Customer Service & Support Jobs in Michigan (Now Hiring) — 19,827 open — Page 394

Description

The Store Cooperator: Our Cooperators are the energetic team that greets and serves our owners and customers. Their productivity fuels our cooperative business mission - to operate our grocery store as a destination for healthy food and community well-being. Our Cooperators are flexible, dependable, and adaptable to change. They are keen to learn every aspect of the natural foods business. Cooperators are cross-trained to work anywhere in the store: from cashiering and stocking shelves, to prepping produce and serving deli customers. They take personal responsibility for their work. Our store promotes teamwork, empowered customer service, and the Co-op Culture. We operate within a cooperative business model of ownership by the community, and we follow our End Goals.

Full-Time (35-40 hours) and Part-Time Applicants (24 hours) will be considered. 

Shifts are between 6am and 8:30 pm with some evening shifts required each week.

Weekend availability is required for at least one weekend day/week.

Pay

• Starts at $14.50/hour 

Benefits for Both Part Time and Full Time Positions

• Dental and Vision (after 90 days for Full Time, after 6 months for Part Time)
• 401K Retirement Plan
• Paid Time Off Accrual
• Sick Leave Accrual 
• 20% store discount
• 10% above wholesale prices for bulk/special orders
• Employee Assistance Program - free anonymous counseling
• Holiday Pay (New Year's, Easter, Memorial Day, July 4th, Labor Day)

Additional Full Time Benefits

• Medical Insurance options
• Short Term Disability and Life Insurance
• Two paid holidays (Thanksgiving and Christmas)
  

Essential Responsibilities and Functions

CUSTOMER SERVICE

1. Provides outstanding and advanced internal and external service.
2. Fulfills daily cleaning tasks, cleanup/upkeep of personal areas, and periodic cleaning.
3. Works with systems to improve customer service, ownership processes, and special ordering. Works with special orders for the department.
4. Upholds and models Customer Service Pledge.
5. Rings customer transactions and ensures customer satisfaction during their final touch point in our store.
6. Offers suggestions and product information to customers.
7. Maintains familiarity with all areas of the store in order to best assist customers.
8. Responds to requests from customers to research product availability, price and quality issues.

PURCHASING & PRICING

1. Pulls product and installs signage according to departmental plans.
2. Ensures that unsalable items are recorded and returned or disposed of following established procedures.
3. Communicates needs of Owners and customers to Coordinators and Managers.
4. Maintains accurate pricing for profitability and price image. Ensures accurate costs, margins and data in Point of Sale (POS) system, including inventory counts.

MERCHANDISING & PROMOTIONS

1. Helps stock in all departments as asigned. 
2. Maintains attractive displays and accurate shelf/bin tags and sale signs.

DEPARTMENT OPERATIONS

1. Completes cleaning schedule, departmental checklists, etc..
2. Takes training as designed for the position.
3. Keeps accurate records as directed.
4. Ensures that department areas are in clean, orderly condition meeting Health Department and customer service standards.
5. Communicates equipment needs to department Coordinators and Manager.

OPERATIONS MANAGEMENT

1. Attends meetings as assigned.
2. Accountable for store-wide communication practices, including emails, logs, whiteboards, etc.
3. Utilizes systems/processes created to streamline efficiencies within the Co-op; accepts changes, and adapts to changing needs of the business.
4. Maintains correspondence with staff, vendors, customers, and Owners on behalf of the Co-op for department and store in general through email, phone, etc.
5. Utilizes team and departmental information on shared team drives and follows organizational protocol for use of technology resources.
6. Assists with problem solving and quality improvement processes.
7. Recommends changes in, or better utilization of resources.
8. Communicates and coordinates departmental needs with Retail Manager and Coordinators.
9. Adheres to the Staff Agreement.
10. Supports decisions made by store leadership.
11. Strives for continuous improvement.

LEADERSHIP

1. Accountable for assisting with human resources, including, but not limited to:

• Evaluations
• Completion of training checklists and training programs.
• Assists when needed with break coverage.

1. Completes store checklists regarding state of the store, safety, and cleaning, on a daily and scheduled basis.
2. Follows conflict resolution and safety procedures.
3. Works to ensure honest and open lines of communication within and among departments and staff.
4. Communicates in a clear, direct, and respectful manner.
5. Models organizational service goals and standards.

Supports organizational goals and contributes to various departmental needs.

Requirements

Working Conditions

• Frequently performs work in a retail grocery store.
• Works in temperature extremes (walk-in freezer, frozen or hot parking lot, hot kitchen, etc.).
• Utilizes hand trucks, pallet jacks, grocery carts, box cutters, electronic ordering devices.
• Utilizes office machines, cash registers, tablets, computers, fax machines, scanners, photocopiers, telephone and intercom systems.
• Utilizes multiple systems of communication and data storage, including, but not limited to, G-Suite, Gmail, Google Calendars, Payroll software, etc.
• May come into contact with hazardous materials in relation to cleanliness of the store.
• High sensory work environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze data.
• Mathematical - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio and percent. Ability to perform these operations using units of American money and weight measurement, volume and standard kitchen measurements.
• Comprehension - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Reasoning - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Teamwork – Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others and ideas and tries new things. Is able to make phone calls, approach new people, and generally welcome folks to the store in a hospitable manner.
• Organizational Support – Follows policies and procedures; supports Co-op’s goals and values.
• Judgment & Decision Making – Displays willingness to make decisions; supports and explains reasoning for decisions.
• Independence & Interdependence - Ability to work independently, as part of a team, coordinating within the department to ensure goals are met.
• Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Computer Literacy - Ability to regularly use computers for organizational content on shared drives.
• Oral Communication – Responds well to questions; participates in meetings. Ability to speak effectively to groups of customers or employees of the organization.
• Safety and Security – Observes safety and security procedures.
• Attendance/Punctuality – Is consistently at work and on time.
• Flexibility - Ability and willingness to learn and meet the changing requirements of the job.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent.
• At least one year of experience in a retail, natural foods, or cooperative environment.
• Experience with natural products purchasing and merchandising.
• Willingness and ability to learn to meet the changing requirements of the job.
• Able to work at least one weekend day/week, early morning, late evening, or overnight shifts as needed.

PREFERRED QUALIFICATIONS

• Degree from a two- or four-year college or university or equivalent related experience and/or training; or equivalent combination of education and experience.
• Training or leadership experience related to grocery or retail environments or cooperatives.

PHYSICAL QUALIFICATIONS

• Ability to use computer keyboard, mouse, telephone, and office equipment continuously.
• Ability to lift and carry between 20 and 50 pounds frequently.
• Ability to sit and walk for long periods of time.
• Ability to bend, stoop, squat, kneel, reach above shoulder height, and climb stairs/ladders occasionally.
• Ability to use fine motor skills for typing, grasping, manipulating objects with fingers.
• Ability to write or type reports, and complete checklists in written or digital format.
• Ability to read and interpret small print and alphanumeric product codes.
• Ability to work overnight, weekend and non-business hour shifts as required.

Disclaimer

This job description is a representative, but not exhaustive list of job functions that an employee may be required to perform. It is not intended as an employee contract, nor is it intended to describe all duties someone in this position may perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances of its business or work environment change, regardless of job title or routine job functions.