliance, Route Management, Vehicle Maintenance
Annapolis Junction, Maryland, United States · On-site
$25/hr–$34/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Servi…
Skills: Help Desk Support, Technical Support, Troubleshooting, Network Support, Desktop Support
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Delivery Driving, Customer Service, HIPAA Compliance, Vehicle Maintenance, Route Management
Annapolis Junction, Maryland, United States · On-site
$21/hr–$23/hr
Job DetailsLevel: ExperiencedJob Location: MD01 - Annapolis Junction, MD 20701Position Type: Full TimeEducation Level: High School/GEDSalary Range: $21.00 - $23.00 HourlyTravel Percentage: Road WarriorJob Shift: DayJob C…
Skills: Medical Equipment Maintenance, Patient Education, Driving, Warehouse Upkeep, Fleet Vehicle Maintenance
Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help Desk Software, Remote Support, Technical Troubleshooting, Hardware Installation, Software Configuration
Annapolis Junction, Maryland, United States · On-site
$34/hr–$46/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Help Desk Software, Remote Support, Technical Troubleshooting, Hardware Installation, Software Configuration
Annapolis Junction, Maryland, United States · On-site
$25/hr–$32/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Servi…
Skills: Customer Care, Help Desk Support, IT Help Desk, Enterprise IT, Technical Support
Annapolis Junction, Maryland, United States · On-site
$39/hr–$52/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical S…
Skills: Communication, Data Entry, Group Problem Solving, Microsoft Office, Windows
Annapolis Junction, Maryland, United States · On-site
$33/hr–$44/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret SCI + Polygraph Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Contact Cen…
Skills: Computer Literacy, Customer Relationships, Customer Service, Learning Quickly, Reliability
Annapolis Junction, Maryland, United States · On-site
Description The Regional Transportation Agency (RTA) manages and operates public transportation in Anne Arundel County, Howard County, northern Prince George’s County, and the City of Laurel. RTA employs 150 administrati…
Skills: Commercial Driving, Customer Service, Vehicle Inspection, Passenger Safety, Route Navigation
Annapolis Junction, Maryland, United States · On-site
$87k–$182k/yr
Job Title: System Administrator 2 - Tier 2 Remote Desktop Team Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Tra…
Skills: Technical Support, Troubleshooting, Network Hardware, Desktop Hardware, Systems Software
Annapolis Junction, Maryland, United States · On-site
$135k–$216k/yr
Responsibilities Peraton is hiring a PMO Senior Systems Administrator (SA) to join our Cyber Mission business unit in Annapolis Junction, MD. As a Systems Administrator on our team, you will support the Program Managemen…
Skills: Systems Administration, Windows Operating Systems, Network Infrastructure, Tier 1 & 2 Support, Active Directory
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Driving, Customer Service, HIPAA Compliance, Route Management, Vehicle Maintenance
Annapolis Junction, Maryland, United States · On-site
$16/hr–$28/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Driving, Customer Service, HIPAA Compliance, Route Management, Vehicle Maintenance
Annapolis Junction, Maryland, United States · On-site
$29/hr–$32/hr
Description Classification: Full-Time, Non-Exempt Location: Operations Facility - 8800 Corridor Rd. Annapolis Junction, MD 20701 Reports to: Operations Manager, Assistant General Manager (AGM) or their designee Wage Rate…
Skills: Personnel Management, Customer Service, Incident Investigation, Route Auditing, Scheduling
Annapolis Junction, Maryland, United States · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide ran…
Skills: Housekeeping, Cleaning, Guest Relations, Time Management, Attention To Detail
Annapolis Junction, Maryland, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Respond to user inquiries and resolve technical issues related to hardware, software, and network connectivity via ticketing systems. Provide guidance to users, document solutions for recurring issues, and mentor less experienced professionals.
Requires an Associate degree, 5+ years of related experience, and a TS/SCI with Polygraph clearance. CompTIA Security+ certification must be obtained within three months of the start date.
Clearance Level Must Be Able to Obtain:
Top Secret SCI + PolygraphHELP DESK TECHNICIAN IV
Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician IV and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.
MEANINGFUL WORK AND PERSONAL IMPACT
Core Responsibilities
● Respond to user inquiries via phone, email, chat, or ticketing systems.
● Log and track support requests using help desk ticketing system.
● Diagnose and resolve basic technical issues related to hardware, software, and network connectivity.
● Provide step-by-step guidance to users for troubleshooting common problems.
● Escalate complex issues to second-level support or specialized teams, when necessary, via ticketing system.
● Provide guidance to less experienced professionals mentoring new hires and trainees when necessary.
● Install, configure, and update software on user devices.
● Assist with password resets, account lockouts, and access issues.
● Support basic printer, scanner, and peripheral troubleshooting.
● Help maintain inventory of IT assets (e.g., laptops, monitors, or accessories).
● Document and report solutions and procedures for recurring issues for leadership review.
● Maintain and report accurate records/tickets of support interactions and resolutions.
● Contribute to knowledge base articles for fellow co-workers and users to assist at arriving at self service solutions.
● Accurately create and submit tickets for users containing all needed information and troubleshooting steps taken.
● Maintain a professional and empathetic tone when dealing with users and co-workers.
● Communicate technical information clearly to non-technical users.
● Document and reply provide updates on ticket status and possible resolutions.
● Actively participate in team environment assisting co-workers when needed.
● Ensure adherence to all IT and departmental policies and procedures.
● Report potential security incidents or breaches to appropriate teams or team leaders
WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Help Desk Technician IV must have:
● Education: Associates of Arts/Associates of Science
● Experience: 5+ years of related experience
● Required Technical Skills: Installs, modifies, and repairs computer hardware and software using remote access tools
● Security Clearance Level: TS/SCI w/Poly
● Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned
● Location: Annapolis Junction, MD
● US Citizenship Required
● Required: CompTIA Security+ certification is required within 3 months of start date
● Shift: Monday - Friday 8am-4pm
● This position is mission essential, may include work on holidays when required
GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace
OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
#GlobalServices
The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Telecommuting Options:
OnsiteGDIT is a global technology and professional services company that delivers solutions, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading capabilities in digital modernization, AI, cyber, and software development. GDIT is part of General Dynamics, a global aerospace and defense company. We have shared our customers’ sense of purpose for over half a century and have a unique understanding of their missions, complex environments, and a rapidly changing world. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Offices: Falls Church, Virginia 22042, US
There are currently 24 open customer service & support positions in Annapolis Junction, MD listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include General Dynamics Information Technology, CVS Health, Marriott International Hotels, Inc., Regional Transportation Agency of Central Maryland, Aptive Environmental, among others. Browse the listings above to see every active employer.
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
