In-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p
Grand Rapids, Michigan, United States · On-site
Entry level$29M raised
Overview Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life sav…
Skills: Customer service, Communication skills, Sales techniques, Data entry, Attention to detail
Kalamazoo Charter Township, Michigan, United States · On-site
Senior
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Milford Charter Township, Michigan, United States · On-site
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Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Milford Charter Township, Michigan, United States · On-site
Entry level
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Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Team collaboration, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
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Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Skills: Haircutting, Customer service, Communication, Teamwork, Time management
Job Description Join your locally owned Great Clips® salon team and enjoy the freedom to do what you love in a supportive, welcoming environment. Whether you’re an experienced stylist, a recent graduate, or someone looki…
Job Description Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you. Are you a Stylist look…
Skills: Haircutting, Customer service, Technical coaching, Teamwork, Communication
In-Office Call Center Agent - MI - Full-Time - M-Th 8a-4:30p and alternating Fri 8a-4:30p / Sat 9a-1p
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
high school
Medical plan, Dental plan, Vision plan, Paid time off, Holidays, Short-term disability
Posted 6d ago
Apply by Jul 31
~40 hrs/week
Responsibilities
The role involves recruiting blood donors through outbound calls and managing donor inquiries via phone and text. The agent is responsible for meeting individual and team collection goals while providing an exceptional donor experience.
Requirements
Candidates must have a high school diploma and 1-3 years of customer service experience, preferably in a contact center. Proficiency in Microsoft Office and the ability to learn job-specific software are required.
Full job description
Overview
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.
Position Summary
This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals.
Total Rewards Package
CompensationThe target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.BenefitsVersiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.
Responsibilities
Adheres to work schedule
Meets productivity, quality, and service level goals
Provides compelling messaging to donors to influence blood donation
Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
Answers donor questions, requests and concerns via phone and text
Recruits new donors by asking existing donors for family/friend referral (pledge)
Educates and motivates donors to schedule their next donation appointment
Attends training and implements techniques/tactics taught into workflow
Maintains accurate donor information in profile
Ensures donor requests are carried out (opt out of calling list, don’t contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion
Participates on team projects, as assigned
Demonstrates Versiti’s core values daily
Executes service recovery techniques in order to address donor concerns/complaints
Provides excellent customer service by always doing what is right for the donor
Advocates Versiti’s mission in the community
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures
Qualifications
Education
High School Diploma required
equivalent required
Experience
1-3 years customer service experience, preferably in a contact center environment required
Knowledge, Skills and Abilities
Excellent verbal and written communication skills required
Ability to demonstrate sales techniques and overcome objections required
Good attention to detail and accurate data entry skills required
Results-oriented / collaborates with management to meet individual goals required
Ability to multi-task and proactively communicate progress/obstacles required
Ability to perform in a team-oriented environment required
Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required
Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) – helpful in order to advance to an Agent II role required
Tools and Technology
Personal Computer (desk top, lap top, tablet) required
Microsoft Office products required
Must learn contact center-specific programs (HemaTerra) required
We are blood health innovators who enhance lives through discovery, diagnosis, and treatment.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Milwaukee, Wisconsin
LinkedIn followers
8,567
Total funding
$29M
Versiti was founded with the belief that together, our blood centers can better serve people’s urgent need for life-saving healthcare. That we can strengthen and restore the health of our communities while conducting groundbreaking research. That we can integrate scientific innovation, medicine, and service in ways that no other blood health organization can match.
We’re driven by the urgency of our work and inspired by the generosity of the people we rely on for life-saving donations. We have the privilege to safeguard these gifts and ensure they go where the need is greatest, in our communities and beyond––and our hospital and healthcare partners across the nation rely on the speed, safety, and availability of these gifts.
Our people are driven by a relentless curiosity. As the home of the world-renowned Blood Research Institute, we attract leading blood health researchers from around the world who are passionate about advancing personalized medicine. We conduct focused research in areas like cellular therapies, oncology, and genomics, to make a difference in the lives of people through the healing potential of blood.
People need people.
There is no substitute for blood, organs, tissue, or bone marrow. They are precious. They are perishable. And the need for them is vital.
As a partnership of blood centers, we’re far stronger together than we are alone. Ultimately, the meaning of our work is found in the lives we save and the people we serve. Our dedication to service and safety will enable us to become the partner of choice for hospitals everywhere.
Our commitment to scientific rigor can save lives and advance the field of personalized medicine. And our commitment to building deep relationships with our donors will transform Versiti into a beacon of hope, care, and innovation in the communities we call home.
Offices: 638 N 18th St, Milwaukee, Wisconsin 53233, US · 1036 Fuller NE, Grand Rapids, MI 49503, US · 3450 N. Meridian St., Indianapolis, Indiana 46208 , US · 16100 Centennial Circle, Tinley Park, Illinois 60477, US
Transfusion MedicineTransplantationStem Cell and Cellular TherapiesHematologyOncology and Genomicsand Research InstituteHospitalHealth CareBiotechnology
How much do Customer Service & Support jobs in Michigan pay?
Based on 1121 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $47k–$103k per year. Individual offers vary with seniority, company size, and specialization.
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There are currently 19,470 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
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