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Full-time
high school
Medical insurance, Dental insurance, Vision insurance, 401(k), Profit sharing, Paid time off
Posted 6d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The Customer Experience Associate is responsible for providing shipment quotes, scheduling pick-ups, and tracing freight for customers. They also handle managed accounts, resolve customer inquiries, and maintain a welcoming environment for visitors.
Requirements
Candidates must have a high school diploma or GED and possess strong communication and multi-tasking skills. Proficiency in Microsoft Office and a minimum typing speed of 40 wpm are required.
Full job description
Overview
PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.
Schedule
In Office 5 days; Monday-Friday
9 AM- 5:30 PM
What PITT OHIO Offers
Competitive pay
Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
Paid time off and holidays
A respectful, people first work environment
Well-maintained equipment & modern facilities
If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.
This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.
Responsibilities
Provide general LTL and volume quoting
Coordinate and quote Fast Track / Time Definite shipments
Schedule pick-ups
Trace shipments and provide freight charges
Process re-billings from sales reps, 3rd parties and customers
Process fax and Internet requests
Handle Managed Accounts and special requests from customers and sales reps.
Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
Meet monthly department telephone and email goals
Receive and accurately direct incoming telephone calls for PITT OHIO and associated companies
Represent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitors
Greet clients and visitors and notify staff of visitor’s arrival
Provide information and assistance to clients and customers
Maintain welcoming environment
Able to react to change productively and handle other essential tasks as assigned
Qualifications
Command of English language to communicate effectively with internal and external customers
High School Graduate or GED
Proficient in general math
Must be able to multi-task
Must be able to type a minimum of 40 wpm
Previous experience in telephone customer service/call center environment helpful
Transportation experience preferred
Knowledge of Microsoft Office Environment, particularly Excel, Word and Email
An excellent phone voice and a colorful / dynamic personality is essential
Comfortable with existing and constant changes in technology
Excellent verbal and written communication skills
Flexibility with changing job duties
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.
Dedicated to the safe and sustainable motor transport of products and doing right by our employees and our customers.
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
1979
Headquarters
Pittsburgh, PA
LinkedIn followers
13,945
On-time pickup and delivery performance from transportation and logistics providers is essential to our customers. We are helping our customers with capacity surges and challenging lanes while maintaining our reputation as a carrier who delivers your shipments on time and intact.
Consistent service is made possible because of the importance we place on employee retention. Products are kept intact and damage-free because of our exceptional employees who are familiar with your business and your freight needs.
In addition to our legacy LTL freight solution, PITT OHIO provides supply chain and logistics solutions including expedite, freeze protection, truckload, warehouse and distribution, container transloading, dedicated and more.
PITT OHIO is dedicated to the safe and sustainable motor transport of products, doing right by our employees and our customers, and making a positive impact on the environment through carbon reduction and renewable energy.
Offices: 15 27th Street, Pittsburgh, PA 15222, US · 5200 Stickney Avenue, Toledo, OH 43612, US · 5113 Meredith Ave, Portage, MI 49002, US · 1512 Plantation Road NE, Roanoke, VA 24012, US · 4723 Highway 309, Center Valley, PA 18034, US
How much do Customer Service & Support jobs in Pennsylvania pay?
Based on 1912 listings with disclosed salaries, most customer service & support jobs in Pennsylvania pay between $47k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Pennsylvania right now?
There are currently 28,628 open customer service & support positions in Pennsylvania listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Pennsylvania?
Companies currently hiring include Domino's, CVS Health, Lowe's Companies, Inc., AutoZone, Sheetz, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Pennsylvania?
Yes — 1562 of the 28628 open customer service & support positions offer remote or hybrid work (699 remote, 863 hybrid).
How do I apply for Customer Service & Support jobs in Pennsylvania?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Pennsylvania