Ann Arbor, Michigan, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality…
Skills: Leadership, Guest Relations, Front Desk Operations, Time Management, Budget Management
Ann Arbor, Michigan, United States · On-site
Job Description ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it beca…
Skills: Driving, Navigation, Customer Service, Cash Handling, Order Processing
Ann Arbor, Michigan, United States · On-site
Overview Do you understand that cats and dogs are more than just pets - they're cherished members of your family? We need strong customer-service skills that would also apply to our four-legged friends. Duties include su…
Skills: Retail Management, Customer Service, Sales, Microsoft Office, Cash Reconciliation
Ann Arbor, Michigan, United States · On-site
LabCorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health…
Skills: Venipuncture, Capillary Techniques, Specimen Collection, Data Entry, Billing Processing
Ann Arbor, Michigan, United States · On-site
At Avalon, housing is a human right. Our mission is to build healthy, safe and inclusive supportive housing communities as a long-term solution to homelessness. Avalon Housing is a non-profit supportive housing provider.…
Skills: Crisis Intervention, Case Management, Communication Skills, Computer Literacy, Harm Reduction
Ann Arbor, Michigan, United States · On-site
Position Title: [[title]] We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1541172. The advertised program is an AI recruiting assistant that helps y…
Skills: Food Service, Catering, Event Setup, Temperature Logging, Customer Service
Ann Arbor, Michigan, United States · On-site
$20/hr–$24/hr
Benefits: Flexible schedule Free uniforms Training & development Assistant Operations Manager / Lead Mover Pink Zebra Moving of Ann Arbor $20–$24/hour + Tips | Part-Time (10–25 hrs/week) | Leadership Growth Opportunity O…
Skills: Team Leadership, Customer Service, Operational Coordination, Scheduling, Problem Solving
Ann Arbor, Michigan, United States · On-site
Capital Title Insurance Agency is one of the most respected title agencies in Michigan. We have established the benchmark for serving the needs of professional real estate agents and brokers, lenders, mortgage brokers, s…
Skills: Escrow Management, Title Commitment Review, Closing Coordination, RamQuest Software, TRID Regulations
American Campus CommunitiesAnn Arbor, Michigan, United States · On-site
Seasonal Operations Assistant - Willowtree Apartments & Tower Department: Property Admin Employment Type: Seasonal - Full Time Location: Willowtree Apartments & Tower - Ann Arbor, MI Reporting To: Resident Experience Man…
Skills: General Maintenance, Unit Make-Ready, Customer Service, Housekeeping, Power Tool Operation
Ann Arbor, Michigan, United States · On-site
$22/hr–$25/hr
General Summary: We are seeking a Printer Field Technician to join our growing team. This role combines hands-on expertise in printer service and repair with field installation and customer support responsibilities. You …
Skills: Printer Repair, Field Installation, Troubleshooting, Customer Service, Wide Format Printers
Ann Arbor, Michigan, United States · On-site
Description The Kensington Hotel On State Street is looking for bright, energetic people to help service our weddings, parties, and corporate events creating memorable moments for every guest. We are looking for candidat…
Skills: Banquet Service, Guest Relations, Table Setting, Food and Beverage Service, Communication
Ann Arbor, Michigan, United States · On-site
Schulte Hospitality Group is seeking a dynamic, service-oriented Night Auditor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful a…
Skills: Night Auditing, Accounting, Property Management Systems (PMS), Guest Relations, Cash Handling
Ann Arbor, Michigan, United States · On-site
$45k–$47k/yr
Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Location: Ann Arbor, MI Website: Sweetwat…
Skills: Team Management, Guest Service, Operational Management, Staff Training, Inventory Management
Ann Arbor, Michigan, United States · On-site
$15/hr–$18/hr
Description Zingerman’s Roadhouse is looking for a Roadshow service professional with flexible availability, including weekends, and are willing to work both front-facing and behind-the-scenes shifts. We are looking for …
Skills: Customer service, Cash handling, Multitasking, Communication, Organization
Ann Arbor, Michigan, United States · On-site
$14/hr–$16/hr
Benefits: Employee discounts Flexible schedule Free uniforms Wellness resources Team players who love to help others: Multitask on cashier, sales and merchandising responsibilities Respond quickly and resourcefully to cu…
Skills: Cashiering, Sales, Merchandising, Customer Service, Basic Computer Skills
Ann Arbor, Michigan, United States · On-site
$14/hr–$16/hr
Benefits: Employee discounts Flexible schedule Free uniforms Wellness resources Team players who love to help others: Multitask on cashier, sales and merchandising responsibilities Respond quickly and resourcefully to cu…
Skills: Cashiering, Sales, Merchandising, Customer Service, Basic Computer Skills
Ann Arbor, Michigan, United States · Hybrid
Benefits: Bonus based on performance Company parties Employee discounts Free food & snacks Free uniforms Opportunity for advancement Training & development Wellness resources Business Development Representative Voda Clea…
Skills: Relationship Building, Lead Generation, Networking, Communication Skills, Time Management
Ann Arbor, Michigan, United States · On-site
$13/hr–$15/hr
ABOUT US At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no furth…
Skills: Leadership, Delegation, Customer Service, Cash Handling, Team Training
Ann Arbor, Michigan, United States · On-site
$14/hr–$16/hr
Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Requirem…
Skills: Swim Instruction, Child Care, Customer Service, Interpersonal Communication, Organizational Skills
Ann Arbor, Michigan, United States · On-site
$14/hr–$16/hr
Benefits: 401(k) matching Dental insurance Employee discounts Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Requirem…
Skills: Swim Instruction, Child Care, Customer Service, Interpersonal Communication, Organizational Skills
Ann Arbor, Michigan, United States • On-site
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Oversees daily front office operations, including room status, staffing levels, and guest satisfaction. Acts as a service champion to resolve guest issues and manages direct reports through hiring and coaching.
Requires a minimum of three years of leadership experience in a similar hotel front desk role. A high school diploma is required, though post-high school education is preferred.
Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Hospitality Group is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
Ensures recognition of employees is taking place across areas of responsibility.
Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures staff communicates effectively with the Housekeeping team.
Maintains productive relationship with Valet Parking provider.
Regularly reviews department budget to meet budgeted wages and general expenses.
Checks printed registration cards against information on arrival report and rectifies any discrepancies.
Ensures prompt and courteous service to guests.
Pre-registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Keeps track of rooms to ensure accurate status and readiness for check-in.
Hires, coaches and disciplines direct reports.
Interacts positively and professionally with guests to resolve issues.
Acts as Manager on Duty as required.
Works nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives
EDUCATION AND EXPERIENCE
Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)
Minimum of High School education, post-high school education preferred
KNOWLEDGE, SKILLS AND ABILITIES
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
In-depth knowledge of hotel Front Desk operations
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group is an Equal Opportunity Employer.
Leaders in Hospitality Management. #TeamSchulte
Schulte Hospitality Group is a premier hospitality management and development company, overseeing a global portfolio of more than 240 hotels, restaurants, and other related hospitality ventures with a team of over 10,000 team members. Founded in 1999 by generations of passionate hoteliers, Schulte is one of the industry's most respected full-service operators, with a diverse portfolio spanning leading brands like Marriott, Hilton, IHG, Hyatt, and Graduate Hotels, as well as distinctive luxury, boutique, and independent resorts. Headquartered in Louisville, KY and with an office in London, Schulte is known for providing high-touch client service, delivering data-driven top line and bottom-line results to owners, and developing leaders on property teams. For more information, visit: www.schultehospitality.com
Offices: 2000 High Wickham Place, Louisville, KY 40245, US
There are currently 643 open customer service & support positions in Ann Arbor, MI listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, St. Peter's Health Partners, Kroger, DICK'S Sporting Goods, Plum Market, among others. Browse the listings above to see every active employer.
Yes — 49 of the 643 open customer service & support positions offer remote or hybrid work (23 remote, 26 hybrid).
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