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$65k–$70k
Full-time
Posted 21d ago
~40 hrs/week
Responsibilities
The Senior Executive Support Technician provides high-touch, white-glove technical support for executive laptops, mobile devices, and conferencing systems. They are responsible for onsite troubleshooting, managing executive meetings, and coordinating ticket follow-through for mission-critical operations.
Requirements
Candidates must have at least five years of experience in executive or VIP support roles. Proficiency in supporting Microsoft collaboration technologies and exceptional customer communication skills are required.
Full job description
Brief Overview of Position:
Strategic Operational Solutions (STOPSO) is seeking candidates for the Senior Executive Support Technician role that serves the organization. This role provides onsite support at the headquarters in Alexandria, VA.
STOPSO is ISO 9001, ISO 20000-1, ISO 27001 certified and CMMI-SVC Level 2 appraised IT Services and Solutions company. We look for talented people to join our Team to develop and deliver solutions. Our environment is cutting-edge and highly rewarding, our team members are constantly learning and sharing their knowledge with our customers and each other. Our employees receive recognition for the solutions they provide to our customers and the value they bring to our company. Consider joining us today to make a difference.
Primary Responsibilities:
The Senior Executive Support Technician provides high-touch technical support to USPTO executives, senior leaders, and executive staff supporting mission-critical operations.
Additionally, in this position you will:
Deliver white-glove executive support services.
Support executive laptops, mobile devices, conferencing systems, and collaboration tools.
Provide onsite troubleshooting and rapid response support.
Support executive meetings, presentations, and video conferences.
Administer travel laptop program support.
Coordinate executive ticket creation and follow-through.
Provide VIP support during major incidents.
Qualifications:
Five (5) years executive or VIP support experience.
Exceptional customer communication skills.
Experience supporting Microsoft collaboration technologies.
Strategic Operational Solutions, Inc., (STOPSO) is an IT strategy and management consulting firm. We work with our clients to define their strategic goals, enhance operational capabilities, and empower our clients with transformational solutions.
STOPSO is a Small Disadvantaged Business (SDB), a Service Disabled Veteran Owned Small Business (SDVOSB).
STOPSO combines small company responsiveness with large company business practices. Achieving both these goals simultaneously often proves to be beyond the reach of many companies, small and large. Much of our success is attributable to the priority STOPSO management places on enforcing technical quality control/assurance, financial oversight procedures, and adherence to the highest ethical and regulatory standards. STOPSO’s success in all these areas is a point of pride and will continue to be a core aspect of the company’s support provided to our clients. STOPSO teams with other small and medium businesses to provide customers with unique and innovative services and products best developed and applied by agile and growing businesses, while our larger business partners provide strong and deep bench strength that enable us to reach back to corporate personnel resources during surge requirements or when unique expertise is specified. This degree of depth and integration helps reduce infrastructure and personnel costs and ensures the development and application of best practices.
Offices: 8391 Old Courthouse Rd, Suite 300, Vienna, VA 22182, US · 1535 Hobby St, North Charleston, South Carolina 29405, US
Information TechnologyCyber SecuritySoftwareWeb HostingSecurityCloud Computing
How many Customer Service & Support jobs are open in Alexandria, VA right now?
There are currently 835 open customer service & support positions in Alexandria, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alexandria, VA?
Companies currently hiring include Domino's, Starbucks, Albertsons Companies, CVS Health, Michaels Stores, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alexandria, VA?
Yes — 41 of the 835 open customer service & support positions offer remote or hybrid work (11 remote, 30 hybrid).
How do I apply for Customer Service & Support jobs in Alexandria, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.